Frazier's Wine Merchants Reviews

Name: Frazier's Wine Merchants
Address: 2, Stirling Road, Solihull, Shirley
Rating: 4.90

4.9 Rating 852 Reviews

98 %

of reviewers recommend Frazier's Wine Merchants

4.9

Based on 852 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

$Read Frazier\'s Wine Merchants Reviews$

About Frazier's Wine Merchants:

Fraziers are one of the leading wine merchants in the Midlands, with a Wine warehouse in Shirley, near Solihull. We serve both private customers and wholesale businesses and thanks to our eclectic range of stock our customers come from all over the world.

We’re looking forward to serving the local and wider wine buying public for many years – and generations – to come.

Visit Website

Phone:

01217043415

Email:

customerservices@frazierswine.co.uk

Location:

2, Stirling Road, Solihull
Shirley
B90 4NE

Frazier's Wine Merchants 5 star review on 4th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prodict selection and quick to reply to an email query. Unfortunately order was not delivered on the requested date but three days later which slightly spoiled the leaving gift.”

Helpful Report

Posted 1 day ago

“I am sure the wine is lovely. Unfortunately it appears the delivery driver left it on my doorstep not my safe place. And if course it walked!! Waiting to see how this gets resolved.”

Helpful Report

Posted 1 week ago

“Goods dispatched fine and arrived safely. Parcelforce were poor. Did not attempt a delivery 2 days running even though 'track my parcel' gave time for each day. Very annoying. Use another courier, Fraziers!”

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Posted 8 months ago

“We love Gris Blanc, so ordering this wine is always received happily, however using Parcelforce as your courier was shocking, didn’t come as stated using Parcelforce 24, was due Friday… didn’t arrive until Tuesday, which was disappointing as needed it for the weekend.”

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Posted 1 year ago

“Can’t really comment as not got wine yet.”

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Posted 1 year ago

“It's perhaps unfortunate that I have been seemingly sent an automated request for a review when a week after purchase, my item, which I paid postage for separately, still hasn't arrived at the recipient: Ordered Thursday 8th and paid £6.95 delivery. Later that day received a dispatch notice with ETA for Monday 12th. Didn't arrive. Then had a notification it was out for delivery Tuesday 13th. Didn't arrive. Parcelforce tracking said they'd been nobody to accept the parcel. At 2.30pm in the afternoon in an office building with 500 people in East London. No card was left. Wednesday 14th Parcelforce were on strike. Same Thursday 15th. So, at very earliest, it'll have taken 8 days to deliver (assuming it arrives tomorrow). Whilst I appreciate this isn't Fraziers problem as such, it is they, not me, who chose Parcelforce as the delivery company, despite there being strikes on? Nevertheless, Parcelforce missed 2 days of delivery opportunities anyway before they went on strike. I feel a bit cheesed off paying £7 for delivery for a company known to be going on strike. Couldn't Fraziers have offered alternatives? Or put a notice on their website that they use Parcelforce? I'd have gone with a different supplier had I known Parcelforce were expected to deliver during a strike the week before Christmas. 3 stars as the price of the product was competitively priced and comms have been ok and dispatch seemingly quick too.”

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Posted 1 year ago

“Great website. Dispatched the champagne quickly. Disappointed with the personalised label which was creased at the top when applied and looks cheap.”

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Posted 1 year ago

“Quick delivery but the wine did not taste good at all. Not like other cremants I have tried - very disappointed.”

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Posted 2 years ago

“I recently made 6 separate orders for fine wines, totalling about *£450. These were 2 bottles each for 6 friends. Subsequently I get 6 emails asking bout the rating as a customer. 6 emails addresses to my friends but my email asking what I think of them . They were gifts for Christmas. I responded earlier that you web site Is hard to navigate. It took me more than 2 hrs. To place those 6 orders. You have great wines and a very reliable delivery service but the process around it is painful.”

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Posted 2 years ago

“On the whole Frazier's offers a good selection of wine at reasonable prices. My only comment on that front is "can we please have more "ORGANIC" wines to choose from?" My main issue with Frazier's is their recent switch to Parcel Force for deliveries, no doubt done as a cost-cutting measure. Anyone who has experience of Parcel Force knows how dreadful the service is and, like me. could probably fill a page with horror stories involving delivery delays, having to traipse miles to collect from depots, etc, etc. I definitely think Fraziers should reconsider this unfortunate decision otherwise they will risk losing customers. At the very least, they should consider offering customers the choice of opting for alternative delivery services, even if it means paying a little extra.”

Helpful Report

Posted 2 years ago

Frazier's Wine Merchants is rated 4.9 based on 852 reviews