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Frazier's Wine Merchants Reviews

4.9 Rating 847 Reviews
98 %
of reviewers recommend Frazier's Wine Merchants
Company Reviews Product Reviews
624
 Metrics Info
4.9
Based on 847 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Frazier\'s Wine Merchants Reviews

About Frazier's Wine Merchants:

Fraziers are one of the leading wine merchants in the Midlands, with a Wine warehouse in Shirley, near Solihull. We serve both private customers and wholesale businesses and thanks to our eclectic range of stock our customers come from all over the world.

We’re looking forward to serving the local and wider wine buying public for many years – and generations – to come.

Visit Website

Phone:

01217043415

Email:

customerservices@frazierswine.co.uk

Location:

2, Stirling Road, Solihull
Shirley
B90 4NE

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Philip R
Verified Buyer
“All good, delivered quick.”
Helpful Report
Posted 1 month ago
Diane S
Verified Buyer
“Excellent fast service and our case of wine was beautifully and securely packaged”
Helpful Report
Posted 1 month ago
Emily B
Verified Buyer
“Super fast delivery and a great price - thanks Also the non alcoholic wine Bon Voyage is the best tasting zero wine I’ve found”
Helpful Report
Posted 1 month ago
Andrew B
Verified Buyer
“Excellent”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Spot on service”
Helpful Report
Posted 1 month ago
David D
Verified Buyer
“Excellent wines....professional friendly staff👍”
Helpful Report
Posted 1 month ago
Stephen T
Verified Buyer
“Excellent service, speedy delivery, Great wine.”
Helpful Report
Posted 1 month ago
Christopher G
Verified Buyer
“Informative website. Wine was delivered next day. Excellent service. Thank you.”
Helpful Report
Posted 1 month ago
Carla R
Verified Buyer
“I have bought my alchohol free wines from Frazier for many years. always excellent produts and great service. Also speedy delivery which is very welcome.”
Helpful Report
Posted 1 month ago
Christopher I
Verified Buyer
“Absolutely VILLAINOUSLY stained and foxed label of premium wine supplied. In no way acceptable. Fraziers should be ashamed for trying to pull this shabby deception. I am appalled at this nefarious practise.”
Helpful Report
Posted 1 month ago
Dear Mr Imrie, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience caused by the condition of the wine you received. Please allow us to address your concerns. The wine in question was part of a private collection, and we are acting as the agent in their sale. As indicated in the product description on our website, these bottles may exhibit damaged and or stained labels and capsules due to their age and provenance. We understand that this may not meet your expectations, and for that, we apologise. Our intention is never to deceive our customers, and we appreciate your candid feedback. We have updated the photos of the private collection wines to better improve the communication regarding the condition of these unique offerings. Our customer service team have been in contact with you to resolve this issue. We value your patronage and hope to have the opportunity to serve you better in the future. Sincerely, Frazier’s Wine
Posted 1 month ago
Jenny C
Verified Buyer
“good selection, prompt and cost effective delivery”
Helpful Report
Posted 1 month ago
Natalia T
Verified Buyer
“In short: I am satisfied!”
Helpful Report
Posted 1 month ago
Lucy S
Verified Buyer
“Excellent service. Very quick and well packaged.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Made order late Sunday evening and wine (very well and securely packaged) delivered Tuesday morning - great service and great communication about my order. Happily order from Fraziers again - a great choice of wines. Will definitely recommend.”
Helpful Report
Posted 2 months ago
Anita B
Verified Buyer
“Excellent choice of wines, super prices. Brilliant efficient service.”
Helpful Report
Posted 2 months ago
Charles N
Verified Buyer
“Good service. Provided the wine/year I wanted”
Helpful Report
Posted 2 months ago
Jan L
Verified Buyer
“Can't rate the wine (Almaviva 2015), as I haven't yet tried this particular vintage. Price was outstanding, especially considering the scarcity and a 100pt rating from Suckling. Delivery was prompt (ordered Friday evening; despatched Monday; delivered to my front door Tuesday morning). Slightly surprised that the six bottles were not in their original wood case, but were instead packed in a flimsy cardboard carton with no protective packaging. Still, they all arrived intact, in their original paper wrapping, so the gods were with us this time.”
Helpful Report
Posted 2 months ago
Dear Jan, Thank you for taking the time to share your feedback regarding your recent purchase of Almaviva 2015. We’re delighted to hear that your delivery experience was prompt and efficient. Our team works diligently to ensure timely delivery, and we’re pleased that your order reached your front door within the expected timeframe and that all six bottles arrived intact. We also appreciate your thoughtful comments and would like to address your concern regarding packaging and delivery. At our company, we prioritize sustainability and eco-friendliness. Therefore, all orders dispatched by our nominated courier are thoughtfully repackaged into our eco-friendly mailsafe boxes, complete with compostable bottle inners. While we understand your preference for original wood cases, our current courier guidelines do not allow us to send wooden boxes. Rest assured, we are actively exploring options to rectify this in the future. We value your patronage and hope you enjoy your Almaviva 2015. If you have any further questions or require assistance, please don’t hesitate to reach out to our customer service team, customerservices@frazierswine.co.uk Warm regards Frazier's Wine Merchants
Posted 2 months ago
Graham D
Verified Buyer
“The ordered bottle had an older label on the website. But the delivered item was the latest label. Hence an inferior product, not what I was looking for.”
Helpful Report
Posted 2 months ago
Dear Mr Donaldson, Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused by the outdated label displayed on our website. We understand how important accurate product information is to our customers. The Canadian Club label/range was rebranded in 2018, resulting in the latest design. We appreciate your feedback and will take steps to ensure that our online images are up to date moving forward. Rest assured that the product you received is of the highest quality, despite the label difference. If you have any further concerns or questions, please feel free to reach out to our customer service team, customerservices@frazierswine.co.uk . Thank you for choosing our brand, and we hope to serve you better in the future.
Posted 2 months ago
Christine L
Verified Buyer
“Fantastic service,super fast dispatch and great selection of wine!”
Helpful Report
Posted 2 months ago
Simon W
Verified Buyer
“Great wine at a good price and very quick delivery - thanks.”
Helpful Report
Posted 2 months ago
Frazier's Wine Merchants is rated 4.9 based on 847 reviews
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