First Mats Reviews

Name: First Mats
Address: Cambrai Court, 1229 Stratford Road, Hall Green, Cambrai Court, 1229 Stratford Road, Hall Green, Birmingham
Rating: 4.84

4.8 Rating 1,422 Reviews

97 %

of reviewers recommend First Mats

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About First Mats:

First Mats is one of the UK's fastest growing retailers of Floor Matting, Handling and Storage equipment for Businesses, Commerce and Education. Our product range has been selected from specialist manufacturers to ensure the highest quality possible, whilst keeping prices low and delivery times as fast as possible.

Visit Website

Phone:

0121 702 1659

Email:

info@firstmats.co.uk

Location:

Cambrai Court, 1229 Stratford Road, Hall Green,
Cambrai Court, 1229 Stratford Road, Hall Green
Birmingham
B28 9AA

Write Your review

Tell us how First Mats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

First Mats 5 star review on 17th April 2025

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service! Quick delivery, happy customer”

Helpful Report

Posted 3 years ago

“Took a while to arrive but Mat is just ideally”

Helpful Report

Posted 3 years ago

“Fast delivery, a good quality product and excellent value for your money.”

Helpful Report

Posted 3 years ago

“Very pleased with the mat and the service recived”

Helpful Report

Posted 3 years ago

“The First Mats website was easy to use. My order was delivered quickly and efficiently with excellent customer service. I would order again with confidence from First Mats. Highly recommended company with good quality products.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Very good service. There was a small problem with my order, which was quickly rectified and without fuss. Thank you.”

Helpful Report

Posted 3 years ago

“My order failed to arrive after ten days. I then e mailed first mats to check the status of my order. Richard O’ Donnell (director) responded and reported that my order had been delayed/misrouted by DHL. He chased them up but DHL still failed to deliver. Richard then promised to despatch a replacement, which duly arrived within a few days. My sincere thanks to the team at First Mats and to Richard in particular. I have no hesitation in recommending them to prospective customers. They turned a problem, not of their making, to success. Superb customer service.”

Helpful Report

Posted 3 years ago

“Great quality mats and quick delivery. Would definitely recommend First Mats to others”

Helpful Report

Posted 3 years ago

“Product despatched and arrived very quickly.”

Helpful Report

Posted 3 years ago

“There were some small gaps in the matting, which was disappointing, but otherwise a good product”

Helpful Report

Posted 3 years ago

“Excellent product made to a high standard. Quick delivery and good price. Delighted.”

Helpful Report

Posted 3 years ago

“The recycling bins arrived quickly and were well packaged - without loads of plastic. Easy to access the VAT invoice. Would definitely recommend First Mats.”

Helpful Report

Posted 3 years ago

“after i made my purchase the company contacted me and informed me that the mat i ordered was out of stock at the minute but was due in again a few weeks later and i would receive it in four weeks time and so i did. GREAT CUSTOMER SERVICE Thank yOU”

Helpful Report

Posted 3 years ago

“Great Service will certainly use again”

Helpful Report

Posted 3 years ago

“Mat was just as described. Fast delivery. Recommended”

Helpful Report

Posted 3 years ago

“The mat I chose was exactly what I needed. Thank you”

Helpful Report

Posted 3 years ago

“Excellent service. After searching for a suitable mat for my small entrance hall, I was glad to find First Mats and their cut-to-measure service. The mat was delivered very quickly and fits from my front door to the kitchen door, so I no longer have eight muddy paw marks from my two large hounds. In fact even after a wet muddy walk, it is hard to see any marks on the mat at all! Great product, and would buy again from this company. Thank you.”

Helpful Report

Posted 3 years ago

“An Electric Wheelchair friendly entrance mat that doesn't crush or buckle with wheelchair use. Great value.”

Helpful Report

Posted 3 years ago

“This mat fits exactly in my porch, and is nice and thick and does not shed fibres. Very pleased”

Helpful Report

Posted 3 years ago

First Mats is rated 4.8 based on 1,422 reviews