Elite Models Online Reviews

Name: Elite Models Online
Address: MODELWORLD UK T/A.UNIT 1. ANCHOR BUSINESS PARKCASTLE ROAD, SITTINGBOURNE
Rating: 4.74

4.7 Rating 3,303 Reviews

94 %

of reviewers recommend Elite Models Online

Company Reviews

Metrics

Info

4.7

Based on 3,303 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Elite Models Online:

With more than 30 years experience in the model retail business having opened our first store in 1988, we aim to supply you with the greatest variety of models at extremely competitive prices. The team at Model World UK strive to provide excellent customer service - we don't just sell models we all have a love for what we do, and we also take part competitively in our hobbies, be it flying helicopters, quads, aeroplanes or racing cars and buggies. We love our jobs - who wouldn't enjoy working with these big boys toys all day everyday!

In the spring of 2013 we moved from our site at Maidstone to our new purpose built store in Sittingbourne where we have been able to grow and expand our offerings to you in a bright and welcoming store. And, in 2019 we nearly doubled the actual shop floor space to bring you even more products and also to allow us to launch the Sittingbourne Lego Store.

We are currently open Monday to Saturday 9.30am to 6pm

Phone:

01795 410630

Email:

dean@centuryuk.com

Location:

MODELWORLD UK T/A.UNIT 1. ANCHOR BUSINESS PARKCASTLE ROAD
SITTINGBOURNE
ME10 3AE

Elite Models Online 5 star review on 30th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reasonable value. material quality of kit good. Instuctions and constution methods need some working out.”

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Posted 1 month ago

“Amazing service!!!!”

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Posted 3 months ago

“I orderd some Hangar 9 retract oleos for a 20cc Mustang in May 2024. These were simply unobtainable at the time from any stockists. Elite informed me that I could not expect them before Oct 2024, yet I still asked them to place the order. We corresponded in December when they still had not arrived. I eventually received them in January. The real issue was delivery from Horizon Hobby. I have no axe to grind with Elite as they did what the could to get me the parts that I wanted. Many thanks for your persistence - Geoff.”

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Posted 5 months ago

“Good service, model figures arrived a little late but no problems. Will use Elite Models again.”

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Posted 6 months ago

“Great response, parts received quicker than expected.”

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Posted 7 months ago

“Very fast turnaround. But had trouble logging in to website.”

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Posted 9 months ago

“Good products”

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Posted 10 months ago

“Good service. Will buy from them again. My only niggle is I thought the postage charge of £4.99 was alot when the cost of items I bought was £8.”

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Posted 10 months ago

“xxxxxxxxxxxxxxxxxxxxx”

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Posted 11 months ago

“Although a wrong item was sent to me the problem was resolved very quickly following a telephone call with the correct item being delivered within 48 hours at no further cost to me”

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Posted 1 year ago

“I ordered two models The one was out of stock and you could not give me a delivery date yet you still took my money from the start You should review that policy and only take funds on item you have in stock or know that you will have in stock and inform the customer if there is is a delay I asked for a refund which you sorted very quickly”

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Posted 1 year ago

“Le colis est bien arrivé malgré la fragilité du contenu .bonne correspondance avec le responsable du magasin merci”

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Posted 1 year ago

“Initially there was a problem with my order but I was impressed with the speed to resolve the issue. Would use again . Very helpful staff”

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Posted 1 year ago

“Great service, order swiftly arrived, thank you”

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Posted 1 year ago

“Service ok 2 orders took a week each And I am only 20 miles away”

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Posted 1 year ago

“items as advertised, delivery a little slow.”

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Posted 1 year ago

“good service, quality product, will use again.”

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Posted 1 year ago

“Excellent price. Goods took a bit longer than expected to arrive. Would use again.”

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Posted 1 year ago

“OK, except that one part was out of stock”

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Posted 1 year ago

“I ordered a fuselage. They called to tell me how long it would take to arrive from the US. Even though it took quite a while they didn’t forget about it and it arrived in good condition as promised.”

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Posted 1 year ago

Elite Models Online is rated 4.7 based on 3,303 reviews