Elite Models Online Reviews

Name: Elite Models Online
Address: MODELWORLD UK T/A.UNIT 1. ANCHOR BUSINESS PARKCASTLE ROAD, SITTINGBOURNE
Rating: 4.74

4.7 Rating 3,303 Reviews

94 %

of reviewers recommend Elite Models Online

Company Reviews

Metrics

Info

4.7

Based on 3,303 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Elite Models Online:

With more than 30 years experience in the model retail business having opened our first store in 1988, we aim to supply you with the greatest variety of models at extremely competitive prices. The team at Model World UK strive to provide excellent customer service - we don't just sell models we all have a love for what we do, and we also take part competitively in our hobbies, be it flying helicopters, quads, aeroplanes or racing cars and buggies. We love our jobs - who wouldn't enjoy working with these big boys toys all day everyday!

In the spring of 2013 we moved from our site at Maidstone to our new purpose built store in Sittingbourne where we have been able to grow and expand our offerings to you in a bright and welcoming store. And, in 2019 we nearly doubled the actual shop floor space to bring you even more products and also to allow us to launch the Sittingbourne Lego Store.

We are currently open Monday to Saturday 9.30am to 6pm

Phone:

01795 410630

Email:

dean@centuryuk.com

Location:

MODELWORLD UK T/A.UNIT 1. ANCHOR BUSINESS PARKCASTLE ROAD
SITTINGBOURNE
ME10 3AE

Elite Models Online 5 star review on 30th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a part that was supposed to be warehouse stock and shipped within 3 working days only to be phoned a few days later and told it was on back order and would be about a month and a half before it would be delivered.”

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Posted 2 years ago

“I brought a battery for my drone it was the wrong size and I sent it back and elite models could not do enough to find me another battery that’s what I call a good service first class service”

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Posted 2 years ago

“I placed an order...I waited about a week...wasn't contacted to tell me it wasn't in stock and was only told when I called, I then asked for a refund and to cancel the order. since then I've tried to gain proof of placing this order as I never received a confirmation email- I only have proof on my bank account..I've been requesting invoices and proof that I cancelled the order so my work card can be reconciled, I've phoned I've emailed, I've filled out the form on the website and I still haven't had an answer...very disapointed- what a time waster!”

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Posted 2 years ago

“Poor communication”

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Posted 2 years ago

“My order was delayed, due to supplier issues getting the parts into the UK. When I asked the reason for the delay, Steve was very helpful and kept me up to date with any further updates as they came in. Shipping and deliveries are a nightmare at the moment and I, in no way, hold Elite Models responsible for any delays. Otherwise, the order was perfect. Exactly what I ordered, at a great price. The parts were sent well packaged. As they were quite fragile, I appreciated the care taken to package them well. I will be shopping here again in the future for all my model rocketry needs!”

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Posted 3 years ago

“fast service with great customer communication”

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Posted 4 years ago

“prompt service, glider securely packed and performed well”

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Posted 4 years ago

“Have always found Elite Models to be helpful and efficient”

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Posted 5 years ago

“Reference EM-WS-378063 dated 2ond june 2020 Inspection of the model when unpacked showed the wing to be badly warped. I reported this to EM by phone as soon as opened the box and was asked to send a photo (sent to the email address on the order copy) which I did. I had to chase several times. I was told that the distributor would send a new wing to EM for forwarding on. Chased again, now told that the distributor did not have one in stock. I have had no EM verbally initiated communication email confirming status on whats happening. Most unsatisfactory customer service.”

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Posted 5 years ago

“Great fun value for money!”

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Posted 5 years ago

Elite Models Online is rated 4.7 based on 3,303 reviews