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Elite Models Online Reviews

4.7 Rating 3,141 Reviews

94 %

of reviewers recommend Elite Models Online

Company Reviews

4.7

Based on 3,141 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Elite Models Online:

With more than 30 years experience in the model retail business having opened our first store in 1988, we aim to supply you with the greatest variety of models at extremely competitive prices. The team at Model World UK strive to provide excellent customer service - we don't just sell models we all have a love for what we do, and we also take part competitively in our hobbies, be it flying helicopters, quads, aeroplanes or racing cars and buggies. We love our jobs - who wouldn't enjoy working with these big boys toys all day everyday!

In the spring of 2013 we moved from our site at Maidstone to our new purpose built store in Sittingbourne where we have been able to grow and expand our offerings to you in a bright and welcoming store. And, in 2019 we nearly doubled the actual shop floor space to bring you even more products and also to allow us to launch the Sittingbourne Lego Store.

We are currently open Monday to Saturday 9.30am to 6pm

Phone:

01795 410630

Email:

dean@centuryuk.com

Location:

MODELWORLD UK T/A.UNIT 1. ANCHOR BUSINESS PARKCASTLE ROAD
SITTINGBOURNE
ME10 3AE

Elite Models Online 5 star review on 16th February 2024

Elite Models Online 5 star review on 1st September 2023

Elite Models Online 5 star review on 24th August 2023

Robert John Rogers

Elite Models Online 5 star review on 16th March 2023

Elite Models Online 5 star review on 16th March 2023

Elite Models Online 5 star review on 21st January 2023

Elite Models Online 5 star review on 21st January 2023

36

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, well packaged”

Posted 3 months ago

“Very good service got everything l wanted Well earned 5 star rating keep up the good work”

Posted 3 months ago

“Great customer service, prompt delivery and brilliant product.”

Posted 3 months ago

“Fast delivery, great price.”

Posted 3 months ago

“A very efficient service with good backup which was not needed. I will use them again”

Posted 3 months ago

“The business owner is an arrogant patronising condescending man. I ordered online because the price was reasonable and the products were not showing out of stock. After having no communication from the business about dispatch etc (the 4th day after ordering) I called them for an update. I was then told that I had called the shop and not the mail order outlet. Silly ol' me called the number on the order.... After ascertaining that this was in fact the same group of businesses and that I was in fact talking to the business owner, I asked if my products had been dispatched. His reply was "I have no idea, that's for the mail order team and that they have now gone on Christmas leave. They are entitled to a holiday you know." At this point I requested him to cancel my order and refund me the money, to which he refused, claiming that he couldn't do that because that was for the mail order team who operated from a unit a few doors down from the shop he was in and they were on holiday. He then tried to tell me that "Mr Marks and Spencer" couldn't achieve such a feat within their organisation, "A shop cannot process an online order refund" he said. Now let me say this, I spent nearly 20 years in a very well known high street retailer, and it is easy to do if you are competent. So to sum it up, the owner is happy to pocket your cash from both sides of the business, yet is too lazy and above you to assist you, whilst refusing to accept that maybe there was a small hiccup in his not so well oiled machine. This has been my first and last shop here.”

Posted 3 months ago

“My first purchase from Elite, and very pleased with all aspects. My Initial order was placed online without any problem. Steve phoned me to confirm a couple of details and I also phoned later and spoke with Ferris to ask a question. Very helpful and friendly service, fast dispatch and delivery. I would certainly use them again.”

Posted 3 months ago

“Excellent service and product”

Posted 3 months ago

“I purchased 2 nitro cars from these guys and was very happy with their service very friendly and helpful and nothing seemed to much trouble ,would and will use these again . R Patman”

Posted 4 months ago

“My order was sent to me very quickly”

Posted 4 months ago

“Great service and we got exactly the exciting things we asked for, all ready to use with nothing but batteries needed! Fantastic”

Posted 4 months ago

“Very helpful on the phone. A very quick delivery of my order.”

Posted 4 months ago

“A good selection of paint was available, and dispatched very quickly, very pleased with the service.”

Posted 4 months ago

“Used Elite many times. Prices are always competitive and turn round on orders extremely rapid. Thankyou”

Posted 4 months ago

“Very nice thank u”

Posted 4 months ago

“Used this company several times and service has always been top notch .”

Posted 4 months ago

“Brilliant shop Brilliant staff they always have an answer for my questions and they will help you with any problem”

Posted 4 months ago

“Quick delivery.”

Posted 4 months ago

“Good range of spares, parts always turn up and someone answers the phone if there is any problems.”

Posted 4 months ago

“Great customer service and communication from point of order and after.”

Posted 4 months ago

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Elite Models Online is rated 4.7 based on 3,141 reviews