The business owner is an arrogant patronising condescending man. I ordered online because the price was reasonable and the products were not showing out of stock. After having no communication from the business about dispatch etc (the 4th day after ordering) I called them for an update. I was then told that I had called the shop and not the mail order outlet. Silly ol' me called the number on the order.... After ascertaining that this was in fact the same group of businesses and that I was in fact talking to the business owner, I asked if my products had been dispatched. His reply was "I have no idea, that's for the mail order team and that they have now gone on Christmas leave. They are entitled to a holiday you know." At this point I requested him to cancel my order and refund me the money, to which he refused, claiming that he couldn't do that because that was for the mail order team who operated from a unit a few doors down from the shop he was in and they were on holiday. He then tried to tell me that "Mr Marks and Spencer" couldn't achieve such a feat within their organisation, "A shop cannot process an online order refund" he said. Now let me say this, I spent nearly 20 years in a very well known high street retailer, and it is easy to do if you are competent. So to sum it up, the owner is happy to pocket your cash from both sides of the business, yet is too lazy and above you to assist you, whilst refusing to accept that maybe there was a small hiccup in his not so well oiled machine. This has been my first and last shop here.