“Fiestly, let me start off by saying I am usual a huge fan of this company. Some really beautiful, quirky products, that are of excellent quality and a fair price.
However, there are big issues within the packing centre. I ordered 3 matching products for our new puppy over a month before we were due to bring her home. Firstly, they was a huge delay beween the original order and the dispatch. Then, 2 x said products did not arrive as planned. I emailed and got a fast response with an apology and to say that the issue would be rectified. A few days later only x1 of the missing 2 items arrived. Messaged again for the second time.... then a week later an incorrect 3rd item then arrived which was of the wrong pattern. I was do fed up at this point and our new puppy was with us so I said thst I would just accept this item.
Staff working in packing wither require further training or more robust processes need to be implemented as this was very poor.
The customer services staff member (Lauren) was very helpful and apologetic. She finally arranged for tge correct item to be shipped, refunded me this product and issues a discount code in case I would use them again. The recurring failures were very disappointing.”
“I am a huge fan of everything Eleanor Bowmer stands for. Amazing products, quality is second to none, I love supporting independent businesses such as these but also Eleanor herself seems like such a wonderful, funny, kind independent person I would buy anything she made!”
“The customer service from Eleanor Bowmer is first class.
If they don't respond to your email straight away, read the small print!
This team are busy like everyone else and need a bit of time to respond through all their media channels. I can guarantee though, when they do it will be a response of the highest quality and they will meet your needs perfectly.
I received some faulty items. I emailed and waited for a response. I was told to expect replacements, and I didn't even have to return the faulty items. No issues, no quibbles, no nonsense. Just honest, decent, perfect customer service.
It's a rare thing these days, but this team have got it just right.
Thank you Eleanor Bowmer for the great products and the greater customer service. I will definitely be back to purchase again.”
“I love my teabag tidy, it is very pleasing to look at and does the job as a teabag tidy very well ❤️ A beautiful addition to my kitchen. The packaging it was delivered in (though very beautiful) was a bit too plentiful for the size of the item, that’s the only very slight negative ❤️”
“My daughter has just moved into her flat and all the homeware she has bought is Eleanor Bowmer.
To carry on the theme on a budget bought wrapping paper to frame. It's very good quality and plenty left for using on presents.”
