“Unfortunately when I received my item the personalisation was wrong, this was particularly disappointing because the apron was a Christmas gift. I appreciate that human error happens, but I feel that I should’ve been offered some compensation, maybe a discount on a future purchase.”
“Sadly I have not had a good experience. Although I loved the products they arrived damaged as very flimsy box. It was a gift for someone so I emailed to inform you but no response.”
“I love Eleanor Bowmer products and designs and my house is full of her wonderful creations. My rating isn't a reflection on the products or the after care service, it's the purchase to delivery. I don't seem to have a very successful purchasing experience - I either get faulty products, the wrong product or it doesn't turn up :( and it takes a very long time from purchasing to receiving the goods.”
“Really lovely pattern on the children in need mug but sadly the quality wasn't fantastic. There is a chip on the mug which had been glazed over suggesting an issue with quality control. I haven't washed it yet but am really hoping that it doesn't break.”
“I was sent the wrong mug in the teacher gift pack. The new one was sent out but it arrived much too late even though it was supposed to be express delivery. No response to my email.”
“I received completely the wrong item, and it was quite a sensitive subject as I lost my Dad recently and I received a 'Cool Dad's club' card not the 'Cool Mum's club' card I ordered.
By the time the order was corrected it had passed the occasion I bought the card for...”
“The harness was lovely, but small fitting and the logo was stitched in upside down so I feel like it can’t even be used. Quite disappointed as was looking forward to this item for a long time”
“Ordered items on 10/5/22 and delivery was stated as being 10-14 days. Now 7/6/22 and nothing has arrived yet. No emails or texts received to inform me of delivery status. I feel this is a very glossy looking website but the company is literally failing to deliver.
Very disappointed.”
“I love love love EB but this travel mug did disapoint. The seal doesn't appear to work, my tea would seep out of any direction it was tipped. I tested this before my first trip to the park with the kids. Persevering I took it to the park, 30 minutes to get there and my tea was just about warm. Not used since. BUT I still love EB and purchasing everything else EB under the sun 😂🤩”
“I would have previously reviewed Eleanor Bowmer as 5stars. I have bought a huge amount of products from your company for myself and as gifts.
However my recent experience has been highly unsatisfactory. I did not receive this product as it was stolen from my porch after delivery despite me not having a safe place on my account. I contacted yourselves and I was advised that this was not your responsibility and to make a claim against Royal Mail. I attempted to do this but found that only the sender is able to claim against 48hrs tracked. I am yet to receive a response from customer services with an update on this issue and my order was now several weeks ago. It’s a shame that you have my money and I do not have the product I paid for but this issue doesn’t seem to be treated as a priority by yourselves. I emailed again last week for an update with no response.
I am so disappointed and it has really put me off buying anything in the future from you.”
Hi Robyn, Thanks so much for your review and so sorry about the delay with your items. We had a higher than expected order volume, therefore, causing unexpected delays with delivery.
It is stated on the website that during busier periods we are unable to cancel or amend orders that have been placed with us. As a small team, we have to adhere to this to ensure everything is shipped out as smoothly as possible.
We appreciate your order was not smooth and sincerely apologise for this, we will take this feedback on board and ensure we improve on this going forward.
“The products are gorgeous but the time they take to arrive is ridiculous. It took three whole weeks for my items to arrive. No where on my email /order note did it state it would take that long. I emailed to ask where the items were and they said they were experiencing a backlog. The customer needs to be updated with this and it shouldn't be the customer having to ask and chase it up first.”
Hi, Thanks so much for your review and so sorry about the delay with your items. We had a higher than expected order volume, therefore, causing unexpected delays with delivery. We appreciate the feedback and will take this on board to improve going forward.
“Bought as a present for a friend, paid £6.99 for next day delivery - didn’t receive until 2days later. Appalling service - no response from my email complaint!! Won’t be shopping here again”
“I only received two of the four things I ordered.
I have emailed to ask about this, but understand everyone is probably off work.
I am awaiting leopard socks and a zebra patch which were for Christmas. The teabag tray and ceramic travel mug were awesome though!”
Hi Michelle,
Thank you for your review and sorry to hear some items were missing. As we have 2 different warehouses we often ship items in separate parcels so your remaining order will have been shipped from a different place.
This is explained in the product description however they should arrive at the same or a similar time so we apologise if this was not the case. Please reach out to Hello@eleanorbowmer.co.uk if there is anything else you need.
