“I bought a variety of cards from the sale and wow! I absolutely love them. The use of foils, colour and print just beautiful! I can’t wait to buy more! Thank you x”
“I would have previously reviewed Eleanor Bowmer as 5stars. I have bought a huge amount of products from your company for myself and as gifts.
However my recent experience has been highly unsatisfactory. I did not receive this product as it was stolen from my porch after delivery despite me not having a safe place on my account. I contacted yourselves and I was advised that this was not your responsibility and to make a claim against Royal Mail. I attempted to do this but found that only the sender is able to claim against 48hrs tracked. I am yet to receive a response from customer services with an update on this issue and my order was now several weeks ago. It’s a shame that you have my money and I do not have the product I paid for but this issue doesn’t seem to be treated as a priority by yourselves. I emailed again last week for an update with no response.
I am so disappointed and it has really put me off buying anything in the future from you.”
Hi there, Thank you for leaving us a review. We can only apologise for the delays you've experienced and we can ensure that this isn't are usual service as we faced unexpected obstacles over Christmas. If there is anything we can do to help, please let us know. Thanks, Team EB xx
“I'm sorry to say that I am very disappointed with the service I have had from Eleanor Bowmer.
My first order was on 2nd January for my daughter's birthday on 16th. The items arrived on 22nd January.
My second order was placed on 8th January & although you have emailed to say that they have shipped, they still haven't arrived. Many companies guarantee ext day delivery.”
Hi, Thanks so much for your review and so sorry about the delay with your items. We had a higher than expected order volume, therefore, causing unexpected delays with delivery. We appreciate the feedback and will take this on board to improve going forward.
“Order was placed on 1st Jan, as I understand orders were processed from the 4th. I was told up to 10 days for orders to be dispatched, my order was delivered on 21st Jan. A few emails were exchanged and I received no apology even though this was excessively out of the delivery time suggested. Not cool”
Hi Emily, Thanks so much for your review and so sorry about the delay with your items. We had a higher than expected order volume, therefore, causing unexpected delays with delivery. We appreciate the feedback and will take this on board to improve going forward.
Hi Amy, Thanks so much for your review and so sorry about the delay with your items. We had a higher than expected order volume, therefore, causing unexpected delays with delivery. We appreciate the feedback and will take this on board to improve going forward.
Hi Robyn, Thanks so much for your review and so sorry about the delay with your items. We had a higher than expected order volume, therefore, causing unexpected delays with delivery.
It is stated on the website that during busier periods we are unable to cancel or amend orders that have been placed with us. As a small team, we have to adhere to this to ensure everything is shipped out as smoothly as possible.
We appreciate your order was not smooth and sincerely apologise for this, we will take this feedback on board and ensure we improve on this going forward.
“I got sent the wrong item and it’s taking forever for the issue to be resolved. Customer service seems to only reply once a week. I just wanted the correct item sent out to me”
“Amazing products but delivery awful. "No room on dpd van" when website says they use royal mail. (Wallpaper via dpd but i didn't order wallpaper so expected royal mail!) Took a lot of emails (many ignored) and finally order split and found a space on dpd van and royal mail. Would i order again? Sadly not.”
“The products are gorgeous but the time they take to arrive is ridiculous. It took three whole weeks for my items to arrive. No where on my email /order note did it state it would take that long. I emailed to ask where the items were and they said they were experiencing a backlog. The customer needs to be updated with this and it shouldn't be the customer having to ask and chase it up first.”
Hi, Thanks so much for your review and so sorry about the delay with your items. We had a higher than expected order volume, therefore, causing unexpected delays with delivery. We appreciate the feedback and will take this on board to improve going forward.
