“I have only just discovered Eleanor Bowmer and I can safely say that I will be buying a lot more from this collection. The small cake stand was so beautiful that I bought one as a gift then, another for me. Beautiful presentation and reasonable prices.”
“This was my first order through the Eleanor Bowmer website and I can’t tell you how thrilled I was with the whole experience. The packaging it was delivered in was beautiful, the quality of the products is absolutely lovely, and the whole experience has just been fantastic. Such gorgeous items, and I’ll definitely order more items soon.”
“Really bad service. Ordered a Christmas jumper on the last day to receive Christmas deliveries. Buzzing as I had been after the jumper for ages. Received an email the following day to confirm my order had been shipped. Two minutes later got an email to say there was an error in Christmas jumper stock and mine wouldn’t be sent. Got a full refund and a 20% discount code as an apology.
Used the discount code to purchase some sale items on the 29th, fully aware that these wouldn’t be shipped until the 4th Jan. So far haven’t received a shipment email to confirm my order has been sent, or any reply to my email for an update on my order!
I honestly thought the service would be better. Love the designs, but really need to work on the customer service!”
Hi Shara, Thank you for your review and so sorry to hear your experience ordering with us has been negative. We had a backlog of orders from our Christmas closure thus making it difficult to get orders out at our usual standard time frames. We sincerely apologise for this. We as a team are always looking to improve and will take your feedback on board to make for a better experience in the future.
I can see your order has now been delivered we hope you love your items and do reach out if there is anything else we can do.
“The products are lovely,really pleased with them all , the packing was fantastic,
But
Really not happy with the delivery, paid for next day delivery it took over a week ( and yes I do understand we have had Christmas and the covid virus isn’t helping) don’t offer next day if this cannot be done”
“Very poor delivery service. Goods not delivered until after Christmas despite being ordered within the advised deadline for orders and next day delivery paid for.
The the parcel was left outside on my drive in the rain!! The box was sodden and packaging inside wet.
Very let down on a £113 of goods order for a Christmas present.”
Hi Carol,
Thank you for your email and so sorry to hear your order arrived in poor condition. This is not our usual standard and we have fed this back to DPD directly to ensure this doesn't happen again.
I have followed up on email but do let me know if there is anything else I can do, Thank you.
“I've always wanted a Christmas jumper and it may have taken me till im 53 but it was worth it. Im a size 10 and ordered a medium which is perfect not overly baggy. Great delivery fab quality, definitely recommend.”
“Bought as a present for a friend, paid £6.99 for next day delivery - didn’t receive until 2days later. Appalling service - no response from my email complaint!! Won’t be shopping here again”
“I paid for next day delivery, the item was not dispatched on time so we didn’t receive the order. Checking the tracking information it now states it’s been delivered to a PO Box. We don’t have a PO Box and now their automated email states that the business is closed until the New Year.
This happened to us last time we ordered also. Definitely not a company that you can trust to dispatch or deliver on time. Over the years I’ve spent over £600, I won’t be shopping here again.”
Hi,
Thank you for your review and so sorry to hear your orders have not arrived in the right timeframe.
We can only apologise for this, it is not our usual standard and we are sad to hear we have let you down on this occasion. If you can reach out via email to hello@eleanorbowmer.co.uk we would be more than happy to look into and resolve this for you.
“I only received two of the four things I ordered.
I have emailed to ask about this, but understand everyone is probably off work.
I am awaiting leopard socks and a zebra patch which were for Christmas. The teabag tray and ceramic travel mug were awesome though!”
Hi Michelle,
Thank you for your review and sorry to hear some items were missing. As we have 2 different warehouses we often ship items in separate parcels so your remaining order will have been shipped from a different place.
This is explained in the product description however they should arrive at the same or a similar time so we apologise if this was not the case. Please reach out to Hello@eleanorbowmer.co.uk if there is anything else you need.
“I never received the parcel as the delivery man left it in my shared entrance without me signing for it and the someone took it for them selves. So I can’t give a proper review.”
Hi Jordan,
So sorry to hear this has happened to your parcel, if you are able to email hello@eleanorbowmer.co.uk we can look into this with our delivery service to see if anything can be done.
Thank you
