DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Very impressed with the service you provided. Price was reasonable and the delivery was very quick. Thank you.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Good product. Good price. Arrived very quickly.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“We were waiting for a delivery of the below caulk and when it was late DIY Direct pulled out all the stops to ensure it arrived the following day. Highly impressed with there customer services. Shipment: 000040030 Order Number: 450064458 20 tubes of Siroflex Contractors Acrylic Caulk”

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Posted 3 years ago

“Competitive price, well packed and delivered on time. Good choice of products online - cant ask for much more than that really. Good service! Thank you”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Fast efficient service, highly recommend.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Order arrived within the time scale stated well packaged and in tact Excellent service company let us know ever step of the way i.e order received, order being processed and when order was despatched Cant ask for any more Well done”

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Posted 3 years ago

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Posted 3 years ago

“Quality hinges no issue PP good service also”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Quick, efficient service. Order was delivered earlier than expected.”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Items arrived in less than 24 hours of ordering AND I ordered at the weekend, super impressed with delivery. Unfortunately the throw on the window rack bolts wasn’t clear, and it’s tiny, and only suitable for windows that are flush in their frames with only a mm or do clearance.”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 3 years ago

“Would shop with them again. Thanks”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“The linseed oil came in perfect condition as it was very carefully packaged in a robust box with plenty of packaging around it to keep it safe in transit.”

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Posted 3 years ago

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Posted 3 years ago

“Ordered on Friday, received on Tuesday. Already fitted the part and I am pleased with the quality and value for money”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review, we really appreciate it

Posted 3 years ago

“I was impressed to receive notification the item required was in stock after such a long period. Also help given to access your site so that I could place an order.”

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Posted 3 years ago

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Posted 3 years ago

“It's galvanised wire on a roll - not a lot more to say really. A good price for a good quantity of wire & came earlier than expected.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Confirmation of order confusing stated order is tracked, it was not . Order was lost in post. Not received.”

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Posted 3 years ago

We are sorry you experienced a problem with your delivery being lost in the post, although we did refund you as soon as this became apparent. Regarding the despatch confirmation email you received, it does explain that tracking information is only shown if it exists, which it does not for Royal Mail 1st class.

Posted 3 years ago

“Very quick and efficient way of buying spares for plumbing etc..”

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Posted 3 years ago

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Posted 3 years ago

“item as described. quick delivery and I'm happy with my purchase.”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Excellent company. Great prices, fast delivery. Good communication!”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Very good and efficient.”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Great product and fast, efficient service. Thank you”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

DIY Direct is rated 4.8 based on 1,397 reviews