DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,398 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,398 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Great product and fast, efficient service. Thank you”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Order was very swift an delivered in 3-4days Had a to many so asked for a refund there service is quick and very good”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Quick delivery, good packaging”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Item as described, received in really good time. Excellent.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Perfect...delivered when said they would...product first class.well done”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Replaced lost order with no quibble. Customer service responds promptly and efficiently”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Great service and the ordered items were well packaged and delivered as promised.”

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Posted 3 years ago

Thank you for taking the time to leave us a 5-star review, we really appreciate it.

Posted 3 years ago

“Easy to use website and very quick next day delivery. Also really good value!”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Delay in the postal service ( not their fault ) Customer service was very good throughout.”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review, we really appreciate it. Our apologies once again for the postal delay.

Posted 3 years ago

“Excellent products at reasonable price topped by a very swift delivery service”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Good product at reasonable price, delivered as promised. Fantastic I"ll use them again.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Good website and quality products at a competitive price, fast delivery. Thank you,”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Products as ordered but delivery problem with parcel force which DIY helped resolve”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Just the job, great product, great price, quick delivery. Thank you.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Good product, well described and delivered very quickly. Excellent.”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“a little slow in delivery but fine otherwise”

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Posted 3 years ago

Thank you for your review, we are sorry to learn your order was slow to arrive. Unfortunately, once an order leaves us we are in the hands of the delivery company, although if we had been made aware we may have been able to chase it up for you.

Posted 3 years ago

“These appear ok and well made but I have not used them yet I am optimistic that all will be ok”

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Posted 3 years ago

“Very happy with the item. Thank you.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“On time and courteous delivery”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“I ordered the light bulbs mid afternoon and they came the next morning , very carefully packaged and marked fragile. I was very impressed with the service and will use this company again”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

DIY Direct is rated 4.8 based on 1,398 reviews