DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Exactly what was required and good price.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“very good service just the part we needed”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“A very quick delivery, even though it was only standard, and there were no problems.”

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Posted 1 year ago

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Posted 1 year ago

“just what i needed and quick delivery. will use this company again”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Very quick delivery happy with product”

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Posted 1 year ago

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Posted 1 year ago

“Having used DIY Direct twice recently, I have been very pleased with the service received. Ordering process is clear and simple. Delivery was speedy with first class post as standard. The product was exactly as described and of excellent quality on both occasions. I shall definitely use them again.”

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Posted 1 year ago

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Posted 1 year ago

“Have bought a few things from DIY Direct now & very pleased with their fast service & product quality. Will be buying more from them in the future”

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Posted 1 year ago

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Posted 1 year ago

“Very good service from you.good quality product. Only comment that the item took 5day due to royal mail.”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Fast delivery, good price, great product, and would definitely use this seller again.”

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Posted 1 year ago

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Posted 1 year ago

“Paid £4.99 for handling!! and dispatch charges however, the item has been posted first class taking thirteen days to receive my order. I am reliably informed that it would have been cheaper to send the item by 48 tracking which would have been cheaper and much more efficient way of taking care of customer orders.”

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Posted 1 year ago

Dear Mr Perera, Thank you for your review. We are very sorry to hear that you experienced a delay with receiving your order. We despatch all orders on 24 hour services however we cannot guarantee next day delivery once the item is in the hands of our carrier partners. For your size of order, we normally find Royal Mail to be very reliable and efficient, however in this case they have failed to perform to the standards expected of First Class mail. Our £4.99 delivery charge covers not just the cost of the delivery service but also the associated costs of packaging material, handling, etc; Kind Regards DIY Direct Customer Services

Posted 1 year ago

“The items ordered were delivered speedly and were well packed. A highly recomended supplier and product.”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it

Posted 1 year ago

“Very pleased with my purchase, exactly what I wanted fits perfectly.”

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Posted 1 year ago

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Posted 1 year ago

“Quality item and very fast service everytime”

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Posted 1 year ago

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Posted 1 year ago

“Good firm to deal with , I had an issue and thought I needed to return the items ( I did not have to in the end ) , great customer service and good quality stock .”

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Posted 1 year ago

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Posted 1 year ago

“Value for money”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“The product arrived very quickly and was well packaged.”

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Posted 1 year ago

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Posted 1 year ago

“Having ordered the wrong size to start with, DIY made refund easy & right size despatched very promptly.”

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Posted 1 year ago

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Posted 1 year ago

“DIY direct are absolutely amazing, I needed some new line pulleys and after looking online at all the usual sites found diy direct to be the cheapest like for like. I placed the order on a Friday afternoon and could not believe it when the postman turned Saturday morning with my diy direct order, this is the fastest anything I have ever ordered arrived. I will definitely be using diy direct again and have told loads of people how good they are. 10 out of 10 for service and price 👍”

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Posted 1 year ago

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Posted 1 year ago

“Perfect item we needed and delivered promtly in a secured pack”

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Posted 1 year ago

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Posted 1 year ago

“EASY TO FOLLOW WEBSITE, COMPETITIVE PRICES, DELIVERED ONTIME.”

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Posted 1 year ago

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Posted 1 year ago

DIY Direct is rated 4.8 based on 1,397 reviews