DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Great quality product, fast delivery, well packaged. Will definitely use them again.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Rapid delivery, securely packed and the items were exactly as described.”

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Posted 1 year ago

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Posted 1 year ago

“Very pleased with item we ordered”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Tip top shopping”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“I was delighted with my purchase. It did the job was reasonably priced and speedy delivery.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Great service good quality products. Easy to follow website.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Speedy delivery - both strip lights arrived in working order Excellent Service. Thank you”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“Quality product delivered next day”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Ordered item ,arrived quickly and well packaged.Will order again from yourselves.Thankyou”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Excellent range and super quick delivery! Will definitely use again!”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“Fast, efficient service. As usual well packaged and arrived securely. I will continue to use due to this great service. There was a problem one of the products and I was refunded immediately without any problems. Excellent service”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“Arrived on time.”

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Posted 1 year ago

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Posted 1 year ago

“Amazing customer service! Unfortunately the flush pull ring handles we ordered weren't the size specified on the website (not DIY Direct's fault, as it was also the size written on the packaging) and so we couldn't use them, but DIY Direct replaced them with a different product we could use within 24 hours, refunded us the difference in price and did not require us to pay any postage either to return the wrong product (which they said we could keep) or for them to send out the replacement. I will definitely be using them again.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it. We are sorry that you encountered a problem but glad Customer Services was able to resolve.

Posted 1 year ago

“Fast delivery. I have not used the product yet.”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Perfect brassware, delivered in good condition and arrived when they said it would. Thanks”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“Great, excellt communication.quick delivery very efficient company, easy to use website.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“VERY PLEASED WITH PRODUCT AND VERY QUICK AND EFFICIENT SERVICE.GGREAT TO DEAL WITH”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“Great products and prices!”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Excellent service. Next day delivery. Goods perfect, exactly as described. They fit perfectly and look very nice. Thank you for such good service.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“What I ordered I got quickly and as described. Couldn't ask for more.”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

DIY Direct is rated 4.8 based on 1,397 reviews