DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Product as described. Found it very useful for sanding awkward areas. Delivery etc. excellent”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Found on line what I wanted, ordered, and it was deliverd next day”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Good value for money. Excellent service and quick delivery. Will certainly use again.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Good product at a good price and delivered on time”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Very good product delivered quickly. First class!”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“The order was placed and the product was delivered swiftly well packed and is doing a good job”

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Posted 1 year ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 1 year ago

“Excellent Service, quick delivery and product easier than I expected to fit. Very pleased”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Really good price, best i could find on the internet, arrived next working day as well. Will use again.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Express and direct are the correct words to use. Very happy with this purchase experience. ;oD”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“I sent a photo of the part I needed (no longer available from the OEM). DIY Direct identified an equivalent, which I ordered and fitted. Excellenf help and service.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“I have not yet received my order”

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Posted 1 year ago

We are sorry to learn your order has been delayed or been held by Parcelforce. Please contact our customer services and they will be able to help.

Posted 1 year ago

“Excellent service, will use again. Quality and service excellent.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“very bad advert and discription of hinges, no way of telling what type of configeration the hing had, I was sent the wrong one. not my mistake. would not pay for return postage even though it was there fault. They stoped ansering my emails.”

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Posted 1 year ago

We are sorry you are dissatisfied with your purchase but as we explained by email, if customers are unsure what product specification they need they should contact us for assistance before placing an order. The hinge you received was the hinge you ordered and if you wish to return it for a refund then you are welcome to do so, but in common with all other ecommerce retailers, change-of-mind returns are the responsibility of the customer. Regarding emails, we can confirm the last email received from you was at 16.45 on 25th July, to which we replied 45 minutes later.

Posted 1 year ago

“Service was good but quality of the door knobs poor. Expensive postage! Would not recommend or use DIY direct again.”

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Posted 1 year ago

Thank you for your feedback, we are sorry to learn you are disappointed with your purchase, please contact our customer services team and they will do their best to assist you.

Posted 1 year ago

“I found the items I was looking for on the website, ordered them and they were received promptly in perfect condition. Very happy with DIY Direct.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“The net curtain rods were delivered very quickly in a strong cardboard tube. I regard this as excellent service and would not hesitate to order from them again.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Delivered quickly Price was good I'd order from them again”

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Posted 1 year ago

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Posted 1 year ago

“VERY FAST (NEXT DAY) DELIVERY”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“I was delighted with the swift and efficient delivery of the 2 gang brass dimmer I ordered from, DIY direct. The quality of the product delighted me and the customer. I will be happy to shop at DIY direct in the near future.”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“Fixed the dunny lid right good. No worries with dumping now.”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

DIY Direct is rated 4.8 based on 1,397 reviews