DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Easy to order delivered on time would definitely recommend five star service”

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Posted 5 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 5 months ago

“10” X 31/2” vent cover is an unusual size but this fitted the bill exactly”

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Posted 5 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 5 months ago

“Great range Excellent price structure Quality goods”

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Posted 5 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 5 months ago

“Would not buy again, no instructions and was told by customer services to google, nothing on web, spent a few hours trying to fit and ended up getting a locksmith who informed me it had wrong backing plate and the screws were longer than the door width. Had to improvise and eventually got it fitted but mostly what they supplied. Very disappointed with purchase.”

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Posted 6 months ago

We're very sorry to learn you had further issues with the installation process. Typically, this product is straightforward to install so instructions are not provided. However, we appreciate every situation can be different and we're sorry this wasn't the case for you. With regards to the backing plate, we’ve not had previous reports of faults or sizing issues. If a product does appear to be faulty, we always recommend contacting our customer service team first so we can assist promptly.

Posted 5 months ago

“The product was great and was black as described unlike so many others out there. super fast delivery was outstanding.”

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Posted 6 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 6 months ago

“Good quality products. Fair price. Quick response and delivery.”

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Posted 6 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 6 months ago

“Very good service.”

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Posted 6 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 6 months ago

“They are vey nice. Would have preferred to buy them from B&Q, but they don't appear to sell them now. Postage exceeds the cost of the blades, but WTF.”

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Posted 6 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 6 months ago

“Goods arrived on time, but on starting to fit the backing plate on one of the handles fell apart without any pressure. I don't have the time to return and wait for a replacement, so have ordered another pair from another company. So you're lucky to get one star !”

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Posted 6 months ago

“Great item and at a great price and a quick delivery”

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Posted 6 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 6 months ago

“Quick & efficient service. Thank you.”

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Posted 6 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 6 months ago

“Quick Delivery. Fair Price and very helpful staff”

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Posted 6 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 6 months ago

“I was very impressed with the amazing amount of goods DIY Direct in stock somethings I’d forget about small fittings that a a great buy to keep in my store also a very quick delivery service a great company”

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Posted 6 months ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 6 months ago

“Happy with the chain locks price was reasonable”

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Posted 6 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 6 months ago

“I would recommend DIY Direct , as I was very happy with the speedy delivery and well packaged.”

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Posted 6 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 6 months ago

“Unfortunately not the right hinges, but that's my fault not ordering correctly. I am looking for hinges that will fit a corner kitchen unit with a clip in fixing. With at least 110degres return, if that makes any sense. Regards W Harris”

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Posted 6 months ago

Thank you for your feedback. We're sorry the hinges weren’t the right fit and appreciate you noting it was an ordering error. If you're able to amend your review to reflect this, we’d be very grateful. We're happy to help you find the correct hinges, and politely ask you to email our customer service team at customer.services@diydirect.com who will be able to assist you further.

Posted 6 months ago

“Excellent”

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Posted 6 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 6 months ago

“Ordered the items over a bank holiday a d they came on the Wednesday, fantastic service, will certainly order again”

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Posted 6 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 6 months ago

“I could match my sash windows locks exactly. Very fast set I e. Arrived next day. Pleased”

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Posted 6 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 6 months ago

“Happy to locate product with imperial thread that I could not find elsewhere.”

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Posted 6 months ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 6 months ago

DIY Direct is rated 4.8 based on 1,397 reviews