DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Prompt despatch. Very well packed (glass neon tubes) and arrived in perfect condition. Great supplier. Very pleased.”

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Posted 7 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 7 months ago

“Very quick at dispatching my item unfortunately I ordered one that was too big but that was down too me.”

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Posted 7 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 7 months ago

“First time I have ordered anything from this company and all I can say first class and will use again”

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Posted 7 months ago

Thank you for taking the time to leave us a great review, we really appreciate it

Posted 7 months ago

“Item as expected and working perfectly.”

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Posted 7 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 7 months ago

“Items arrived quickly and where good quality.”

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Posted 7 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 7 months ago

“This company is very efficient and good for communication My purchase was delivered on time and I am delighted with it just like it was described in the website”

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Posted 7 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 7 months ago

“They were able supply exactly what I wanted (mirror clips) which I could no longer get from local ironmongers. They arrived the next day after ordering, delivered by Royal Mail who have an excellent delivery record down here in Cornwall. Many thanks.”

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Posted 7 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 7 months ago

“Good product good price”

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Posted 7 months ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 7 months ago

“I purchased three worktop edges and paid delivery cost, unfortunately they was the wrong size so has to return them, which cost £7 to return, the actual purchase was £12 so basically should of just gave them away.”

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Posted 7 months ago

We are sorry you are dissatisfied but where a customer orders the wrong item and wishes to return it then the cost of the return is their responsibility, which is normal practice for most e-commerce retailers. Equally, if the error is ours then the cost would be our responsibility, but that was not the case in this instance.

Posted 7 months ago

“Brilliant service. I received my order within 48 hours of ordering and the prices are very good too.”

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Posted 7 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 7 months ago

“Excellent service from start to finish speedy secure delivery. Well done guys. I would recommend you to friends and family and anyone looking for an excellent service.”

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Posted 7 months ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 7 months ago

“Ordered glazing clips and spacers for my husbands greenhouse. They were good value and arrived promptly. Would buy from this company again without hesitation.”

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Posted 8 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 8 months ago

“Was easy order and a good price”

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Posted 8 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 8 months ago

“Just the job,,very happy with the service,,will use again.”

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Posted 8 months ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 8 months ago

“Very prompt delivery. Impressed by quality of door knobs. Great value.”

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Posted 8 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 8 months ago

“Items arrived on quickly and were exactly what was required. Good price, fast delivery.”

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Posted 8 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 8 months ago

“Good prices and quick delivery!”

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Posted 8 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 8 months ago

“very good service and prices. delivery was fast just as quick as to local shop”

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Posted 8 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 8 months ago

“Great service, speedy delivery, all as described”

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Posted 8 months ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 8 months ago

“Well made quality hinges . Shipped quickly with tracking.”

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Posted 8 months ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 8 months ago

DIY Direct is rated 4.8 based on 1,397 reviews