DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,398 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,398 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“First class product, customer service & a very quick delivery. Will certainly use DIY Direct again. Would definitely recommend 👌 Thank you for a brilliant service”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it

Posted 3 years ago

“Couldn't find anything in B&Q so resorted to Google. Found a few hinges of the type i was looking for but the reviews caused me to rethink. Then i found diy direct. Exactly what i was looking for with screws and a good price. Used PayPal and they arrived within a week.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it

Posted 3 years ago

“Brilliant service so accurate what what advertised many thanks”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it

Posted 3 years ago

“Very happy with everthing”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Excellent service, goods received by return of post. Great value too”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“DIY Direct provide an excellent service and a very easy-to-use website. Very good response time to my order, which was of excellent quality. No hesitation buying from DIY Direct again and again and ......”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Excellent service. Goods ordered 15/8/22. Despatched 15/8/22. Delivered to my door around 1pm 16/8/22. Couldn’t ask for anything better”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Second time of using this company and will continue to do so.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Good for what it does my only gripe is the screw holes have not been countersunk so you could easily catch your bare feet if not careful”

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Posted 3 years ago

“A brilliant product that done exactly what it says on the tin! Easy to use and got a great finish with it and great service from diy direct”

DIY Direct 5 star review on 30th August 2022

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Excellent company- wil be using you again”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Excellent service brilliant quality. Thank uou .”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Bit of a shame it’s the first time I used DIY Direct and when the item arrived (promptly) realised I could have bought the EXACT same item on eBAY and saved over 60%”

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Posted 3 years ago

“Speedy delivery .. next day !! Excellent item quality and price ...will def use again”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Received on time and a good quality product just as stated would order again from this company”

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Posted 3 years ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 3 years ago

“Haven’t received product yet.”

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Posted 3 years ago

We are sorry to learn Royal Mail has not yet delivered your order, please contact our customer services team and they will be able to help.

Posted 3 years ago

“affordable items with fast delivery. packaged well.”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“The site was very easy to use. I needed some hinge brackets fairly urgently and decided to order from DIY Direct. The items arrived the next working day and were extremely well wrapped. I have to say that I thought the service was excellent and will certainly use them again.”

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Posted 3 years ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 3 years ago

“Good Vine Hooks, Pleased !”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

“Good quality product, fits to size, quick delivery”

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Posted 3 years ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 3 years ago

DIY Direct is rated 4.8 based on 1,398 reviews