DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent product at a very good price, and it arrived within a day or two. Thanks.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Quick and reliable service, the flourescent tube I ordered arrived well packed, unbroken and within the time they had predicted. Can't fault them on any level...”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“First time using DIY Direct but very positive experience. I was surprised how much they stocked and delivery was excellent. Will definitely shop there again.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Ordering through website easily done. Order arrived very quickly.”

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Posted 1 year ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 1 year ago

“Ordered 2 fluorescent tubes from DIY because of the price, from Amazon it would of been just one for a similar price. Delivery from DIY could of been quicker in my view but don't know if that's them or the courier. Either way no complaints.”

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Posted 1 year ago

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Posted 1 year ago

“Excellent response. Delivered 2 days from order”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Order some lights and they came the day after. Definitely will be ordering again thank you”

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Posted 1 year ago

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Posted 1 year ago

“Just ordered a vent cover It was wanted , matched the description and is being used”

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Posted 1 year ago

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Posted 1 year ago

“I was very pleased to find on DIY direct curtain rings that were an exact match to some that we already had. The order process was simple, confirmed by email and followed up with prompt delivery. The rings were excactly as specified on the DIY Direct website and were exactly what I was looking for.”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“Product was as described and despatched/received very quickly. Would be very happy to use company again”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Great hinges, it was great that a company listed the cup size as we needed a smaller cup size than the usual stores had, and having soft close makes it all the better, only think wrong was I had to make the holes larger as it does not come with any screws and the ones I had rom the old hinges were wider.”

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Posted 1 year ago

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Posted 1 year ago

“Excellent Service and delivery”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Realy good price and even with the postage was cheaper for 2 items than most other sites for one item”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Great service. Very prompt delivery. Just what I needed and couldn't buy locally.”

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Posted 1 year ago

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Posted 1 year ago

“Only stumble over this site when looking for replacement under counter lights.. luckily for me they had what I needed and at such a good price, so added a few other items as well. Order and delivery was quick and easy.. pleased I found you.”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“Ordered a gold door handle from DIY Direct, and it looks absolutely amazing on my door. The service was quick and efficient. I would definitely order from this company again in the future.”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“We were very pleased with the cost of the flourescent tubes we bought. They came in a very well packaged parcel. Posted quickly and came in good time. Thank you.”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“Great service. fast delivery. really satisfied with the product. I will certainly buy from them again. Highly recommended.”

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Posted 1 year ago

Thank you for taking the time to leave us an excellent review, we really appreciate it.

Posted 1 year ago

“Exactly what I ordered. Great economical packaging for something so fragile and superquick delivery. Recommended 100%”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“Very satisfied. Thank you.”

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Posted 1 year ago

DIY Direct is rated 4.8 based on 1,397 reviews