DIY Direct Reviews

Name: DIY Direct
Address: Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Front Suite, 1st Floor, Charles House, Great Charles Street Queensway, Birmingham, Birmingham
Rating: 4.83

4.8 Rating 1,397 Reviews

96 %

of reviewers recommend DIY Direct

4.8

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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DIY Direct 5 star review on 14th May 2025

Anonymous

Anonymous // 01/01/2019

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“Turned up early so was pleased and kept me informed by email.”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Excellent easy service. Website is easy to navigate very easy transaction.”

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Posted 1 year ago

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Posted 1 year ago

“Ideal product, nightmare getting it delivered as it had to be signed for but this wasn't mentioned when I placed the order so I didn't actually receive it for about a week after it was expected.”

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Posted 1 year ago

Thank you for taking the time to leave us a positive review, we really appreciate it.

Posted 1 year ago

“On time and just what I needed”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Very impressed with prompt and speedy delivery of my order. Product as expected and described.”

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Posted 1 year ago

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Posted 1 year ago

“Small part, but vital. As usual b&q didnt have it. Ordered on line, arrived on time. All back to normal.”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“Perfect, it works in winter. We did it last winter. Now it is still warm. Thankyou.”

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Posted 1 year ago

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Posted 1 year ago

“Good quality Quick delivery”

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Posted 1 year ago

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Posted 1 year ago

“Item well packaged and delivered very quickly. perfect fit to replace old vents.”

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Posted 1 year ago

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Posted 1 year ago

“They are sturdy, with a good spring within them. I mistakenly assumed the plate you attach to the cupboard carcass would fit in the same place as the old plastic one I'd removed. But I hadn't noticed the hinges are longer than the ones I'd removed. So measured up, drilled some fresh holes further into the carcass, and they work well, softly closing the door”

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Posted 1 year ago

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Posted 1 year ago

“Good weight and thick galv coating”

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Posted 1 year ago

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Posted 1 year ago

“Superb service - arrived next day, exactly as ordered.....(and this IS written by a customer....!)”

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Posted 1 year ago

Thank you for taking the time to leave us a great review, we really appreciate it.

Posted 1 year ago

“V hapoy with my product”

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Posted 1 year ago

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Posted 1 year ago

“Very efficient service. Exceptionally good value”

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Posted 1 year ago

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Posted 1 year ago

“Excellent service. Next day delivery. Beautifully packed as ever”

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Posted 1 year ago

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Posted 1 year ago

“Item was satisfactory”

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Posted 1 year ago

Thank you for taking the time to leave us a 5 star review, we really appreciate it.

Posted 1 year ago

“I ordered wooden curtain rings for my pole. It was easy to use the website. They arrived within the scheduled time. Very happy!”

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Posted 1 year ago

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Posted 1 year ago

“Excellent service - highly recommend”

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Posted 1 year ago

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Posted 1 year ago

“Nothing to review. I ordered, I did NOT get what I ordered. I did not get anything at all. ************** Has now been resolved. I have received my order. Delay was caused by delivery company. Customer service person was proactive in handling the situation. Thank you”

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Posted 1 year ago

Thank you for taking the time to update your review to 5 stars, we really appreciate it.

Posted 1 year ago

“Item was as described, with a prompt delivery”

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Posted 1 year ago

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Posted 1 year ago

DIY Direct is rated 4.8 based on 1,397 reviews