Direct Water Tanks Reviews

Name: Direct Water Tanks
Address: Direct Water Tanks, Randall Park Way, Retford, Direct Water Tanks, Randall Park Way, Retford, Nottinghamshire
Rating: 4.75

4.8 Rating 994 Reviews

95 %

of reviewers recommend Direct Water Tanks

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Direct Water Tanks 5 star review on 3rd June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service good quality product”

Helpful Report

Posted 2 years ago

Hi Raymond, thank you for your order and for your feedback. We aim for great service and great products, so it is brilliant to hear about your experience with us. We look forward to hearing from you again soon.

Posted 2 years ago

“Very quick delivery and a great price.”

Helpful Report

Posted 2 years ago

Hi Keir, thank you for your order and for your feedback. We always aim for great value, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Product as described; easy to order, quick delivery”

Helpful Report

Posted 2 years ago

Hi Sophia, thank you for your order and for your feedback. We always try to make shopping with us as easy as possible, as we know shopping online can sometimes be a hassle. We look forward to hearing from you again soon.

Posted 2 years ago

“Very efficient service, good quality product and a very quick delivery.many thanks”

Helpful Report

Posted 2 years ago

Hi Patrick, thank you for your order and for your feedback. We always aim for great service and great products, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Tanks were delivered to the wrong address! Despite putting please call before attempting delivery on the order notes, no contact was made, very poor!”

Helpful Report

Posted 2 years ago

Hi Robin, thank you for your order and for your feedback. Please accept our apologies for the lack of contact between our courier and yourself. Unfortunately, we can request a call to be made prior to delivery, however, whether one is made is entirely up to the discretion of the driver on the day. We did pass your request to the courier, and tracking information was forwarded to your email address alongside your order confirmation. Looking from the tracking and order confirmation, I can see that the tanks were delivered to the address given on the order. However, we are pleased to hear that your order has arrived within the estimated delivery time frame and that the items have arrived in good condition. We look forward to hearing from you again in the future.

Posted 2 years ago

“Great service thankd”

Helpful Report

Posted 2 years ago

Hi Dean, thank you for your order and for your feedback. We always aim for great service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Very good service - they supply tanks direct - arrived as described thank you”

Helpful Report

Posted 2 years ago

Hi Matthew, thank you for your order and for your feedback. We look forward to hearing from you again soon.

Posted 2 years ago

“Great service, thanks”

Helpful Report

Posted 2 years ago

Hi Dean, thank you for your order and for your feedback. We always aim for great service, so it is great to hear your thoughts. We look forward to hearing from you again in the future.

Posted 2 years ago

“Fast delivery. Product as described.”

Helpful Report

Posted 2 years ago

Hi Jason, thank you for your order and for your feedback. We always aim for great products, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Excellent service, item as described, perfect.”

Helpful Report

Posted 2 years ago

Hi David, thank you for your order and for your feedback. We always aim for excellent service and great products, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Ordered online. Speedy delivery.”

Helpful Report

Posted 2 years ago

Hi Fiona, thank you for your order and for your feedback. We always aim for great service, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“purchased a 1000lt IBC waited a week with no delivery to be told they don't have the one i ordered in stock. now waiting for a replacement.”

Helpful Report

Posted 2 years ago

Hi Jason, please accept our apology for the delay in receiving your order. Our order processing team were notified by our IBC launderers that they had made an error on their stock count and unfortunately this particular type was not available. However, our colleague Matt contacted you as soon as we were made aware. This is not the level of service that we hold ourselves to and are using this feedback to improve our service going forwards. Thank you for the three-star review in light of this error. We hope to hear from you again in the future, and look forward to an opportunity to make this up to you.

Posted 2 years ago

“Easy order process. Delivery arrangements were good and the product is high quality as described. Excellent experience. We will use them again.”

Helpful Report

Posted 2 years ago

Hi Michael, thanks for your order and for your feedback. We always aim for great service and great products, so it is great to hear about your experience! We look forward to hearing from you again in the future.

Posted 2 years ago

“The best team”

Helpful Report

Posted 2 years ago

Hi Daniel, thank you for your feedback and for your order. We always aim for great service, so it is great to hear your compliments! We look forward to hearing from you again soon.

Posted 2 years ago

“Fast efficient service”

Helpful Report

Posted 2 years ago

Hi Bryan, thank you for your order and for your feedback. We always aim for efficient service, so it is great to hear your thoughts.

Posted 2 years ago

“I have received the hozelock caps and the brass tap caps and they are very good quality. If you're in doubt then don't be I think they are very good.”

Helpful Report

Posted 2 years ago

Hi Paul, thank you for your order and for your feedback. We always aim for great products, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Speedy delivery and part as described would use again”

Helpful Report

Posted 2 years ago

Hi Susan, thank you for your order and for your feedback. We always aim for great service, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Great product great price delivered on time”

Helpful Report

Posted 2 years ago

Hi Thomas, thank you for your order and for your feedback. We always aim for great products at great prices, so it's brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Excellent service, quality product”

Helpful Report

Posted 2 years ago

Hi Stephen, thank you for your order and for your feedback. We always aim for great service and great products, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Arrived in good time and made of robust material which is perfect for a pond filtration unit that I have planned.”

Helpful Report

Posted 2 years ago

Hi John, thank you for your order and for your feedback. These drums are great quality and incredibly versatile. We think you will be very pleased once your unit has been completed. We look forward to hearing from you again in the future.

Posted 2 years ago

Direct Water Tanks is rated 4.8 based on 994 reviews