Direct Water Tanks Reviews

Name: Direct Water Tanks
Address: Direct Water Tanks, Randall Park Way, Retford, Direct Water Tanks, Randall Park Way, Retford, Nottinghamshire
Rating: 4.75

4.8 Rating 994 Reviews

95 %

of reviewers recommend Direct Water Tanks

4.8

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Direct Water Tanks 5 star review on 3rd June 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent fast service”

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Posted 2 years ago

Hi Martin, thank you for your order and for your feedback. We always aim for great service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Quick delivery- good service.”

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Posted 2 years ago

Hi Adrian, thank you for your order and for your feedback. We always aim for great service, so it is excellent to hear about your experience. We look forward to hearing from you again soon.

Posted 2 years ago

“Very good containers, we will be using these on our builds in the future.”

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Posted 2 years ago

Hi Susan, thank you for your order and for your feedback. We're happy to hear your thoughts, as we always aim for great products. We look forward to hearing from you again soon.

Posted 2 years ago

“Still not delivered and company not contactable, now I have to travel for business and not sure what will happen. With such a high delivery charge this is unacceptable.”

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Posted 2 years ago

Hi Birgit, thank you for your order and for your feedback. Apologies that you were not able to reach us. Our opening hours are from 8:30am – 5:00pm, Monday – Friday and you can contact us by telephone on 01777 237933 or by email at info@directwatertanks.co.uk. Looking at your order, it appears that this has been part dispatched from two separate warehouses. You can track these deliveries with DX Freight's consignment numbers L0667893 & L0699920 at https://my.dxdelivery.com/. Our sales manager has looked into the tracking for you and has found that your order should have been completed on the 13th of April. It may be worth checking the delivery premises or with the neighbouring buildings. If you do struggle, please reach out and contact us, and we shall investigate with DX further. We do aim for great service, so we are always happy to help. We look forward to hearing from you again soon. If you do find the consignments, would you be able to amend your review to let us know your thoughts on your new items?

Posted 2 years ago

“Great service”

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Posted 2 years ago

Hi Matthew, thank you for your order and for your feedback. We look forward to hearing from you again soon.

Posted 2 years ago

“good services”

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Posted 2 years ago

Hi Mustafa, thank you for your order and for your feedback. We look forward to hearing from you again soon.

Posted 2 years ago

“Perfect for carrying horses water, very quick delivery”

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Posted 2 years ago

Hi Lorraine, thank you for your order and for your feedback. We aim for great service, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“Speedy postage, good prices, has everything you need”

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Posted 2 years ago

Hi Chris, thank you for your order and for your feedback. We always aim for great products and great prices, so it is brilliant to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“the tanks arrived very quickly and well wrapped thank you”

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Posted 2 years ago

Hi Michael, thank you for your order and for your feedback. We're glad to hear your order was received quickly and in good condition! We look forward to hearing from you again in the future.

Posted 2 years ago

“Great Price and fast delivery, no issues, thank you”

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Posted 2 years ago

Hi Ben, thank you for your order and for your feedback. We're thrilled to hear that your order was flawless! We look forward to hearing from you again soon.

Posted 2 years ago

“Ordered a used ibc ,received in good condition , Delivery driver was very good,polite and helpful!! Will be ordering more tanks in the future as my business grows!!!”

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Posted 2 years ago

Hi Marc, thank you for your order and for your feedback. We're thrilled to hear every part of your order was brilliant. We look forward to hearing from you again soon.

Posted 2 years ago

“I said don' t send a large lorry but you did.”

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Posted 2 years ago

Hi Charles, thank you for your order and for your feedback. We pass on every request to our couriers, but they unfortunately are not always able to fulfil them. Looking at our paperwork, they were informed: "Narrow lane with dog leg and limited turning space. Use a small lorry. Definitely do not use an artic - no room to turn it." We're glad to hear that your order arrived in good condition despite this issue. We hope to hear from you again in the future.

Posted 2 years ago

“Very impressed with the customer service, including resolving issues relating to a future purchase.”

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Posted 2 years ago

Hi Neil, thank you for your order and for your feedback. We always try our best to make things right when accidents happen, so it is excellent to hear your thoughts. We look forward to hearing from you again in the future.

Posted 2 years ago

“Really good quality I highly recommend 👌”

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Posted 2 years ago

Hi Angela, thank you for your order and for your feedback. We always aim for great quality, so it is excellent to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

“I placed an order for something very simple on the 29th March and its not arriving until the 11th. I phoned and emailed to chase up the phone call said it had not been processed properly and that he would do it then and the email saying it had been lost in the system. It seemed a really easy order to me that I wanted before Easter !”

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Posted 2 years ago

Hi Richard, thank you for your order and for your feedback. Please accept our apologies for the initial error in processing your order. We did correct this on the fifth, but unfortunately Royal Mail did not scan this in until Friday. Looking at your tracking details, I can see this is out for delivery today with Royal Mail. We look forward to hearing from you again in the future for an opportunity to make this up to you.

Posted 2 years ago

“Delivered on time and in fantastic condition. Great service.”

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Posted 2 years ago

Hi Lee, thank you for your order and for your feedback. We're thrilled to hear your thoughts, as we always aim for great service. We look forward to hearing from you again in the future.

Posted 2 years ago

“First class product and service”

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Posted 2 years ago

Hi David, thank you for your order and for your feedback. We always aim for great products and great service. We look forward to hearing from you again soon.

Posted 2 years ago

“didnt follow delivery instructions so wasnt put in the correct location on a big site even though 2 contact numbers were given”

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Posted 2 years ago

Hi Duncan, thank you for your order and for your feedback. Please accept our apologies for the delivery service, letting your order down. We pass all requests and contact details onto our couriers, but calling ahead of delivery is down to the DX/DHL/Pallet Network driver on the day and is sadly not a requirement. However, we're glad to hear that your order was still worth three stars and was received in good condition. We look forward to hearing from you again in the future.

Posted 2 years ago

“Great service but i think I ordered the wrong size”

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Posted 2 years ago

Hi Adrian, thank you for your order and for your feedback. We always aim for great service, so it is brilliant to hear your thoughts. If you have ordered an incorrect size, please feel free to give our sales team a call or an email, and they may be able to help source a replacement. Main office number: 01777 237 933 Email: info@directwatertanks.co.uk We look forward to hearing from you again soon.

Posted 2 years ago

“Great choice, quick service”

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Posted 2 years ago

Hi Margaret, thank you for your order and for your feedback. We always aim for great service, so it is great to hear your thoughts. We look forward to hearing from you again soon.

Posted 2 years ago

Direct Water Tanks is rated 4.8 based on 994 reviews