Customer service was fine. However £400+ of panels and 50% were damaged. More than half the replacements were damaged and again damage to those replacements. A meesly £20 for our inconvenience was refunded (well told would be but thats yet to happen!) The product, manufacturing and quality control is absolutely abysmal . Its taken 2 months to complete a project that should have taken 1 week. When there was issues with the latest replacement (that was literally thrown over our back fence) we spotted that alot of the marks were identical, as in a manufacturing issue. When i brought this up it was dismissed. I can say i will never ever order from here again (and if we could have afford it we'd start the project over)