The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.70

4.7 Rating 2,171 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,171 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“See other survey”

Helpful Report

“I must say I was disappointed with the lack of correspondence regarding my order, if I had an email explaining what was going on with my order it would have been more acceptable and I would have understood fully what was going on with my order”

Helpful Report

“Cigars are fine. But delivery came in 3 parts over a period of 10 -14 days or so. Had to send a couple of reminders. Was not expecting that. It would be helpful if this was made clear at the time of order.”

Helpful Report

“Actually the order was incorrect but probably in my favour so not unhappy. I did email to that effect.”

Helpful Report

“Paid for next day delivery but came a day later (forgivable as during lock down, however emailed them & had no reply). Cigar packet seal was broken. Cigars were very dry. Bought Montecristo No2 pack of 3.”

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“Hadtochaseacoupleoforders.Onebecausepaymenthadnotgonethrough,butwasnotcontacted.Also,thisboxdoesnotseemtoallowSpacesBar!!”

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“The Romeo Y Julieta No 3 box of 10 received last week are quite dry. Therefore disappointing!”

Helpful Report

“Long delivery date but can't complain as covit19 dictates deliveries..”

Helpful Report

The Cigar Club is rated 4.7 based on 2,171 reviews