The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,625 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,625 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 17th August 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice I have paid for next day delivery and not received them until one day later”

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“Cigars were fine but need to be clearer with fast track delivery. Paid extra Friday pm and delivery came Tuesday. I missed the cut off point for next day delivery but without reading full terms and conditions this wasn’t apparent. Know for next time good prices”

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“Cigar arrived 2 day too late.”

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“indifferant, good prices but slow to arrive and awkward and unresponsive website,”

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“Long delay in getting my order and no way to chase royal mail or replace the items. However, when the items did turn up they were superb.”

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“Good cigars poor service/ delivery”

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“Nit up to there usual standard , seemed to full apart for some reason some of the cigars”

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“the cigars were barely smokable, too tight”

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“Poor delivery on last order took long, especially when paid for a special delivery!”

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“The price was very good But the delivery by Royal Mail was an unacceptable 10 days!!”

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“Delivery poor”

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“My order took over 2 weeks to arrive so not as advertised on the site. The main issue was lack of communication. If delivery times had been explained I wouldn’t have been quite as frustrated with this company.”

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“Cigars received in great condition, only criticism is that they came a few days later than expected.”

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“Quite good prices but not always clear if the postage is free or not.”

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“Delivery was fast but disappointed with the cigarellos.”

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“stock levels seem sporadically low, impacting on choice - and cost side does not seem as attractive as I remember it once being.”

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“This was my first order with Cigar Club. The order arrived safely and on time. No complain so far.”

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“Ordering process simple and quick with very speedy delivery which is a positive. Sadly some of the Nicaraguan cigars were disappointing for the amount I paid (circa £200). They were strong and bitter and smoked very unevenly. Order ref: 9975236555270817. Just in case you wish to verify. Thanks”

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“Deliveries not so reliable currently; otherwise good value.”

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“Sure, I got what I ordered a week later, but got no order updates, tracking details, nada, just “processing”. Classic pay and pray situation.”

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The Cigar Club is rated 4.7 based on 2,625 reviews