The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,826 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from here numerous times. Normally really good but last 2 orders have been delayed.”

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“Ordered on May 10th, paid £ 10 ror next day delivery, th4y arrived aweekk later.”

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“Unfortunately I actually only received one lot of the cigars!”

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“I Paid For Next Delivery Charge. The Delivery Day was Supposed To Be ( 9Th. December 2022). My Order Was received On 23 December 2022 14 Days After The Date I Paid For it.”

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“Very happy thank you the cigars are a Christmas present so I can't tell you what they're like as I don't smoke, and the book around the world in 80 cigars.”

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“Twice I have paid for next day delivery and not received them until one day later”

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“Cigars were fine but need to be clearer with fast track delivery. Paid extra Friday pm and delivery came Tuesday. I missed the cut off point for next day delivery but without reading full terms and conditions this wasn’t apparent. Know for next time good prices”

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“Cigar arrived 2 day too late.”

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“indifferant, good prices but slow to arrive and awkward and unresponsive website,”

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“Long delay in getting my order and no way to chase royal mail or replace the items. However, when the items did turn up they were superb.”

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“Good cigars poor service/ delivery”

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“Nit up to there usual standard , seemed to full apart for some reason some of the cigars”

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“the cigars were barely smokable, too tight”

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“Poor delivery on last order took long, especially when paid for a special delivery!”

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“The price was very good But the delivery by Royal Mail was an unacceptable 10 days!!”

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“Delivery poor”

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“My order took over 2 weeks to arrive so not as advertised on the site. The main issue was lack of communication. If delivery times had been explained I wouldn’t have been quite as frustrated with this company.”

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“Cigars received in great condition, only criticism is that they came a few days later than expected.”