The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.70

4.7 Rating 2,171 Reviews

93 %

of reviewers recommend The Cigar Club

4.7

Based on 2,171 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

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The Cigar Club 5 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the cigars were barely smokable, too tight”

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“Poor delivery on last order took long, especially when paid for a special delivery!”

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“The price was very good But the delivery by Royal Mail was an unacceptable 10 days!!”

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“Delivery poor”

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“My order took over 2 weeks to arrive so not as advertised on the site. The main issue was lack of communication. If delivery times had been explained I wouldn’t have been quite as frustrated with this company.”

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“Cigars received in great condition, only criticism is that they came a few days later than expected.”

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“Quite good prices but not always clear if the postage is free or not.”

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“Delivery was fast but disappointed with the cigarellos.”

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“stock levels seem sporadically low, impacting on choice - and cost side does not seem as attractive as I remember it once being.”

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“This was my first order with Cigar Club. The order arrived safely and on time. No complain so far.”

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“Ordering process simple and quick with very speedy delivery which is a positive. Sadly some of the Nicaraguan cigars were disappointing for the amount I paid (circa £200). They were strong and bitter and smoked very unevenly. Order ref: 9975236555270817. Just in case you wish to verify. Thanks”

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“Deliveries not so reliable currently; otherwise good value.”

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“Sure, I got what I ordered a week later, but got no order updates, tracking details, nada, just “processing”. Classic pay and pray situation.”

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“Few days delay this order”

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“Cigars arrived in good time, cigars always seem a little stale when ordered online but a week in a humidor helps.”

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“You gave me 1 packet of round Villager in the overall order of pressed villager cigars”

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“Ordered on 8th Feb, not yet received (19th Feb) so can’t comment on the product. I’ve ticked the middle box with regards to service as it may be a postal problem in these strange times we find ourselves in. I’m not certain what “on time” means as no timescale was given.”

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“Cigars delivered late, but arrived just in time the day before Xmas. Customer service wasn't brilliant, as they didn't get back to me with a tracking number when I called to ask for it. All in all tho, things worked out ok. Paid £10 for next day tracked delivery. The company should email client their tracking number soon as they send, so they can see where their package is. This would make the customer feel more secure in their purchases, as they would know where their package is at all times. My Dad was chuffed to bits wi his cigars tho, and I will use the Cigar Club again! Thanks Cigar Club.”

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“Haven’t tried the cigar yet but seems good quality, however I’m disappointed that of the 2 cigars purchased only 1 came in a tube, the other came in a piece of cardboard similar to a McDonald’s apple pie. Not ideal for transporting”

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“Due to norwegian law, not possib.to order any tobacco, sigars etc.from abroad!”

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The Cigar Club is rated 4.7 based on 2,171 reviews