The Cigar Club Reviews

Name: The Cigar Club
Rating: 4.72

4.7 Rating 2,827 Reviews

94 %

of reviewers recommend The Cigar Club

4.7

Based on 2,827 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About The Cigar Club:

Hi, my name is Paul and I’ve been in the cigar trade now for over 25 years (where does the time go?).

The Cigar Club was originally started by my father in the late 1960s, so fine tobacco doesn’t quite run in the family veins but very nearly.

We’ve been sending out cigars around the world since those days of distant memory i.e. before the dawn of the computer age. However, I know that our website offers a unique and pleasurable shopping experience.

I’ve always tried to keep the personal feel to all our transactions and like to think that the personal touch gives the The Cigar Club a unique place in the Cigar World.

Visit Website

Phone:

01923770066

Email:

info@cigar-club.com

Write Your review

Tell us how The Cigar Club made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Cigar Club 5 star review on 13th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent prompt service”

Helpful Report

“Excellent prompt delivery at a good price”

Helpful Report

“Ordered a box of 10 x Montecristo no4. Box arrived with the seal broke.. smoked first, dry and the end un wraps.. ok put them in the humidor for a few days, second one - same.. I emailed the store with photos to request a refund/replacement. No reply. Shame as previous orders have been issue free.”

Helpful Report

“Fast free delivery”

Helpful Report

“Excellent service and products.”

Helpful Report

“Great service. Would defo recommend 👍”

Helpful Report

“Trouble free order on line, arrived the next day, will certainly buy from The Cigar Club in future”

Helpful Report

“Items were delivered to the wrong address and have not had any response since first contacted you last week. £330 out of pocket thanks”

Helpful Report

“Great service as u'sual, from placing my order right through to delivery.”

Helpful Report

“Very professional and friendly staff at the Cigaer Club. They made the whole experience enjoyable, and I really appreciated their excellent service. Keep up the great work”

Helpful Report

“excellent price and service i have used this company several times now and all have been trouble free”

Helpful Report

“Very quick and efficient service and delivery. Chapeau!!”

Helpful Report

“Good price and cigars were in good condition.”

Helpful Report

“I have not yet received my order.”

Helpful Report

“Very pleased with the service and the cigars”

Helpful Report

“Longstanding customer quality always good, looking for something longer now....”

Helpful Report

“Over several years the club has provided good detailed information and to ship my cigars swiftly and in prime condition.”

Helpful Report

“Fast efficient service . Product arrived well packaged and in perfect condition”

Helpful Report

“Stay away fake products sold here”

Helpful Report

“I found The Cigar Club after looking for a reasonable price for a box of H Upmann half corona. They are currently the cheapest retailer in the UK for those cigars. I ordered on a Friday. Cigars turned up on Wednesday (it was a bank holiday) in good condition. I was a little concerned because I didn' get any tracking details for the delivery but the cigars were in good condition and even had a year on them. I'll buy from here again”

Helpful Report

The Cigar Club is rated 4.7 based on 2,827 reviews