Chimney Fire Coffee Reviews

Name: Chimney Fire Coffee
Address: Denbies Wine Estate, London Road, Dorking, Surrey
Rating: 4.94

4.9 Rating 1,012 Reviews

99 %

of reviewers recommend Chimney Fire Coffee

4.9

Based on 1,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chimney Fire Coffee:

Chimney Fire Coffee is a B Corp certified coffee company, committed to importing and roasting great tasting, high quality coffee with a positive impact. Their mission is to return value to coffee growers and producers by creating a fully transparent supply chain, with a direct sourcing model that assures mutually beneficial prices. This helps them commit to long-term, multi-year partnerships, contracting up to three years in advance.

Chimney Fire Coffee imports this high quality green coffee, and roasts it at their home on Denbies Wine Estate. Available individually or as part of a flexible subscription, all their coffees can be purchased online, alongside coffee equipment, accessories, and their popular weekend tours and experiences.
We have long-term relationships directly with our suppliers, use 100% compostable & recyclable packaging across our range & deliver social impact through donations to Re-Cycle, a small charity who refurbish bikes in the UK and send them to rural communities in Africa.

In August 2022 we became a Certified B Corporation™, an international commendation of social and environmental performance. The B Corp™ Community is a nonprofit network transforming the global economy to benefit all people, communities and the planet, using business as a force for good.

Visit Website

Phone:

01483 664154

Email:

hello@chimneyfirecoffee.com

Location:

Denbies Wine Estate,
London Road,
Dorking
Surrey
RH5 6AA

Write Your review

Tell us how Chimney Fire Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chimney Fire Coffee 5 star review on 27th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really quick response to order and delivery. Love the starter packs that give you the option to trial different types and the info they give with it. Oh and the coffee is lush too!”

Helpful Report

Posted 4 years ago

“Been using their subscription service for home delivery for almost a year now. Coffee is always top quality and delicious. Never had any issues!”

Helpful Report

Posted 4 years ago

“Excellent Service, and makes you feel appreciated as a customer. The coffee is wonderful. We were not coffee drinkers before, but now have a regular morning coffee break with a delicious variety of Chimney Fire Coffee”

Helpful Report

Posted 4 years ago

“It’s good coffee but ultimately the product was too expensive for me When compared to their similar services which offer similar quality of product”

Helpful Report

Posted 4 years ago

Hello, thanks for taking the time to leave us a review. We are extremely competitive with our pricing, particularly for the level of quality, and offer a range of coffee at different price points, always with free delivery. It's a shame you haven't found a coffee that suits this time round but if you'd like to try another in the future then our Peru or Brazil might be a good starting point. Cheers CF Team

Posted 4 years ago

“Great service and the coffee is very nice. They always leave a little note in the delivery which is a great personal touch.”

Helpful Report

Posted 4 years ago

“A brand I won't switch - discovering Chimney Fire has been a joy. I value the knowledge they share and the quality of product speaks for itself. The Natural Decaf is the best I've tasted plus the green and ethical credentials shows this is a business to use now, and for the future.”

Helpful Report

Posted 4 years ago

“I've been ordering the monthly Discovery coffees and they've helped keep us same during lockdown with a fantastic supply of freshly-roasted, interesting and responsibly-sourced coffee! It's been great to support a local company and see them grow during this time. Thank you all!”

Helpful Report

Posted 4 years ago

“I am on the 1 monthly subscription and I can only say what a delight its been receiving my coffee beans from Chimney Fire Coffee. The variety you get and the background information is absolutely amazing. I would recommend anyone to give this a try or to switch to this local coffee roaster. Thumbs up from me and keep the beans coming.”

Helpful Report

Posted 4 years ago

“Chimney Fire has absolutely revolutionized my at-home coffee. I do the discovery coffee subscription and have a big bag of pre-ground deliciously roasted coffee delivered to my door. The flavour is excellent and the price is really low for what you get. I actually had to increase the frequency of my deliveries from monthly to fortnightly because I'm drinking more coffee now. Plus they support a great charity...cannot stop singing their praises. Thanks, guys.”

Helpful Report

Posted 4 years ago

“I love Chimney Fire Coffee, I wouldn't go anywhere else for my coffee. The customer service is great too, I had a slight issue with one of my orders and it was resolved within a day. Couldn't recommend enough. Coffee = 10 out of 10. Customer service = 10 out of 10.”

Helpful Report

Posted 4 years ago

“Excellent coffee from a great team.”

Helpful Report

Posted 4 years ago

“Excellent coffee from a company who clearly cares about every stage of the process. From sourcing the beans to the roasting technique, to the packaging and delivery, Chimney Fire are streets ahead of many other coffee sellers, particularly in their ethical approach. Little touches like the personal hand-written note that arrives with every delivery is what sets them apart too. Oh, and the coffee ALWAYS tastes fantastic!”

Helpful Report

Posted 4 years ago

“Excellent coffee at a good price - very good customer service and a local business that I can support!”

Helpful Report

Posted 4 years ago

“We have been very lucky to find such good coffee locally and Chimney Fire's consistency and quality have made them a regular in our house. Very happy to support them and to no longer rely on the London incumbents for a great cup. Would love to see local cafés use them over the typical 'catalogue ash tray' beans you seem to get in Surrey... Keep up the good work!”

Helpful Report

Posted 4 years ago

“Since ordering chimney back in the first lockdown - we have NOT looked back and dread the times when we run out and resort back to supermarket coffee! This coffee beats many coffee shops too! addicted and I tell everyone i know about this coffee! Staff very friendly and quick when i have queries!”

Helpful Report

Posted 4 years ago

“Excellent service and freshly roasted.”

Helpful Report

Posted 4 years ago

“Excellent fresh coffee, delivered quickly.”

Helpful Report

Posted 4 years ago

“Chimney Fire as per normal very friendly and easy to deal with. Great coffee and some little extras. Little notes with every subscription always make you smile. Highly recommend.”

Helpful Report

Posted 4 years ago

“One of the best and most consistent cups I have had... lovely with V60 method”

Helpful Report

Posted 4 years ago

“Lovely lovely coffee. Something to get up for in the morning whatever the weather. Fast delivery too”

Helpful Report

Posted 4 years ago

Chimney Fire Coffee is rated 4.9 based on 1,012 reviews