Chimney Fire Coffee Reviews

Name: Chimney Fire Coffee
Address: Denbies Wine Estate, London Road, Dorking, Surrey
Rating: 4.94

4.9 Rating 1,012 Reviews

99 %

of reviewers recommend Chimney Fire Coffee

4.9

Based on 1,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chimney Fire Coffee:

Chimney Fire Coffee is a B Corp certified coffee company, committed to importing and roasting great tasting, high quality coffee with a positive impact. Their mission is to return value to coffee growers and producers by creating a fully transparent supply chain, with a direct sourcing model that assures mutually beneficial prices. This helps them commit to long-term, multi-year partnerships, contracting up to three years in advance.

Chimney Fire Coffee imports this high quality green coffee, and roasts it at their home on Denbies Wine Estate. Available individually or as part of a flexible subscription, all their coffees can be purchased online, alongside coffee equipment, accessories, and their popular weekend tours and experiences.
We have long-term relationships directly with our suppliers, use 100% compostable & recyclable packaging across our range & deliver social impact through donations to Re-Cycle, a small charity who refurbish bikes in the UK and send them to rural communities in Africa.

In August 2022 we became a Certified B Corporation™, an international commendation of social and environmental performance. The B Corp™ Community is a nonprofit network transforming the global economy to benefit all people, communities and the planet, using business as a force for good.

Visit Website

Phone:

01483 664154

Email:

hello@chimneyfirecoffee.com

Location:

Denbies Wine Estate,
London Road,
Dorking
Surrey
RH5 6AA

Write Your review

Tell us how Chimney Fire Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chimney Fire Coffee 5 star review on 27th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service at a reasonable price and even more important, great coffee!”

Helpful Report

Posted 4 years ago

“Excellent service and wonderful coffee. Many thanks!”

Helpful Report

Posted 4 years ago

“Always great coffee and great service!”

Helpful Report

Posted 4 years ago

“Great coffee for all coffee drinkers; whatever your taste and brewing method. Their decaf beans are also delicious. Great small business making big waves!”

Helpful Report

Posted 4 years ago

“Great Coffee, Great Service, very informative website and highly recommended- you will not be disappointed. This coffee puts a smile on my face and is best part of my day!”

Helpful Report

Posted 4 years ago

“Service was fast, efficient and the coffee was good.”

Helpful Report

Posted 4 years ago

“Fantastic coffee and excellent service”

Helpful Report

Posted 4 years ago

“After looking at loads of firms that sold coffee online ,i decided on Chimney fire ,i got a pack of there Guatemalan first .i usually get Sainsburys Guatemalan Expresso which is great . i noticed with Chimney Fire there beans were lighter in colour.so obviously not as strong a coffee. saying that i did like Chimney Fires take of it .”

Helpful Report

Posted 4 years ago

“Hi, I had booked a coffee tasting for 13th February for 3 people and emailed to see if this would be virtual or we needed to rearrange. We haven’t heard anything yet so are assuming this can be rearranged? It would be great if someone got in touch about the date for this. Thanks”

Helpful Report

Posted 4 years ago

Hello Patsy, I'm sorry to hear you haven't received a response about your coffee experience booking. We aim we respond to every enquiry and are checking our systems to see why we haven't picked up your email. All coffee experiences have been postponed due to COVID. I have dropped you an email with further info on rearranging your coffee experience. Many thanks Dan, CF Team

Posted 4 years ago

“I've been ordering from Chimney Fire for around a year now. Their coffee is consistently brilliant! They always pack and post orders promptly, and one one occasion when my order was delayed (by Royal Mail, not them) they were kind enough to send me a further discount code. Great service :)”

Helpful Report

Posted 4 years ago

“Love the Peru and Ranmore blend for espresso. Very freshly roasted and the customer experience is excellent. Would highly recommend.”

Helpful Report

Posted 4 years ago

“Since day one I’ve received great support and knowledge from Dan and the team. Coffee is unbelievable and website is easy to use and has all the information required . I’ve experimented with most of the coffees now and would recommend......... them all. Thanks team”

Helpful Report

Posted 4 years ago

“The best coffee around - we love it so much we are ordering it to serve at our wedding. Great, speedy service and a great range available.”

Helpful Report

Posted 4 years ago

“Superb coffee and excellent customer service from a team that is extremely passionate and knowledgeable about coffee. Chimney Fire have clearly taken a lot of time to investigate and develop close relationships with their coffee producers to ensure that they support ethical and sustainable practices and are of the highest quality. I find their blogs and coffee factsheets very useful when choosing coffee types and exploring different brewing techniques.”

Helpful Report

Posted 4 years ago

“Beans are screened without defect and evenly roasted. Tasted well with French press! Surprised by the flavour of the Columbia coffee beans👍🏼”

Helpful Report

Posted 4 years ago

“Wonderful coffee - always super freshly roasted (as evident from the way it blooms!) and delivered promptly.”

Helpful Report

Posted 4 years ago

“Quality of the coffee is great, however delivery is always slow.”

Helpful Report

Posted 4 years ago

Hello Hamima, Thanks for taking the time to leave us a review. I'm sorry to hear you have experienced delivery delays with Royal Mail recently. We dispatch coffee daily and work hard to ensure a reliable service. Our 2nd Class delivery service is free but we also offer 1st class and next day options if you'd prefer a quicker delivery. You can find more information about our shipping and delivery here: https://www.chimneyfirecoffee.com/shipping-and-delivery Many thanks, CF Team

Posted 4 years ago

“Fantastic, reliable service. Great range of fantastic products and I love the little touch of a hand written card that comes with each delivery. Makes me feel a little bit special and like my custom really matters.”

Helpful Report

Posted 4 years ago

“Delicious coffee, promptly delivered! Nice to support a local company anyway, but the coffee was really good, and a good price too (for a kilo bag, it's the same £/kg as supermarket coffee, only much better).”

Helpful Report

Posted 4 years ago

“Great company with great coffee! I'm a customer for life for sure.”

Helpful Report

Posted 4 years ago

Chimney Fire Coffee is rated 4.9 based on 1,012 reviews