Chimney Fire Coffee Reviews

Name: Chimney Fire Coffee
Address: Denbies Wine Estate, London Road, Dorking, Surrey
Rating: 4.95

5.0 Rating 1,099 Reviews

99 %

of reviewers recommend Chimney Fire Coffee

5.0

Based on 1,099 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chimney Fire Coffee:

Chimney Fire Coffee is a B Corp certified coffee company, committed to importing and roasting great tasting, high quality coffee with a positive impact. Their mission is to return value to coffee growers and producers by creating a fully transparent supply chain, with a direct sourcing model that assures mutually beneficial prices. This helps them commit to long-term, multi-year partnerships, contracting up to three years in advance.

Chimney Fire Coffee imports this high quality green coffee, and roasts it at their home on Denbies Wine Estate. Available individually or as part of a flexible subscription, all their coffees can be purchased online, alongside coffee equipment, accessories, and their popular weekend tours and experiences.
We have long-term relationships directly with our suppliers, use 100% compostable & recyclable packaging across our range & deliver social impact through donations to Re-Cycle, a small charity who refurbish bikes in the UK and send them to rural communities in Africa.

In August 2022 we became a Certified B Corporation™, an international commendation of social and environmental performance. The B Corp™ Community is a nonprofit network transforming the global economy to benefit all people, communities and the planet, using business as a force for good.

Visit Website

Phone:

01483 664154

Email:

hello@chimneyfirecoffee.com

Location:

Denbies Wine Estate,
London Road,
Dorking
Surrey
RH5 6AA

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Chimney Fire Coffee 5 star review on 27th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a subscription to Chmney Fire for many years, in fact since it started in Kingston. The staff are amazing, the service fabulous (they are always helpful in changing my order which I do regularly), and well the coffee. I love it, my family love it and my friends love it.”

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Posted 2 days ago

“Always kept informed about delivery date and arrival time, great coffee.”

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Posted 3 days ago

“Prompt service and quick delivery. My coffee was well packaged and arrived safely.”

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Posted 3 days ago

“Can't fault their service, product or price”

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Posted 5 days ago

“Here’s a simple, Brighton-style British take: Chimney Fire Coffee – Short Review (Brighton style) Chimney Fire Coffee is just really good, plain and simple. Proper tasty brews, nice and smooth, and you can tell they care about where the beans come from. The bags look smart, delivery’s quick, and the whole thing feels a bit more thoughtful than the usual supermarket stuff. If you want decent coffee without any fuss, they’re a solid choice.”

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Posted 6 days ago

“Coffee is excellent as well as the range of offered. My favourite goto supplier.”

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Posted 6 days ago

“Excellent coffee. Great and friendly service. Subscribe!”

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Posted 1 week ago

“Been a subscriber with Chimney Fire for many years. Excellent coffee and good sevice. Best tasting decaff I've found. Never realised how many different coffee tastes there are until I experienced the variety in their discovery coffees.”

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Posted 1 week ago

“I have had problems nagivating my subscription a few times (probably due to my own tech-unsavvy!). But a phone call always solves a problem, always very friendly, helpful and efficient. Thank you.”

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Posted 1 week ago

“We’ve been a customer of chimney for a few years now - we don’t just love the coffee but also they way they manage communications… recently changing from our beloved Peru coffee was straight forward and they kept us happy by offering us two alternatives (with samples to make sure we selected the best one)”

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Posted 1 week ago

Hi Karen, Thanks so much for your support over the years - and we are so glad you love our coffee and business. Thanks for taking the time to share your experience - and hopefully the Peru will be back in again soon (some point next year)... Best wishes, Team CFC.

Posted 1 week ago

“Always exceptional service, and their knowledge helps me enjoy coffee even more!”

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Posted 1 week ago

Hi David, Thanks so much for taking the time to leave a review! We are so glad you have had a positive experience with us and that you enjoy the coffee! Best wishes, Team CFC.

Posted 1 week ago

“Look forward to trying different coffees. Organic coffee is something I want to change over to.”

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Posted 1 week ago

“Chimney fire, in my opinion, produce the best tasting coffee in the UK. Not only that, they are the nicest bunch you’ll ever meet and nothing is too much trouble. It’s an added bonus that they have an incredible ethos and care for the environment.”

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Posted 1 week ago

Hey Alice - you're the best! Thanks so much for the review and for your support for all this time. We appreciate the kind words. Glad you still love our coffee. All the best, Team CFC

Posted 1 week ago

“Top notch people. Top notch coffee!!”

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Posted 2 weeks ago

“Delicious coffee. Friendly and helpful staff. Would definitely recommend”

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Posted 2 weeks ago

Hi Susan, Really appreciate the kind review - thanks so much. We are very glad you enjoy our coffee and the service we provide! Best wishes, Team CFC.

Posted 2 weeks ago

“Lovely quality coffee from a local roastery, we do enjoy their revival blend!”

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Posted 2 weeks ago

Hi Paul, So glad to hear you enjoy our Revival Blend! Thanks very much for taking the time to leave a review and for the support. Best wishes, Team CFC.

Posted 2 weeks ago

“Coffee taste amazing and after explaining kind of coffee I like the recommendation was spot on. Customer service is also amazing”

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Posted 2 weeks ago

Hi Lauren, Thanks so much for the review! We are so glad you enjoyed our coffee and service. Thanks for the support. Best wishes, Team CFC.

Posted 2 weeks ago

“I do enjoy my monthly discoveries... Good to try different flavours...”

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Posted 2 weeks ago

“Love their coffee and enjoy trying their different monthly discovery coffee. Great website, I like the way it lets you know which coffee is best for different brewing methods. Always a quick efficient service when ordering online and love the personal note included. If we visit their roisterer and shop you can sample the different beans. The staff are always friendly and helpful plus it’s location is fab within a vineyard, brewery and plenty of walks around.”

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Posted 2 weeks ago

Hi Sue, Thank you so much for taking the time to leave a review and for your kind words. So glad to hear you've had a positive experience with us and that you love our coffee! Thanks for the continued support. Best wishes, Team CFC.

Posted 2 weeks ago

“Great coffee, great service! Looking forward to trying more blends.”

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Posted 2 weeks ago

Hi Tristan, thanks a lot for taking the time to leave a review. So glad to hear you like the coffee and the service we provide. Thanks for your support! All the best, Team CFC.

Posted 2 weeks ago

Chimney Fire Coffee is rated 5.0 based on 1,099 reviews