#Team Algeos Reviews

Name: #Team Algeos
Address: Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke, Liverpool
Rating: 4.40

4.4 Rating 231 Reviews

84 %

of reviewers recommend #Team Algeos

4.4

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About #Team Algeos:

We offer a wide range of products across the following four pillars, Consumables & Appliances, Foot Orthotics, Diagnostics, Assessment & Clinical Equipment and Materials & Manufacturing.

Visit Website

Phone:

0151 448 1228

Email:

digital@algeos.com

Location:

Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke
Liverpool
L24 9HB

Write Your review

Tell us how #Team Algeos made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

#Team Algeos 5 star review on 23rd November 2022

Adam S

#Team Algeos 5 star review on 7th November 2022

John R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great soles, my boots look amazing now!!”

Helpful Report

Posted 1 year ago

Dear Daniel-Paul, Thank you so much for your fantastic 5-star review of Algeos! We truly appreciate your kind words and are thrilled to hear that we were able to help you achieve great soles for your boots. It's always a pleasure serving loyal customers like you. We appreciate your continued support and look forward to assisting you with any future footwear needs you may have. Warmest thanks, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“rubber soling sheets are good quality and long lasting.”

Helpful Report

Posted 1 year ago

Dear Lucy, Thank you so much for your fantastic 5-star rating of Algeos! Your support means the world to us, and we truly appreciate your loyalty as a customer. We are thrilled to hear that the rubber soling sheets you purchased are of good quality and have proven to be long-lasting. It's always a pleasure to provide products that exceed your expectations and meet your needs. Thank you and take care! Warm regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“I am very pleased with my purchaes the wheelcharis is very easy to use and keep clean”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you so much for your outstanding 5-star rating of Algeos! We truly appreciate your support and are thrilled to hear that you are delighted with your purchase. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“I don’t remember what I bought…. No idea…. Change how ask for feedback”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you so much for taking the time to share your experience with Algeos. We truly appreciate your feedback and are sorry to hear that you encountered difficulties during your purchase. We apologise for any inconvenience caused by the confusion surrounding your purchase. Our aim is to provide a seamless and enjoyable shopping experience for our valued customers, and we regret that we fell short of your expectations on this occasion. Your comments have highlighted an issue with the clarity of our product descriptions or ordering process, and we would love to hear more from you in order to rectify this. Can you please share some details about your experience so that we can better understand what went wrong? Additionally, we would appreciate any suggestions you have on how we can improve our service. Once again, thank you for bringing this matter to our attention, Susan. We highly value your feedback, as it helps us grow and enhance the experience for all our customers. We look forward to hearing from you soon. Warm regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Parcel came on time reasonable priced 👍”

Helpful Report

Posted 1 year ago

Dear Sheila, Thank you so much for your four-star rating of Algeos! We truly appreciate your support and feedback. We are delighted to hear that your parcel arrived on time and at a reasonable price. We strive to provide excellent service and delivering your order promptly is one of our top priorities. Thank you again for choosing Algeos! Warm regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Very reasonable price for a slant board”

Helpful Report

Posted 1 year ago

Hi Diana, Thank you so much for your 5-star rating of Algeos! We truly appreciate your support and are thrilled to know that you had a great experience with us. Once again, thank you for placing your trust in our team and for highlighting our reasonable pricing. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Gemma Shields Customer Services Team Leader

Posted 1 year ago

“I ordered from algeos for the first time 9th December. I assumed the service would be as fast as other suppliers but it seems my order was lost in the system. Even after I flagged the issue it still took a few days to come with no communication on delivery date or times. I came home to find the large package rolling down my driveway. If I'd have know when it was being delivered I'd have made sure someone was in. Its really put me off ordering again. I had products on the order which I needed.”

Helpful Report

Posted 1 year ago

Hi Emily, Thank you for your review. Please accept our apologies for the issues you had when placing your order and also when the stock was due to be delivered. We have taken your comments on board and will feedback the service you've received to our courier. We've put a small number of improvements in place already and next time can offer you a much better service with text message confirmation relating to your delivery. Please get in touch with us if there's any more that we can do for you. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Order no 000011754 placed 16th December 23 Still not received Pamela wagstaff G82 3PH”

Helpful Report

Posted 1 year ago

Hi Pamela, Thank you for your review. As discussed this afternoon I have sent across an email with details of the delivery. Please respond via email and I will be happy to assist you further as the courier is showing proof of delivery on 19th December. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Good quality products”

Helpful Report

Posted 1 year ago

Hi George, Thank you for your review, we appreciate you taking the time to let us know you're happy with our product range and quality! Many Thanks, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Really delighted with my podiatry workstation. Arrived well packaged and in good time. Thanks, Algeos!”

Helpful Report

Posted 1 year ago

Hi Felicity, Thank you so much for your review, we're grateful that you've been able to take the time to let us know you're happy with your order. If there's anything else you need please get in touch! Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Sent the wrong items and wouldn’t send the replacement till they receive the originals back. Even though it was their mistake. Still waiting on the orthoses to arrive and have a patient waiting for them. Terrible service really.”

Helpful Report

Posted 1 year ago

Hi Sam, Thank you for taking the time to leave us this review. After speaking to you earlier today on the phone, we have arranged the replacement order which has now been despatched. This should be delivered to you tomorrow. We are currently reviewing our internal processes and apologise sincerely for the delay you received when reporting this issue. If we can help any further please get in touch. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Good customer service. Some goods are priced higher than elsewhere, but there is a good selection on offer, so a convenient 'one stop shop' for orthotics/components.”

Helpful Report

Posted 1 year ago

Hi Linda, Thank you for your review! We appreciate you taking the time to let us know you're happy with what we have to offer! Many thanks, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“I am still waiting for my order. Not yet received.”

Helpful Report

Posted 1 year ago

Hi Mary, Please accept our apologies that you are yet to receive the order. We can see from our records the courier was unable to deliver as there was no one available to sign for the parcel and the goods have been returned to sender. We will get in touch via email to resolve this for you urgently. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Does Exactly What It Says On The Tin !”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your review, we appreciate you taking the time to let us know you're happy with our services :) Many thanks, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Very comfortable good value for money”

Helpful Report

Posted 2 years ago

Hi Ann, Thank you so much for your review! We're delighted to hear that this product is suitable for your needs :) If there's anything else we can do please get in touch. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Great makes life much easier”

Helpful Report

Posted 2 years ago

Good Afternoon! Thank you for your review and for taking the time to let us know you're happy with our services :) Many Thanks, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Great company who are always happy to give good advice relating to products”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for your comments, glad to hear you're happy with our service :) Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“rapid dispatch”

Helpful Report

Posted 2 years ago

Hi Colin, Thank you for your review! We're happy to hear you received your order in a timely manner :) Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“First, the size I requested was not in stock but your website did not advise of this. I had to chase up my order more than a week later, told my size wasn't available at the time of purchase, requested a refund and told that would be sorted. About 2 weeks later you sent me a pair of the wrong size. There was no communication regarding this unilateral decision you took. I had to cut the insoles to fit. I need another pair of these but will be getting them elsewhere. I'm not commenting on the product. Your customer care was horrendous.”

Helpful Report

Posted 2 years ago

Hi Eugene, Thank you for taking the time to leave us a review. Firstly, please accept our apologies for the issues you've had, it appears we had an anomaly with our stock levels and this should have been communicated to you when you placed the order. We are looking at putting measures in place internally to improve communication. We are also investigating the reason why you were sent an incorrect size in the first instance. We would like to take the time to rectify this although a small amount of time has passed, we will contact you by email to see if we can resolve this problem. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

#Team Algeos is rated 4.4 based on 231 reviews