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#Team Algeos Reviews

4.4 Rating 225 Reviews
84 %
of reviewers recommend #Team Algeos
Company Reviews Product Reviews
1,424
 Questions Insights Metrics Info
4.4
Based on 225 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read #Team Algeos Reviews

About #Team Algeos:

We offer a wide range of products across the following four pillars, Consumables & Appliances, Foot Orthotics, Diagnostics, Assessment & Clinical Equipment and Materials & Manufacturing.

Visit Website

Phone:

0151 448 1228

Email:

digital@algeos.com

Location:

Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke
Liverpool
L24 9HB

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Billy W
Verified Buyer
“Got nothing wrong with the order and when it arrived, as all was good, but they seriously need to do something about their delivery charges. I was charged over double the amount expected because their system thinks places near Glasgow are n the Highlands. I STILL have not been reimbursed even though I was told I would be due the excess postage. What's going on?”
Helpful Report
(Algeos UK) - Posted 1 month ago
Dear Billy, Thank you for taking the time to share your feedback with us. We’re pleased to hear that the order itself arrived without issues, but we sincerely apologise for any confusion regarding the delivery charges. We understand how frustrating it can be when costs don't align with expectations. Regarding the reimbursement for the excess postage, we are currently looking into this matter to ensure it is resolved as quickly as possible. Your concern is important to us, and we appreciate your patience as we work to address it. If you have any further questions, please don’t hesitate to reach out to our customer support team. Best regards, Gemma Shields Customer Experience Manager.
Posted 1 month ago
Susan
Verified Buyer
“I don’t remember what I bought…. No idea…. Change how ask for feedback”
Helpful Report
Posted 1 year ago
Dear Susan, Thank you so much for taking the time to share your experience with Algeos. We truly appreciate your feedback and are sorry to hear that you encountered difficulties during your purchase. We apologise for any inconvenience caused by the confusion surrounding your purchase. Our aim is to provide a seamless and enjoyable shopping experience for our valued customers, and we regret that we fell short of your expectations on this occasion. Your comments have highlighted an issue with the clarity of our product descriptions or ordering process, and we would love to hear more from you in order to rectify this. Can you please share some details about your experience so that we can better understand what went wrong? Additionally, we would appreciate any suggestions you have on how we can improve our service. Once again, thank you for bringing this matter to our attention, Susan. We highly value your feedback, as it helps us grow and enhance the experience for all our customers. We look forward to hearing from you soon. Warm regards, Gemma Shields Customer Services Team Leader.
Posted 1 year ago
Emily H
Verified Buyer
“I ordered from algeos for the first time 9th December. I assumed the service would be as fast as other suppliers but it seems my order was lost in the system. Even after I flagged the issue it still took a few days to come with no communication on delivery date or times. I came home to find the large package rolling down my driveway. If I'd have know when it was being delivered I'd have made sure someone was in. Its really put me off ordering again. I had products on the order which I needed.”
Helpful Report
Posted 1 year ago
Hi Emily, Thank you for your review. Please accept our apologies for the issues you had when placing your order and also when the stock was due to be delivered. We have taken your comments on board and will feedback the service you've received to our courier. We've put a small number of improvements in place already and next time can offer you a much better service with text message confirmation relating to your delivery. Please get in touch with us if there's any more that we can do for you. Kind Regards, Gemma Shields Customer Services Team Leader.
Posted 1 year ago
Jo C
Verified Buyer
“I bought interpod flex a few years ago from you, they are great. Ordered some interpod soft to use in trainers. I wore them in the house for a test. Completely made of plastic so could be sanitised, packaging intact. Asked to return and was told I couldn't as I had tried them. Total waste of my money and resources. No indication of non-returnable, also hard to think how anyone could know if a product was suitable without trying it in a shoe. Disappointed. I will be cautious of spending any more money with you.”
Helpful Report
Posted 1 year ago
Hi Jo, Thank you for your review, apologies for our delay in responding to you regarding this issue. We are looking at our returns process internally for improvements and will take your comments on board. We believe at the time there may have been miscommunication but we have to be cautious accepting orthotics back that have been worn due to contamination. We are sorry you are unhappy with the service you have received but we are always looking at continuous improvement and will see what amendments we can make with our policies. Kind Regards, Gemma Shields Customer Services Team Leader.
Posted 1 year ago
Jill C
Verified Buyer
“Customer service dreadful. Sent item back 3 weeks ago. Promised 3 times refund and postage refund. Very very disappointed in your service. I always order from you as very good normally. I expect you will ignore this also. Already sent review which you ignored. Staff very pleasant but do not seem to keep to refund agreement. This was all because your technical staff advised incorrect size.”
Helpful Report
Posted 1 year ago
Hello Jill, I'm sorry for the service that you have received. I have spoken to our customer service manager, who has now processed the refund for your order. If there is anything else we can do to help, please do not hesitate to call us anytime on 0151 448 1228, or email us at info@algeos.com Kind regards, John
Posted 1 year ago
Siobhan G
Verified Buyer
“Service has declined in the last couple of years. Orders are accepted but then only half of the order arrives, there is no communication as to when the rest of the order is going to arrive, or even if at all. Not ideal when you are trying to run a business. I am starting to try and source items from elsewhere.”
Helpful Report
Posted 2 years ago
Hi Siobhan, If you are able to send an email to info@algeos.com and address it to myself, I'd be more than happy to discuss any problems you may be having to see what we can do going forward to improve the service you are receiving Kind regards, John
Posted 2 years ago
Chloe B
Verified Buyer
“Needed to order insoles as the NHS only give so many. Was quite surprised at the price, and then delivery was added on. The insoles came with a tip on the bottom, having paid nearly £40 I was rather disappointed. Company policy is for the goods to be returned and inspected before any replacement or refund is given. These were purchased for going on holiday and things are looking rather tight for all this to happen before. A stress I really didn’t need before going away and am really quite disappointed. This was the website I was told by the nhs to go to however I think I will be looking elsewhere next time.”
Helpful Report
Posted 2 years ago
#Team Algeos is rated 4.4 based on 225 reviews
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