#Team Algeos Reviews

Name: #Team Algeos
Address: Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke, Liverpool
Rating: 4.38

4.4 Rating 225 Reviews

84 %

of reviewers recommend #Team Algeos

4.4

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About #Team Algeos:

We offer a wide range of products across the following four pillars, Consumables & Appliances, Foot Orthotics, Diagnostics, Assessment & Clinical Equipment and Materials & Manufacturing.

Visit Website

Phone:

0151 448 1228

Email:

digital@algeos.com

Location:

Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke
Liverpool
L24 9HB

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#Team Algeos 5 star review on 23rd November 2022

Adam S

#Team Algeos 5 star review on 7th November 2022

John R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was prompt and I was pleased with the items i received. would use again.”

Helpful Report

Posted 1 year ago

Dear Elise, Thank you for taking the time to share your positive experience with Algeos. We are delighted to hear that the delivery was prompt and that you were pleased with the items you received. We would be thrilled to assist you again in the future. Should you need anything else, please don't hesitate to reach out. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Prompt delivery & always good service.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you so much for your fantastic 5-star rating of Algeos! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Prompt delivery & always good service is what we strive for, and we are delighted to know that we were able to meet your expectations. Your satisfaction is of the utmost importance to us. Once again, thank you for choosing Algeos. We are grateful for your trust and loyalty. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“We have been asked to write a review, by Algeos. Had that not been the case, we would not have written. This was the first time that we have used Algeos, and sadly their performance was not great. We ordered two separate sizes of dry needles. Sadly, only one type turned up. When we contacted them we were told that the second type was out of stock and thus should not have been available to order. Consequently we chose another type with the representative on the phone. Sadly, this type did not turn up either and when we contacted them, they told us that this second type was also out of stock, and this was despite the representative informing us on the phone that they could deliver this item. Thus, we ordered another type but this did not have enough boxes in stock and so we currently have a credit with this company due to not having been sent the correct number of boxes. Additionally the initial order did not arrive and when we contacted the supplier we were told that the courier could not find us. Thus, had we not chased up the order there would have been no communication from the company to tell us of this situation. The agreed to send the order asap the next day. However this time we received a telephone call from the courier stating that he could not find us. This was despite us sending a photo of our building to the supplier the day before. Our building is the tallest and largest in the street. It has two separate street numbers on the front door and stonework of the building and directly opposite is the name of the street. We could not be more visible or easier to find. When we notified the courier of this situation he was not very happy, and consequently, when a couple of days later he delivered the delayed parcel, instead of knocking on the door and passing us the parcel, he left it on the doorstep which is beside a very busy pavement. Hence across the board from knowing what they have in stock to actually being able to deliver the purchased items, this company did not perform well at all. As stated at the beginning of this review we had no intention of writing a review as we have decided to utilise another company. But having been asked to write a review, we have had to state our experiences. So sometimes it is better not to wish for something and definitely not to request reviews as the outcomes can be much less positive than one might wish for. Thus, the adage "becareful of what you wish for", is very pertinent in this case.”

Helpful Report

Posted 1 year ago

Hi John, Thank you so much for taking the time to provide us with your feedback on your experience with Algeos. We appreciate your honesty and for bringing these issues to our attention. Firstly, we would like to apologise for the inconvenience you faced with your order. We understand how frustrating it can be to not receive the items you ordered correctly. We sincerely apologise for the mix-up and for mistakenly offering options that were out of stock. Additionally, we are sorry for the confusion and lack of communication regarding the delivery of your initial order. It is clear that we failed to meet your expectations in terms of timely delivery and proper customer service. We also understand your disappointment with the courier's handling of the situation. It is definitely not our intention to leave parcels unattended on doorsteps, especially in busy areas. We will address this issue with the courier service to ensure it does not happen again. We regret that your overall experience with us fell short of your expectations. The issues you highlighted are certainly not reflective of the level of service we strive to provide to our customers. We would like to make things right and regain your trust. Could you please let us know how we can improve our service and address these concerns? Your feedback is invaluable to us and we want to ensure that we learn from this experience and take appropriate steps to avoid similar issues in the future. Once again, thank you for sharing your experience with us. We will carefully review your feedback and utilise it to make the necessary improvements. We hope for an opportunity to work with you in the future. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Excellent Saline sprays, good size options for good prices!”

Helpful Report

Posted 1 year ago

Hi Yisroel, Thank you so much for leaving a fantastic 5-star rating for Algeos! We truly appreciate your support and are delighted to hear that you had a positive experience with us. We are glad that you found our saline sprays excellent, and it's great to know that the size options and prices met your expectations. We strive to offer high-quality products at competitive prices, and your feedback reaffirms that we are on the right track. Warm regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Hi John, Thank you so much for your fantastic 5-star rating of Algeos! We are thrilled to hear that you had an excellent experience with our service. Once again, thank you for your support and for choosing Algeos. Warm regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Really happy with my heel lift. It’s made all the difference. In fact I’m going to order some more right now. Thanks so much”

Helpful Report

Posted 1 year ago

Dear Marisa, Thank you so much for your fantastic 5-star rating of Algeos! We greatly appreciate your kind words and are thrilled to hear that you are really happy with your heel lift. It's wonderful to know that it has made such a difference for you! We are delighted to have been able to assist you, and we are even happier to hear that you are planning to order some more. Please don't hesitate to reach out to us if you have any further questions or if there's anything else we can do for you. Thanks again for your support and trust in Algeos! Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Excellent quality and excellent service”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you so much for your glowing 5-star rating of Algeos! We truly appreciate your feedback and support. We pride ourselves in providing excellent quality and excellent service to all our customers, and it’s extremely rewarding to know that we have succeeded in that with you. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“I was advised by the podiatrist to purchase the insoles. I have them in my boots . Very comfortable.”

Helpful Report

Posted 1 year ago

Dear Jennifer, Thank you so much for taking the time to rate Algeos with 5 stars! We truly appreciate your support and are thrilled to hear that you are satisfied with our products. We are glad to know that you found our insoles comfortable for your boots. It's even better to hear that they were recommended by a podiatrist. Quality and comfort are indeed our top priorities, and we are delighted that we were able to meet your expectations. Once again, thank you for choosing Algeos. We are grateful for your trust in our brand! Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Good quality with super fast delivery.”

Helpful Report

Posted 1 year ago

Hi John, Thank you so much for taking the time to give Algeos a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you had a good experience with us. We will make sure to keep up the good work in providing products of good quality along with super fast delivery. Your satisfaction is our top priority, and we are here to assist you anytime you need us. Thank you once again for your support and for choosing Algeos! Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“I cannot praise these enough. Built up of 5 layers which you can reduce to get perfect height for you. Excellent value for money and speedy service”

Helpful Report

Posted 1 year ago

Dear Marilyn, Thank you so much for your 5-star rating of Algeos! We truly appreciate your feedback and support. We are thrilled to hear that you have had such a positive experience with our products. Our aim is to provide excellent value for money and a speedy service, so it's wonderful to know that we have met your expectations. Once again, thank you for your kind words and recommendation. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“The best inner soles I've ever used. They offer total support and maximum comfort.”

Helpful Report

Posted 1 year ago

Dear Julia, Thank you so much for your fantastic 5-star rating of Algeos! We sincerely appreciate your kind words and support. We're thrilled to hear that our inner soles have provided you with the best comfort and support you've ever experienced. At Algeos, our main goal is to ensure customer satisfaction, and it's feedback like yours that keeps us motivated. We're committed to providing you with top-notch products that offer total support and maximum comfort. Warmest regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Item returned as was too large, awaiting refund”

Helpful Report

Posted 1 year ago

Dear Malcolm, Thank you so much for taking the time to share your feedback on Algeos, we appreciate customers like you who share their experiences with us. Your refund has been actioned as requested so this should be with you shortly. If there is anything else we can do to assist you or if you need any further help, please don't hesitate to reach out to us. Our team is always here to ensure your satisfaction and to provide any assistance you may need. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Very pleased with product better than I expected”

Helpful Report

Posted 1 year ago

Dear Anthony, Thank you so much for giving Algeos a 5-star rating! We truly appreciate your feedback and we're thrilled to hear that you are very pleased with our product. It's wonderful to know that it exceeded your expectations. At Algeos, we strive to provide top-notch products and exceptional customer service. Your satisfaction is our utmost priority, and we're glad to have met your needs. Once again, thank you for your kind words and for choosing us. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“It never arrived”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you so much for taking the time to provide us with your feedback regarding your experience with Algeos. We truly appreciate customers like you who share their thoughts and help us improve our services. We understand how frustrating it can be when you're eagerly awaiting a purchase, only to have it delayed or not arrive at all. This is definitely not the level of service we strive to provide, and we are sorry for any inconvenience caused. To better understand the issue, we would greatly appreciate it if you could share some more details with us. Could you kindly provide us with the order number and any other relevant information related to your purchase? This will assist us in investigating the matter and ensuring it doesn't happen again in the future. Once again, we truly value your feedback and the opportunity to improve our services. We want to assure you that we take your concerns very seriously, and we will do everything in our power to rectify the situation promptly. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Great soles, my boots look amazing now!!”

Helpful Report

Posted 1 year ago

Dear Daniel-Paul, Thank you so much for your fantastic 5-star review of Algeos! We truly appreciate your kind words and are thrilled to hear that we were able to help you achieve great soles for your boots. It's always a pleasure serving loyal customers like you. We appreciate your continued support and look forward to assisting you with any future footwear needs you may have. Warmest thanks, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“rubber soling sheets are good quality and long lasting.”

Helpful Report

Posted 1 year ago

Dear Lucy, Thank you so much for your fantastic 5-star rating of Algeos! Your support means the world to us, and we truly appreciate your loyalty as a customer. We are thrilled to hear that the rubber soling sheets you purchased are of good quality and have proven to be long-lasting. It's always a pleasure to provide products that exceed your expectations and meet your needs. Thank you and take care! Warm regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“I am very pleased with my purchaes the wheelcharis is very easy to use and keep clean”

Helpful Report

Posted 1 year ago

Dear Robert, Thank you so much for your outstanding 5-star rating of Algeos! We truly appreciate your support and are thrilled to hear that you are delighted with your purchase. Should you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“I don’t remember what I bought…. No idea…. Change how ask for feedback”

Helpful Report

Posted 1 year ago

Dear Susan, Thank you so much for taking the time to share your experience with Algeos. We truly appreciate your feedback and are sorry to hear that you encountered difficulties during your purchase. We apologise for any inconvenience caused by the confusion surrounding your purchase. Our aim is to provide a seamless and enjoyable shopping experience for our valued customers, and we regret that we fell short of your expectations on this occasion. Your comments have highlighted an issue with the clarity of our product descriptions or ordering process, and we would love to hear more from you in order to rectify this. Can you please share some details about your experience so that we can better understand what went wrong? Additionally, we would appreciate any suggestions you have on how we can improve our service. Once again, thank you for bringing this matter to our attention, Susan. We highly value your feedback, as it helps us grow and enhance the experience for all our customers. We look forward to hearing from you soon. Warm regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Parcel came on time reasonable priced 👍”

Helpful Report

Posted 1 year ago

Dear Sheila, Thank you so much for your four-star rating of Algeos! We truly appreciate your support and feedback. We are delighted to hear that your parcel arrived on time and at a reasonable price. We strive to provide excellent service and delivering your order promptly is one of our top priorities. Thank you again for choosing Algeos! Warm regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Very reasonable price for a slant board”

Helpful Report

Posted 1 year ago

Hi Diana, Thank you so much for your 5-star rating of Algeos! We truly appreciate your support and are thrilled to know that you had a great experience with us. Once again, thank you for placing your trust in our team and for highlighting our reasonable pricing. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Gemma Shields Customer Services Team Leader

Posted 1 year ago

#Team Algeos is rated 4.4 based on 225 reviews