#Team Algeos Reviews

Name: #Team Algeos
Address: Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke, Liverpool
Rating: 4.40

4.4 Rating 231 Reviews

84 %

of reviewers recommend #Team Algeos

4.4

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About #Team Algeos:

We offer a wide range of products across the following four pillars, Consumables & Appliances, Foot Orthotics, Diagnostics, Assessment & Clinical Equipment and Materials & Manufacturing.

Visit Website

Phone:

0151 448 1228

Email:

digital@algeos.com

Location:

Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke
Liverpool
L24 9HB

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#Team Algeos 5 star review on 23rd November 2022

Adam S

#Team Algeos 5 star review on 7th November 2022

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were awful, caused more pain in my feet, not comfortable”

Helpful Report

(Algeos UK) - Posted 9 months ago

Dear Liz, Thank you for your feedback we’re truly sorry to hear about the discomfort you experienced. We appreciate you bringing this to our attention, and we would love the chance to help you find a more suitable option. Please reach out to our customer support team, and we will do our best to assist you in resolving this. Thank you for your understanding. Best regards, Gemma Shields Customer Experience Manager.

Posted 8 months ago

“This is timely, I opened the your parcel yesterday and the 3 degree wedges are missing. If you want to do something about this, here is my order number 000023078, please repeat my order for no charge or at the very least tell me why this was missed from my order even though I was charged ( think it’s actually theft).”

Helpful Report

(Algeos UK) - Posted 10 months ago

Dear Perry, Thank you for reaching out and sharing your concerns. We sincerely apologise for the inconvenience caused by the missing items in your order. We understand your frustration and take such matters very seriously. Our team have reached out to you directly via email to assist you further and ensure a satisfactory resolution. We value your patience and understanding in this matter. Best regards, Gemma Shields Customer Experience Manager.

Posted 9 months ago

“Have you changed your name?”

Helpful Report

(Algeos UK) - Posted 10 months ago

Hi Steve, Thank you for your message and for bringing your query to our attention. To answer your question, we have not changed our name, if you have any further inquiries or need assistance please feel free to reach out to us directly. Best regards, Team Algeos

Posted 9 months ago

“Ref heel wedges. Incorrect depths, not the ones that were ordered! The description on the individual packaging did not even match the contents.”

Helpful Report

(Algeos UK) - Posted 10 months ago

“Still not received full order and have been advised if will take over a month to do this. Why accept payment if you do not have the goods in stock?”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to provide us with your feedback about your experience with Algeos. We greatly appreciate your input and are truly sorry for the issues you encountered regarding your order. We understand your frustration in not receiving your full order and the small delay in fulfilling it. This is not the level of service we aim to provide, and we truly value your feedback in bringing this matter to our attention. We would like to make things right and improve your overall experience with our company. To do so, we kindly request your assistance in providing us with some details regarding how we can resolve this issue and satisfy your needs. Your input will be able to help us enhance our processes and prevent such incidents in the future. We will be in touch via Email to discuss this further. Best regards, Gemma Shields Customer Experience Manager.

Posted 1 year ago

“Ordered an item which after 11 days of waiting and emailing they finally say it's been discontinued. Communication was a appalling, had to write 2 emails and fill out a contact form to get a response.”

Helpful Report

Posted 1 year ago

Hi Amie, Thank you for taking the time to share your feedback about your experience with Algeos. We appreciate your honesty in bringing these issues to our attention. Firstly, we would like to apologise for the delayed notification that the item you ordered had been discontinued. We understand how frustrating and time consuming it must have been to wait and to have to reach out multiple times before receiving a response. This level of communication is far below our usual standard, and we sincerely apologise for any frustration or inconvenience it may have caused you. Your feedback is invaluable to us, as it helps us identify areas where we need to improve. We continually strive to provide excellent customer service and efficient communication but clearly, we fell short in this instance. We would like to assure you that we are taking immediate steps to rectify the issue and to ensure that such incidents are not repeated in the future. My colleague has also reached out via email to you this morning so please keep an eye on your inbox for further information. Many thanks, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Have not arrived”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for taking the time to share your experience with Algeos. We appreciate your feedback and we are sorry to hear that your order has not yet arrived. We always strive to provide the best service possible to our customers, and we apologise for any inconvenience caused. We understand the frustration that comes with delayed deliveries, and we would like to make it right for you. We are chasing our courier regarding the delivery as they are showing proof of delivery on 31/05/24 - as soon as we get any further information from them, we will be in touch via email. Many Thanks, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“We have been asked to write a review, by Algeos. Had that not been the case, we would not have written. This was the first time that we have used Algeos, and sadly their performance was not great. We ordered two separate sizes of dry needles. Sadly, only one type turned up. When we contacted them we were told that the second type was out of stock and thus should not have been available to order. Consequently we chose another type with the representative on the phone. Sadly, this type did not turn up either and when we contacted them, they told us that this second type was also out of stock, and this was despite the representative informing us on the phone that they could deliver this item. Thus, we ordered another type but this did not have enough boxes in stock and so we currently have a credit with this company due to not having been sent the correct number of boxes. Additionally the initial order did not arrive and when we contacted the supplier we were told that the courier could not find us. Thus, had we not chased up the order there would have been no communication from the company to tell us of this situation. The agreed to send the order asap the next day. However this time we received a telephone call from the courier stating that he could not find us. This was despite us sending a photo of our building to the supplier the day before. Our building is the tallest and largest in the street. It has two separate street numbers on the front door and stonework of the building and directly opposite is the name of the street. We could not be more visible or easier to find. When we notified the courier of this situation he was not very happy, and consequently, when a couple of days later he delivered the delayed parcel, instead of knocking on the door and passing us the parcel, he left it on the doorstep which is beside a very busy pavement. Hence across the board from knowing what they have in stock to actually being able to deliver the purchased items, this company did not perform well at all. As stated at the beginning of this review we had no intention of writing a review as we have decided to utilise another company. But having been asked to write a review, we have had to state our experiences. So sometimes it is better not to wish for something and definitely not to request reviews as the outcomes can be much less positive than one might wish for. Thus, the adage "becareful of what you wish for", is very pertinent in this case.”

Helpful Report

Posted 1 year ago

Hi John, Thank you so much for taking the time to provide us with your feedback on your experience with Algeos. We appreciate your honesty and for bringing these issues to our attention. Firstly, we would like to apologise for the inconvenience you faced with your order. We understand how frustrating it can be to not receive the items you ordered correctly. We sincerely apologise for the mix-up and for mistakenly offering options that were out of stock. Additionally, we are sorry for the confusion and lack of communication regarding the delivery of your initial order. It is clear that we failed to meet your expectations in terms of timely delivery and proper customer service. We also understand your disappointment with the courier's handling of the situation. It is definitely not our intention to leave parcels unattended on doorsteps, especially in busy areas. We will address this issue with the courier service to ensure it does not happen again. We regret that your overall experience with us fell short of your expectations. The issues you highlighted are certainly not reflective of the level of service we strive to provide to our customers. We would like to make things right and regain your trust. Could you please let us know how we can improve our service and address these concerns? Your feedback is invaluable to us and we want to ensure that we learn from this experience and take appropriate steps to avoid similar issues in the future. Once again, thank you for sharing your experience with us. We will carefully review your feedback and utilise it to make the necessary improvements. We hope for an opportunity to work with you in the future. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“It never arrived”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you so much for taking the time to provide us with your feedback regarding your experience with Algeos. We truly appreciate customers like you who share their thoughts and help us improve our services. We understand how frustrating it can be when you're eagerly awaiting a purchase, only to have it delayed or not arrive at all. This is definitely not the level of service we strive to provide, and we are sorry for any inconvenience caused. To better understand the issue, we would greatly appreciate it if you could share some more details with us. Could you kindly provide us with the order number and any other relevant information related to your purchase? This will assist us in investigating the matter and ensuring it doesn't happen again in the future. Once again, we truly value your feedback and the opportunity to improve our services. We want to assure you that we take your concerns very seriously, and we will do everything in our power to rectify the situation promptly. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Order no 000011754 placed 16th December 23 Still not received Pamela wagstaff G82 3PH”

Helpful Report

Posted 1 year ago

Hi Pamela, Thank you for your review. As discussed this afternoon I have sent across an email with details of the delivery. Please respond via email and I will be happy to assist you further as the courier is showing proof of delivery on 19th December. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Sent the wrong items and wouldn’t send the replacement till they receive the originals back. Even though it was their mistake. Still waiting on the orthoses to arrive and have a patient waiting for them. Terrible service really.”

Helpful Report

Posted 1 year ago

Hi Sam, Thank you for taking the time to leave us this review. After speaking to you earlier today on the phone, we have arranged the replacement order which has now been despatched. This should be delivered to you tomorrow. We are currently reviewing our internal processes and apologise sincerely for the delay you received when reporting this issue. If we can help any further please get in touch. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“I am still waiting for my order. Not yet received.”

Helpful Report

Posted 1 year ago

Hi Mary, Please accept our apologies that you are yet to receive the order. We can see from our records the courier was unable to deliver as there was no one available to sign for the parcel and the goods have been returned to sender. We will get in touch via email to resolve this for you urgently. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“First, the size I requested was not in stock but your website did not advise of this. I had to chase up my order more than a week later, told my size wasn't available at the time of purchase, requested a refund and told that would be sorted. About 2 weeks later you sent me a pair of the wrong size. There was no communication regarding this unilateral decision you took. I had to cut the insoles to fit. I need another pair of these but will be getting them elsewhere. I'm not commenting on the product. Your customer care was horrendous.”

Helpful Report

Posted 2 years ago

Hi Eugene, Thank you for taking the time to leave us a review. Firstly, please accept our apologies for the issues you've had, it appears we had an anomaly with our stock levels and this should have been communicated to you when you placed the order. We are looking at putting measures in place internally to improve communication. We are also investigating the reason why you were sent an incorrect size in the first instance. We would like to take the time to rectify this although a small amount of time has passed, we will contact you by email to see if we can resolve this problem. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Orthotist gave me a pair of diaped plantar gel socks which worked well. Gave me your website to order more. Help from family - I am nearly 91 -. Unfortunately, inadvertently, clicked size L 9-11. ( later found that we were continually defaulted to a 'Sale' site. Phoned and explained to nice lady" No problem, send them back and ask for correct size" This done CAREFULLY stressing M size. What arrived? Size 4-6 S!! Phoned again this time spoke to a young male who said he couldn't order M size " seems the line has been discontinued!!" Still need size M . IS SIZE M STILL AVAILABLE? Two pairs please! Dr Graeme D Kerr FRCP FRACP”

Helpful Report

Posted 2 years ago

Hi Mr Kerr, Please accept our apologies for the issues you've had with your online order. Unfortunately regarding the original brand you ordered from us, the medium size has been discontinued by the manufacturer. We sent the smaller size in the hope this would be suitable but as discussed we now understand it isn't what you need. We also recognise that you have been in touch today with our Customer Services team to order an alternative product. Hopefully this will be suitable for your needs. We are very sorry you are not happy with the service and mix-up on your order, we have everything in place relating to the returns and once we receive the incorrect stock back, a full refund will be sent to you. If you need any assistance in future please get in touch and our team will be more than happy to help. Many thanks, Gemma Shields Customer Service Team Leader

Posted 2 years ago

“I have written 2 emails regarding the spray I bought from them but still have no reply”

Helpful Report

Posted 2 years ago

Hello Liz, I will look in to this now and someone will be in touch with you via email shortly to resolve this matter if you have any questions in the mean time, please feel free to call us on 0151 448 1228 Kind regards,

Posted 2 years ago

“Hi, no negative comments on the product but not being able to buy individual orthotics, ie a single left or right, means that for me, 50% of the product is wasted and the cost per insole is almost £80 which is ridiculous for a small piece of moulded plastic. Russell Newall”

Helpful Report

Posted 2 years ago

Dear Russell, Thank you so much for taking the time to provide your feedback on your experience with Algeos. We appreciate your honesty and willingness to share your thoughts. Firstly, we apologise for any inconvenience caused regarding the inability to purchase individual orthotics. We understand that this can be frustrating, we acknowledge your concern regarding the cost per insole as well. To improve our services, we would greatly value your input on how we can make things better. Do you have any specific suggestions or preferences in mind? Your insights will assist us in evaluating and addressing the issue. Once again, we sincerely appreciate your feedback and look forward to hearing from you. Should you need any further assistance or have additional comments, please do not hesitate to reach out. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“The insole does not fit I contacted you about it and you asked for pictures I sent pictures but have not heard anything back from you I am very disappointed Bad product Very bad service Unhappy and out of pocket I do still expect a refund please”

Helpful Report

Posted 2 years ago

Hello Abbey, Apologies no one has got back to you yet regarding this matter. I have now spoken to our Customer Service manager, and they will be in touch with you shortly regarding this matter. Kind regards,

Posted 2 years ago

“Haven't received the parcel yet.”

Helpful Report

Posted 2 years ago

Hello Lilian, I'm sorry there has been a delay with your order. One of our customer service team will contact you shortly to get this issue resolved Kind regards, John

Posted 2 years ago

“Not tick as expected so tin or as displayed so it make no difference to the foot pain. Mere waste of money.”

Helpful Report

Posted 2 years ago

Hello, I'm sorry this product was not suitable for you. If you get in touch with our customer service team on 0151 448 1228, we can arrange for this to be collected and a refund processed as soon as possible Kind regards,

Posted 2 years ago

#Team Algeos is rated 4.4 based on 231 reviews