#Team Algeos Reviews

Name: #Team Algeos
Address: Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke, Liverpool
Rating: 4.38

4.4 Rating 225 Reviews

84 %

of reviewers recommend #Team Algeos

4.4

Based on 225 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About #Team Algeos:

We offer a wide range of products across the following four pillars, Consumables & Appliances, Foot Orthotics, Diagnostics, Assessment & Clinical Equipment and Materials & Manufacturing.

Visit Website

Phone:

0151 448 1228

Email:

digital@algeos.com

Location:

Sheridan HouseBridge Industrial EstateSpeke Hall RdSpeke
Liverpool
L24 9HB

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#Team Algeos 5 star review on 23rd November 2022

Adam S

#Team Algeos 5 star review on 7th November 2022

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The insoles were perscribed for me by the Orthotic dept of NHS due to damage to the underside of my heel.The insole has made it more comfortable to walk so I have them in my slippers and shoes”

Helpful Report

(Algeos UK) - Posted 2 months ago

Hi Valma, Thank you for your great 4-star review! Should you have any questions or need assistance in the future, please feel free to reach out. Best regards, Gemma Shields Customer Experience Manager.

Posted 2 months ago

“Got insoles to helpy planter facitious. They have helped I think but by no means fixed the problem. Best ones I have got so far though”

Helpful Report

(Algeos UK) - Posted 2 months ago

Hi Sandy, Thank you for your 4-star review! We're glad to hear that the insoles have provided some help with your condition. If you have any questions or need further support, please feel free to reach out! Best regards, Gemma Shields Customer Experience Manager.

Posted 2 months ago

“Service had been really good”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your kind words and for taking the time to leave a 4-star review! We’re thrilled to hear that you had a positive experience with our service. If there's anything we can do to make your next experience even better, please let us know. Best regards, Gemma Shields Customer Experience Manager.

Posted 4 months ago

“Easy ordering process and quick delivery”

Helpful Report

(Algeos UK) - Posted 7 months ago

Dear John, Thank you so much for your fantastic 4-star rating of Algeos! We greatly appreciate your support and loyalty as our valued customer. We are thrilled to hear that you found the ordering process easy and that our delivery was quick. We always strive to make the experience as smooth as possible for our customers like you. Thank you again for choosing Algeos. Best regards, Gemma Shields Customer Experience Manager.

Posted 7 months ago

“Algeos h good supply of orthotic items, very helpful.”

Helpful Report

(Algeos UK) - Posted 8 months ago

Thank you so much for your generous four-star rating of Algeos! We greatly appreciate your support. If you have any further inquiries or require assistance, please do not hesitate to reach out to us. Best regards, Gemma Shields Customer Experience Manager.

Posted 8 months ago

“Easy to order. Great service. Product exceeded expectations.”

Helpful Report

Posted 9 months ago

Good Afternoon, Thank you so much for your 4-star rating of Algeos! We truly appreciate your support and feedback. We couldn't be happier to hear that your experience with us was remarkable. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Gemma Shields Customer Experience Manager.

Posted 9 months ago

“Really fast delivery and product as expected. Unfortunately I still haven't received my full order yet”

Helpful Report

Posted 11 months ago

Thank you so much for your 4-star rating of Algeos! We really appreciate your feedback. We are glad to hear that you were satisfied with the speed of delivery and that the product met your expectations. However, we apologise for any inconvenience caused by not receiving your full order yet. Rest assured, our team is working diligently to resolve any issues and ensure that you receive the remaining items soon. Best regards, Gemma Shields Customer Services Team Leader.

Posted 11 months ago

“Great items if you can find what you need for their large selection. I treid to get advise form the customer services but no reply so had to pick and they were not really the right ones.”

Helpful Report

Posted 1 year ago

Thank you very much for your kind 4-star rating of Algeos! We appreciate your feedback, we understand that it can be challenging to find exactly what you need sometimes. We value your input and will strive to improve our communication channels to better assist our customers in the future. Best Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Very happy with the 2 armchairs we purchased their a good quality.”

Helpful Report

Posted 1 year ago

Hi Viv, Thank you for your 4-star rating of Algeos! We truly appreciate your feedback and are delighted that you are very happy with the two armchairs you purchased from us. We take great pride in offering high-quality products and it's fantastic to hear that our armchairs meet your expectations. If you ever need any assistance in the future or have any further queries, please don't hesitate to reach out. We value your satisfaction and are here to ensure your experience with us remains exceptional. Thank you again for choosing Algeos! Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Parcel came on time reasonable priced 👍”

Helpful Report

Posted 1 year ago

Dear Sheila, Thank you so much for your four-star rating of Algeos! We truly appreciate your support and feedback. We are delighted to hear that your parcel arrived on time and at a reasonable price. We strive to provide excellent service and delivering your order promptly is one of our top priorities. Thank you again for choosing Algeos! Warm regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Item was exactly as described and am pleased with the product. There was a problem with the delivery of my order ( no fault of Algeos) but my emails were responded to quickly and efficiently, and the order was eventually delivered”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to leave us a review! We understand that there was a minor hiccup with the delivery of your order and we apologise for any inconvenience caused. However, we are glad that our team was able to promptly respond to your emails and ensure that your order eventually reached you. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Good transaction”

Helpful Report

Posted 1 year ago

Dear Robert, We truly appreciate your support and taking the time to share your experience with us. We're glad to hear that you had a good transaction with us. Our team works hard to ensure smooth and efficient processes, and we're happy that it reflected in your experience. Thank you once again for choosing Algeos. We look forward to serving you again in the future! Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“In the past I would have given 5 stars but not this time. I always order the hypoallergenic gloves as they do not cause any skin problems. Unfortunately the medium size was not available so.I.had to order large. The quality is not good and the ends of the fingers split every time. Disappointed”

Helpful Report

Posted 1 year ago

Dear Susan, We sincerely appreciate your feedback and are grateful for your support. We're sorry to hear about your recent experience with our hypoallergenic gloves. We understand that the unavailability of the medium size and the quality issue you encountered with the large size were disappointing. Our apologies for any inconvenience caused. We greatly value your feedback and will use it to improve our product offerings and ensure that situations like this do not occur in the future. We take pride in providing quality products and exceptional customer service, and we apologize for falling short of your expectations this time. Thank you once again for taking the time to share your thoughts with us. Kind Regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“excellent service,”

Helpful Report

Posted 1 year ago

Hi Jill, Thank you so much for your 4-star rating of Algeos! We are thrilled to hear that you had an excellent experience with our service. We sincerely appreciate your loyalty as a customer and your continued support. It is customers like you who motivate us to strive for excellence in everything we do. Once again on behalf of the entire team at Algeos, thank you for your kind words and for being a valued customer. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“All fine apart from the aprons. They arrived inside the box just in a bunch, not wrapped at all, stuck together in pairs which are hard to separate. Also VERY expensive compared with other suppliers - my fault I should have compared before I bought. I trusted Algeos' name, but in future I will check more carefully!”

Helpful Report

Posted 1 year ago

Dear Jill, Thank you so much for taking the time to give us a 4-star rating for Algeos! We truly appreciate your continued loyalty as our customer. We apologise for any inconvenience caused by the packaging of the aprons you received. We understand how frustrating it can be when items aren't well wrapped and are difficult to separate. We assure you that our team is constantly working towards improving our packaging processes to prevent such issues in the future. Regarding the pricing, we apologise if it didn't meet your expectations. We understand the importance of comparing prices and will take your feedback into consideration to ensure we offer competitive prices moving forward. Once again, we appreciate your support and trust in the Algeos name. If there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and always strive to provide an excellent experience for our valued customers like you. Thank you, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Prompt reliable service”

Helpful Report

Posted 2 years ago

Dear Peter, Thank you for taking the time to rate Algeos with four stars! We greatly appreciate your feedback and support. We are thrilled to hear that you found our service prompt and reliable. At Algeos, we strive to provide excellent customer service and ensure that our clients' needs are met efficiently. Your satisfaction is of utmost importance to us, and we are glad that we were able to meet your expectations. Thank you again for choosing Algeos, and we look forward to serving you in the future. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“Very quick and efficient”

Helpful Report

Posted 2 years ago

Hi Carol, Thank you so much for your fantastic 4-star rating of #Team Algeos! We greatly appreciate your support and are thrilled to hear that you found our services very quick and efficient. Your satisfaction is our top priority, and we will continue to strive for excellence in delivering exceptional service. If you need any further assistance or have any more feedback, please don't hesitate to reach out to us. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

“I'm very happy with my recent purchases - these were delivered with the usual helpfulness and efficiency one would expect from the Algeos team. However I am still to receive a refund for some faulty pouches which I purchased (and returned via your courier as requested) and as yet have had no further response to this email: Dear Oyana Just looking back at my records, I do not yet seem to have received the refund after returning the faulty pouches. Kind regards Dawn Sent from my iPhone On 17 Aug 2022, at 16:08, Oyana Chatterton wrote: Dear Dawn, As per our conversation on 2022-08-17, we have processed a return request. We're disappointed this product didn't meet your needs, but certainly understand. The attachment details the goods you have asked to return. Please include a copy of this document with the goods you are returning and feel free to add any additional comments in the section provided that may help in processing the return as quickly as possible. As soon as we receive the returned item, we will issue a refund. Within 7 days. We appreciate your business and hope you will consider us for future purchases. Sincerely, Oyana Chatterton Algeos UK”

Helpful Report

Posted 2 years ago

Hi Dawn, It's great to hear you're happy with your recent purchases, and thank you for the kind words about our team, I'll be sure to pass these on. With regards to the items you returned last year, I have asked our customer service manager Gemma to contact you on Monday to get this issue resolved Kind regards, John

Posted 2 years ago

“The Algeos insole is very adaptable and is ideal for use with Metatarsal pads. Because the insole is fairly thin it can be used with most shoe insoles. Pleased with the service - would have got 5 starts if they had size 9 in stock.”

Helpful Report

Posted 2 years ago

Dear David, Thank you so much for your 4-star rating of #Team Algeos! We truly appreciate your feedback. We apologise for not having size 9 in stock during your visit. Rest assured, we take your feedback seriously and will strive to improve our stock availability to meet all our customers' needs. Thank you once again for your valuable feedback. Best regards, The Algeos Team

Posted 1 year ago

“Ordering is fine. Some prices have rocketed like Slimflex. Not received the order yet: ordered 10 days ago”

Helpful Report

Posted 2 years ago

Dear Elspeth, Thank you so much for taking the time to give Algeos a 4-star rating! We truly appreciate your feedback and continued support as a loyal customer. We are glad to hear that your overall experience with our ordering process was satisfactory. We understand your concern about the prices of some items, such as Slimflex, and we always strive to offer competitive pricing. We apologise for any inconvenience caused by the recent increase in price. Regarding your order, we again apologise for the delay in delivery. We are currently experiencing higher than usual demand, which has resulted in some delays. Please rest assured that we are working diligently to get your order to you as soon as possible. Best regards, Gemma Shields Customer Services Team Leader.

Posted 1 year ago

#Team Algeos is rated 4.4 based on 225 reviews