“simply awful supplied two shades and two sizes of tiles and refused to accept that they made a mistake.
Upon complaining I was basically told too bad you have fitted the tiles. The refusal for for a simple apology is beyond me. never never use this company for anything unless you want to receive the poorest of the poor customer service. TERRIBLE AVOID”
“Excellent service from staff. Order put through and delivered as promised. Needed 32 additional wall tiles to finish the job so head office contact not only managed to get me the tiles which on the website were showing out of stock but due to the urgency these tiles were delivered next afternoon. Thank you Tile Giant.”
“Very happy with the quality of both the bathroom floor and wall tiles. Some tiles were damaged during delivery - Giant Tiles quickly delivered replacement with no fuss”
“I requested several tile samples for which I had to pay £15. I only received 1 tile which was broken. To date after several requests I still haven't received the rest of the samples. If this is their customer service I won't be buying anything else from them.”
“Excellent service. After the original delivery had broken tiles, they were shipped out with in 48 hrs! Very helpful and even an actual human to talk to if you call!”
“Looking for tiles and advice, I found both at Bletchley Tile Giant.
Nick was very helpful and had time to advise and suggest what materials and the best way to go about my project.
PB”
“We ordered online as we did now know our local store did delivery of tiles which is annoying. I found that the delivery cost was quite expensive, however the delivery time was very prompt.
Now my issues are as follows.
Make sure you check your boxes, I found many broken tiles and some boxes didn't even have the right number of tiles within it and so I then had to contact them to send out the replacements.
Not sure who does their quality control but counting to 6 tiles per box shouldn't be and isn't a hard task. Yet many of our boxes only have 5 and a number of boxes had damaged and ruined tiles (not good for the price).
Luckily the replacements were shipped out promptly and in time for the job as you cannot get them from a local store if purchased online.”
“I ordered a sample tile of porcelain brick. It really is gorgeous and I will be purchasing the full amount required when my kitchen is done in 2 months time”
“We were very disappointed by the service.
Went for click and collect service to be told, they weren't available for three more working days.
Wrong tiles dispatched, this was not picked up by the service, instead by our bathroom fitter.
Collection arranged, but the courier wouldn't collect as the tiles weren't packed. So another collection had to be arranged.
Refund arranged, but when processed they refunded 12 tiles not 112. This had to be flagged by myself, even though the refund was processed by head office.
The experience resembles a carry on sketch. I wanted tiles not a comedy sketch.”
“I have to say the service at Tile Giant is excellent. This includes the direct contact with the person at the Norwich branch, the lady I spoke to on the phone who arranged the delivery and the lady who delivered the tiles too. Well done all, sorry I don’t have your names for a personal shout out but all your efforts make a difference and are appreciated.”
English
