The Hot Water Bottle Co. Reviews

Name: The Hot Water Bottle Co.
Address: Unit 1 & 2 Weldon Road, Loughborough, Leicestershire
Rating: 4.63

4.6 Rating 757 Reviews

91 %

of reviewers recommend The Hot Water Bottle Co.

4.6

Based on 757 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier

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Email:

customercare@thehotwaterbottlecompany.com

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The Hot Water Bottle Co. 5 star review on 24th December 2024

Troy G

The Hot Water Bottle Co. 5 star review on 16th November 2017

Francesca N

The Hot Water Bottle Co. 5 star review on 29th January 2017

Tom H

Anonymous

Anonymous // 01/01/2019

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“Lovely furry hot water bottles.”

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Posted 2 years ago

“I haven't received them yet. I hate writing reviews.”

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Posted 2 years ago

Hi Cathy - thank you for your review. We understand writing reviews can be frustrating but it is a good way to get feedback so we can continue to improve our products and services. I have looked at your order and can see that you placed it on the afternoon of the 15th January and that it was despatched from our warehouse the same day on a Royal Mail 48 service which states delivery can take up to 3 working days. It was delivered to you a little later on 19th January. We apologise for this, however in some areas, in particular London, we find Royal Mail takes a little longer! We are sorry for the inconvenience caused on this occassion. THWBCo. x

Posted 2 years ago

“Fabulous product. We bought Hadley the hedgehog for our daughter and she loves it. Really soft and cuddly and gives off just the right amount of heat. Quick delivery too with 2 days.”

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Posted 2 years ago

“A very good quality product at a reasonable price with very prompt delivery.”

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Posted 2 years ago

“Great for around the neck”

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Posted 2 years ago

“Very good, easy to order, came quick, only thing is I expected it to come in packaging like I saw they had in tkmaxx( same brand) it was just in a brown box which isn't the best for a gift”

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Posted 2 years ago

“I'll sum it up this way: The Hot Water Bottle Company emailed me to ask for a review before my order arrived. Here's where it gets interesting. I ordered on December 5, 2023 and was later sent a link for tracking my order. When I tried the link, I got an error stating the data was mismatched. Ok, fine... Emailed support and was told my order hadn't left the warehouse yet - this was 5-7 days AFTER placing the order - unacceptable! Sure, I get it's the holiday season, but a week to process an order? Come on! Fast forward to today and my order has not arrived. The unfortunate part is their site prices U.S. shipments in USD, but doesn't tell customers the order will come from another country. Regardless, I found communication poor, shipment delays too long, and overall transparency to be unclear. Would I order again? I doubt it, but since the order hasn't arrived and they're asking for an order review before arrival, well, I guess that tells you something!”

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Posted 2 years ago

“Lovely product but confusingly the DPD delivery emails consistently referred to a package from Kitking rather than The Hot Water Bottle Company which very nearly led me to refuse delivery in case it was a scam.”

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Posted 2 years ago

“Good selection of products at a reasonable price. The hot water bottle was dispatched within a couple of days, very pleased with service relieved.”

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Posted 2 years ago

“No complaints here & id definitely purchase from them again”

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Posted 2 years ago

“Great product, easy transaction and good delivery.”

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Posted 2 years ago

“Good quality bottles, quick delivery, no problems, would recommend them”

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Posted 2 years ago

“very unhappy i still haven’t received it”

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Posted 2 years ago

“Great service. Fast delivery.”

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Posted 2 years ago

“The water bottles are made from better quality material for sure .”

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Posted 2 years ago

“Bought for Christmas I love them I know my grandchildren will love them to”

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Posted 2 years ago

“Lovely product, perfect Christmas present!”

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Posted 2 years ago

“Great communication, arrived sooner than expected and it's so darn cute I may need to buy more!!”

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Posted 2 years ago

“Prompt service and delivery.”

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Posted 2 years ago

“Incorrect item received and nobody from customer service has responded in a week. Really poor customer service.”

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Posted 2 years ago

The Hot Water Bottle Co. is rated 4.6 based on 757 reviews