The Hot Water Bottle Co. Reviews

Name: The Hot Water Bottle Co.
Address: Unit 1 & 2 Weldon Road, Loughborough, Leicestershire
Rating: 4.66

4.7 Rating 701 Reviews

91 %

of reviewers recommend The Hot Water Bottle Co.

4.7

Based on 701 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Email:

customercare@thehotwaterbottlecompany.com

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The Hot Water Bottle Co. 5 star review on 6th February 2021

Anonymous

The Hot Water Bottle Co. 5 star review on 16th November 2017

Francesca N

The Hot Water Bottle Co. 5 star review on 29th January 2017

Tom H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received them yet. I hate writing reviews.”

Helpful Report

Posted 3 months ago

Hi Cathy - thank you for your review. We understand writing reviews can be frustrating but it is a good way to get feedback so we can continue to improve our products and services. I have looked at your order and can see that you placed it on the afternoon of the 15th January and that it was despatched from our warehouse the same day on a Royal Mail 48 service which states delivery can take up to 3 working days. It was delivered to you a little later on 19th January. We apologise for this, however in some areas, in particular London, we find Royal Mail takes a little longer! We are sorry for the inconvenience caused on this occassion. THWBCo. x

Posted 2 months ago

“I'll sum it up this way: The Hot Water Bottle Company emailed me to ask for a review before my order arrived. Here's where it gets interesting. I ordered on December 5, 2023 and was later sent a link for tracking my order. When I tried the link, I got an error stating the data was mismatched. Ok, fine... Emailed support and was told my order hadn't left the warehouse yet - this was 5-7 days AFTER placing the order - unacceptable! Sure, I get it's the holiday season, but a week to process an order? Come on! Fast forward to today and my order has not arrived. The unfortunate part is their site prices U.S. shipments in USD, but doesn't tell customers the order will come from another country. Regardless, I found communication poor, shipment delays too long, and overall transparency to be unclear. Would I order again? I doubt it, but since the order hasn't arrived and they're asking for an order review before arrival, well, I guess that tells you something!”

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Posted 3 months ago

“very unhappy i still haven’t received it”

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Posted 4 months ago

“Incorrect item received and nobody from customer service has responded in a week. Really poor customer service.”

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Posted 5 months ago

“I received the incorrect item. I've emailed and messaged on Instagram several times and nobody has replied. Really really poor customer service. Onto the ombudsman I go.”

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Posted 5 months ago

Hi Hayley, Thanks for your review. At the time your messages on instagram went into the blocked folder and so did not pull through to our customer service system and your email went into junk which we didn't check so often. The team now checks instagram and the junk folder daily! Once we contacted you we resolved your order, the initial error being down to the product packaging being mislabelled at source. We are very sorry for the inconvenience caused on this occasion, however your review has helped us to improve what we do!

Posted 2 months ago

“Customer service really put me off this company, will not be using again.”

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Posted 2 years ago

“Awful experience - sent the wrong product, do not reply to emails (but bombard you with emails requesting reviews!) and I’m still waiting for a promised refund. Won’t be using again.”

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Posted 2 years ago

“I didn’t see the buy one get one free offer until after I placed the order. I sent a message straight away to request the free hot water bottle. I was advised the package had been sent and could not be amended. That is fair enough but when I requested if it could be sent out separately I was told that wasn’t possible. Seems like a very inflexible attitude towards customers. Very disappointing.”

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Posted 2 years ago

“I'm afraid the product received was not as good as the description”

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Posted 2 years ago

“Hot water bottle fine BUT you forgot to send it until I messaged you”

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Posted 2 years ago

“Still not received item”

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Posted 3 years ago

“Not yet received order.”

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Posted 3 years ago

“I have not received this item as yet ????”

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Posted 3 years ago

“Bought two hot water bottles, one leaks. Poor quality stoppers. Disappointed and unable to use.”

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Posted 4 years ago

“Quickly delivered stopper which didn't fit one of their own bottles. So at face value (-£5) so far a waste of time and money.”

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Posted 5 years ago

“I’m very disappointed with the colour I received! As it is not even close to the photo I chose my purchase from.”

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Posted 5 years ago

“I have not received any information about the delivery since the order was confirmed. Therefore disappointed.”

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Posted 5 years ago

“Ordered a present for my wife's birthday, paid for next day delivery and it came 4 days later. Would not order from here again or recommend ordering from here again. What a joke. Apparently due to a damaged parcel which isn't and shouldn't have been my problem.”

Helpful Report

Posted 6 years ago

“Poor quality bottles. I ordered two hot water bottles with covers. The service was excellent, however, both bottles have faulty, ill-fitting stoppers which leaked considerably. The only thing a hot water bottle has to do is not leak and although one leaky hot water bottle could be described as a misfortune, two leaky hot water bottles looks like carelessness.”

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Posted 6 years ago

“Still hasn't come in the mail”

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Posted 6 years ago

The Hot Water Bottle Co. is rated 4.7 based on 701 reviews