The Hot Water Bottle Co. Reviews

Name: The Hot Water Bottle Co.
Address: Unit 1 & 2 Weldon Road, Loughborough, Leicestershire
Rating: 4.64

4.6 Rating 732 Reviews

91 %

of reviewers recommend The Hot Water Bottle Co.

4.6

Based on 732 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Email:

customercare@thehotwaterbottlecompany.com

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The Hot Water Bottle Co. 5 star review on 24th December 2024

Troy G

The Hot Water Bottle Co. 5 star review on 16th November 2017

Francesca N

The Hot Water Bottle Co. 5 star review on 29th January 2017

Tom H

Anonymous

Anonymous // 01/01/2019

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“Very good, easy to order, came quick, only thing is I expected it to come in packaging like I saw they had in tkmaxx( same brand) it was just in a brown box which isn't the best for a gift”

Helpful Report

Posted 1 year ago

“I'll sum it up this way: The Hot Water Bottle Company emailed me to ask for a review before my order arrived. Here's where it gets interesting. I ordered on December 5, 2023 and was later sent a link for tracking my order. When I tried the link, I got an error stating the data was mismatched. Ok, fine... Emailed support and was told my order hadn't left the warehouse yet - this was 5-7 days AFTER placing the order - unacceptable! Sure, I get it's the holiday season, but a week to process an order? Come on! Fast forward to today and my order has not arrived. The unfortunate part is their site prices U.S. shipments in USD, but doesn't tell customers the order will come from another country. Regardless, I found communication poor, shipment delays too long, and overall transparency to be unclear. Would I order again? I doubt it, but since the order hasn't arrived and they're asking for an order review before arrival, well, I guess that tells you something!”

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Posted 1 year ago

“Lovely product but confusingly the DPD delivery emails consistently referred to a package from Kitking rather than The Hot Water Bottle Company which very nearly led me to refuse delivery in case it was a scam.”

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Posted 1 year ago

“Good selection of products at a reasonable price. The hot water bottle was dispatched within a couple of days, very pleased with service relieved.”

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Posted 1 year ago

“No complaints here & id definitely purchase from them again”

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Posted 1 year ago

“Great product, easy transaction and good delivery.”

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Posted 1 year ago

“Good quality bottles, quick delivery, no problems, would recommend them”

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Posted 1 year ago

“very unhappy i still haven’t received it”

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Posted 1 year ago

“Great service. Fast delivery.”

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Posted 1 year ago

“The water bottles are made from better quality material for sure .”

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Posted 1 year ago

“Bought for Christmas I love them I know my grandchildren will love them to”

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Posted 1 year ago

“Lovely product, perfect Christmas present!”

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Posted 1 year ago

“Great communication, arrived sooner than expected and it's so darn cute I may need to buy more!!”

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Posted 1 year ago

“Prompt service and delivery.”

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Posted 1 year ago

“Incorrect item received and nobody from customer service has responded in a week. Really poor customer service.”

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Posted 2 years ago

“I received the incorrect item. I've emailed and messaged on Instagram several times and nobody has replied. Really really poor customer service. Onto the ombudsman I go.”

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Posted 2 years ago

Hi Hayley, Thanks for your review. At the time your messages on instagram went into the blocked folder and so did not pull through to our customer service system and your email went into junk which we didn't check so often. The team now checks instagram and the junk folder daily! Once we contacted you we resolved your order, the initial error being down to the product packaging being mislabelled at source. We are very sorry for the inconvenience caused on this occasion, however your review has helped us to improve what we do!

Posted 1 year ago

“excellent products, traditional and can't be found in high street shops! Delivered in just 2 days after I placed my order!”

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Posted 2 years ago

“Prompt delivery of excellent quality item - excellent service!”

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Posted 3 years ago

“The capacity is smaller than I’m used to but it still delivers on heat output. My only gripe is that the cover is so slippery! Easy to drop and easy to slide out of the bed between mattress and top sheet. Pretty colour though.”

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Posted 3 years ago

“Good quality product, arrived swiftly, well-packaged. Can't fault them.”

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Posted 3 years ago

The Hot Water Bottle Co. is rated 4.6 based on 732 reviews