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The Hot Water Bottle Co. Reviews

4.7 Rating 701 Reviews

91 %

of reviewers recommend The Hot Water Bottle Co.

Company Reviews

Product Reviews

4.7

Based on 701 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Email:

customercare@thehotwaterbottlecompany.com

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The Hot Water Bottle Co. 5 star review on 16th November 2017

The Hot Water Bottle Co. 5 star review on 29th January 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t see the buy one get one free offer until after I placed the order. I sent a message straight away to request the free hot water bottle. I was advised the package had been sent and could not be amended. That is fair enough but when I requested if it could be sent out separately I was told that wasn’t possible. Seems like a very inflexible attitude towards customers. Very disappointing.”

Posted 2 years ago

“Great bottle and fax fur over and very helpful customer service”

Posted 2 years ago

“Very good quality. Really pleased with my purchases”

Posted 2 years ago

“Great product delivered on time.”

Posted 2 years ago

“I'm afraid the product received was not as good as the description”

Posted 2 years ago

“Excellent products and an excellent service, very happy customer! Would definitely buy from here again.”

Posted 2 years ago

“Great product, great customer service. Will be ordering from this company again.”

Posted 2 years ago

“Can’t give full review as haven’t used it yet however looks good and delighted it has 100% cashmere wool cover have been looking for one like this for ages”

Posted 2 years ago

“Looks good and lovely snuggly cashmere wool cover have yet to try”

Posted 2 years ago

“Very good service l would definitely recommend your company The hot water bottles are gorgeous.”

Posted 2 years ago

“It arrived quickly and well packed. As it is a Christmas present, it has not been used yet.”

Posted 2 years ago

“Cosy hot water bottle arrived on time and was exactly as described. Very happy with it.”

Posted 2 years ago

“HWB is well made with high rubber content and the cover is really soft to the touch.”

Posted 2 years ago

“Lovely hot water bottle , cover okay and amazingly bottle still warm in morning .”

Posted 2 years ago

“prompt delivery, good product. Pity it is made in China .”

Posted 2 years ago

Thank you for your review. I am sorry you are disappointed that your hwb was made in China. Unfortunately the last UK hwb manufacturer closed its doors in 2001 and all production including the machines were sent out to the Far East. This was because the consumer was not prepared to pay a higher price for a product when the minimum wage was established. In order to keep the costs low and maintain a price based on piece work rather than supporting a basic living wage the original UK hwb companies had no choice but to take manufacturing out to the far east. Unfortunately, unless the UK consumer accepts higher prices in order fund the basic living wage hot water bottles will always have to be made outside the UK. I hope this goes some way to explaining why your hot water bottle was made in China.

Posted 2 years ago

“My daughter loves her hot water bottle and I will be buying one for her husband”

Posted 2 years ago

“Very happy with my the whole process of purchasing and speed of delivery of 2 x fluffy bottles.”

Posted 2 years ago

“Easy to use web site and quick delivery. Bottles look good quality.”

Posted 2 years ago

“A well organised site with everything you could ever want (that is a hot water bottle of some sort!). Dispatch was quick, and delivery was unexpectedly quick (though they didn't give any indication of how long it would take in the confirmation emails). Overall, a great experience.”

Posted 2 years ago

“Excellent company with great products at good prices. Bought two Sealy bottles and 2 UK made covers, great quality and value. Dispatched quickly and delivered in 2 days. Recomend”

Posted 2 years ago

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The Hot Water Bottle Co. is rated 4.7 based on 701 reviews