The Hot Water Bottle Co. Reviews

Name: The Hot Water Bottle Co.
Address: Unit 1 & 2 Weldon Road, Loughborough, Leicestershire
Rating: 4.66

4.7 Rating 702 Reviews

91 %

of reviewers recommend The Hot Water Bottle Co.

4.7

Based on 702 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Email:

customercare@thehotwaterbottlecompany.com

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The Hot Water Bottle Co. 5 star review on 6th February 2021

Anonymous

The Hot Water Bottle Co. 5 star review on 16th November 2017

Francesca N

The Hot Water Bottle Co. 5 star review on 29th January 2017

Tom H

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difficult at the moment as still in box as its a gift for late November, assuming it will be lovely!”

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Posted 2 years ago

“It was disappointing that I couldn't buy a 1.7l water bottle without a cover. I ended up buying one in a discounted cover, which is now sitting in my cupboard while the hot water bottle is in my old cover.”

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Posted 2 years ago

I am very sorry that you were disappointed that you were unable to buy a 1.7L bottle without a cover from us. This is not a product we offer on our website. I am sure there are other companies that do offer this choice which you could have bought from, but we choose not to. The Hot Water Bottle Shop Team

Posted 2 years ago

“I bought Dexter the Dog for my granddaughter as part of her Christmas presents. I am sure she will love him as he is so soft and squishy and will be lovely to cuddle up to.”

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Posted 2 years ago

“Thank you amazing service and dealing with my enquiry to swap animal after I placed an order. It’s so cute thank you so much!!”

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Posted 2 years ago

“Fantastic products”

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Posted 2 years ago

“LOOKS AND FEELS LIKE A QUALITY PRODUCT. NOT USED”

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Posted 2 years ago

“Excellent. Supper fast delivery.”

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Posted 2 years ago

“We received the wrong order and actually waited for 6weeks for delivery.”

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Posted 2 years ago

I am very sorry that you received the wrong order. This was an error at the despatch stage on our part where the wrong label was put on the wrong parcel. Unfortunately, this can happen when we are training new starters. We resolved the issue by letting you keep the products sent in error and also sending out the correct items asap. If I can just address the delay in receiving your order: Your order placed on the 25th August contained pre-order products that were due with us in early September and as noted at the time you placed your order the whole order would be sent out at the point these pre-ordered items were received into our warehouse. Unfortunately due to pandemic supply chain issues the products were delayed and ultimately cancelled. We refunded you the pre-order products on the 21st September, as soon as we had word of the cancellation, and goods were despatched from our warehouse on the 22nd September 4 weeks after you placed your order. I appreciate we then mixed up your order and again we apologise for this. The Hot Water Bottle Shop Team

Posted 2 years ago

“Perfect product, very fast delivery thank you.”

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Posted 2 years ago

“Hot water bottle fine BUT you forgot to send it until I messaged you”

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Posted 2 years ago

“In short, hot!! Just what we needed, as the old ones we have gave up on us... will get us through the cooler nights later this year!”

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Posted 2 years ago

“Hot-water bottles with an that extra something - purchased as a birthday gift it was received with hugs and excitement.”

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Posted 2 years ago

“The website was informative & the bottle came really quickly.”

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Posted 2 years ago

“great water bottles. great service.”

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Posted 2 years ago

“I’d been wondering about buying an outdoor heater for a while but environmental concerns had put me off. In a flash of inspiration I realised I needed hot water bottles for all our guests and picked up a load in the sale from the hot water bottle shop. Quirky and fun, practical and up to safety standards – just what we need for cosy outdoor entertaining during Covid.”

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Posted 2 years ago

“Good old fashioned water bottles that we remember from our youth. They are full sized, exactly the same as when you were a child. They work! That simple. If you are looking for a good water bottle then look no further”