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Swytch Bike Reviews

4.2 Rating 1,286 Reviews

87 %

of reviewers recommend Swytch Bike

Company Reviews

Product Reviews

4.2

Based on 1,286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 24th May 2024

Swytch Bike 4 star review on 21st May 2024

Swytch Bike 4 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

684

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great concept. have been a user since the very first version on kickstarter/indiegogo. However over the years, the upgrades are too expensive, making it not worthwhile value for money at all. sorry! If the upgrades were more affordable, then i would do it.”

Posted 3 months ago

“Design and assembly was as advertised but mileage estimates were significantly overrated. I started with the smaller battery and struggled to get the expected range even with keeping the assist levels as low as practically possible, and/or even turning it off while on level grade. I later purchased the larger battery and now use the smaller battery as a backup for longer rides. In addition, the estimated battery level indicator and power management is not very well calibrated and cannot be reliably used to estimate remaining range. For example, you may have 3/5 bars, and think that you have greater than 50% battery remaining, but that rapidly drops to 1 bar (or may even die) as you start to climb a hill, only to go back to 2 or 3 bars when you level out again. This can be frustrating. In addition, when the assist is turned off, the motor adds a noticeable drag, and is similar to riding in a light sand. Aside from these issues, the product works well, and makes riding enjoyable again, even when using the least amount of assist. I just recommend you treat the battery mileage estimates as absolute best case scenarios when on a level grade and when using the least amount of assist. If your ride consists of numerous hills and/or you want to use the most assist, I would cut the estimates in half. I would still recommend the product if you are considering converting your bike (as opposed to a new ebike) to enjoy casual 12mph rides - just expect less than advertised range and plan accordingly. If you are looking for a high performance bike, that is going run 20mph for extended commutes shop elsewhere.”

Posted 3 months ago

“The kit is pretty fair, but the battery duration claims are off and the indicators on the battery are completely unreliable (most users complain about this). The display provided stopped working after a couple of months, but support send me a replacement as soon as possible. These two issues made me question the build quality of the kit, but only time will tell about that. I would also appreciate a larger capacity battery option for the AIR/MAX kit. GO is cheaper and with larger capacity batteries. It makes us AIR/MAX users feel a bit of ripped off to be honest.”

Posted 3 months ago

“I used the kit throughout the entire summer of 2023. I'm quite pleased with the product. The battery provided me with the energy to ride faster with less effort. Generally, I select level 1 on flat surfaces and level 2 when there is wind or a slight incline. For me, levels 3 and beyond are just a waste of energy. At level 1, I can bike 45 miles (70 km), but the range drops to 18 miles (30 km), and when cycling uphill, more energy is required, significantly impacting the rest of your ride. If you plan to ride long distances, you will need two batteries, but it can get expensive. Dealing with customer service during COVID-19 was challenging. Fortunately, someone took charge, and I eventually received the delivery after almost a year. I didn't receive the proper wheel size, but once I installed it and went for a ride, I felt almost no difference. Just contemplating the idea of returning the wheel and getting the correct one was enough to elevate my anxiety to the roof! The product is fairly good, but take the time to shop around. The packaging was sufficient, and the booklet is quite comprehensive. However, their advertising suggests that you can easily switch the kit between bikes. Forget about it. You have to reinstall everything on the other bike—cables, wheel, and adjustments, etc. The max battery is quite heavy, if you insert it in your backpack. One thing I love about the product is that you can remove the battery, lock your bike, and go shopping. It's easy to remove and easy to install.”

Posted 3 months ago

“There is a lot to like about the Swytch kit. It was relatively easy to fit even though I did have to do some filing down of the wheel to get it to fit. When it works it all works great and it certainly encourages me to use my bike more often. The main issues are that because of the hills where I live I don't get anywhere near the maximum distance out of the batters. I should have got the larger one even though none of my journeys are longer that the rated distance for the smaller battery. Also, it is very easy to dislodge the sensor disk that goes around the pedal. Because of the design of the pedal the disk does not fit very well and is easily knocked out of placement meaning that power surges on and off as the pedal is turned or there is no power at all. Having said all that, I have just ordered one of the long distance GoGo battery packs which should help with my distance issue.”

Posted 3 months ago

“Worked in the end, but a long wait to delivery. Pedal sensor fixing to frame does not offer enough flexibility to cater for the frame tube sizes. This is critical as the sensor needs to be exactly and securely fixed to work reliably. Plastic ring of magnets used to trigger the sensor is vulnerable to damage and misalignment.”

Posted 3 months ago

“Easy to fit and professional components, disappointing range (about 15miles). Soon after purchasing a new version brought out with increased range but we are expected to just pay again, no option for a discount to return existing smaller battery set.”

Posted 3 months ago

“It works very well but was tricky to fit as had to file down edges to fit also would be much better if there was a light accessory to go with the bike and the battery lights don't seem to match up with screen accessory”

Posted 4 months ago

“Like so many reviews the battery does not last as advertised. Have a max and get maybe 16 miles if lucky. Need the go + but already spent 700. Bike prices coming way done in the USA. You should do something for all of us have complained”

Posted 4 months ago

“It was easy to install and works well as a pedal assist. I have three complaints: - The battery charge lights are inconsistent and inaccurate. I frequently ride for miles with all five charge lights on, then have it suddenly drop to two in a matter of only about half a mile. It will frequently jump back up to three or four lights after that, then the battery will die with two lights still on. - Battery life is not as long as advertised. Mine only lasts around 7 miles (~10 km), and it was advertised to last 10 miles (~15 km). That's a significant difference. - Why can't I just buy an accessory after my initial order? I realized after installing that a bottle cage battery mount would work better for me than the handlebar mount, but there's no option to just buy a different mount afterwards without going through another full order. There's no reason it has to be that way.”

Posted 4 months ago

“Having had the pro and eco kits, yes they are good, but the fundamental issue is the poor quick release bracket, this is the weak point sadly, as any bumps dislodges the connection sometimes and stop working. The often loss of power for no reason is also frustrating. I have done many commutes to work and i would say 90% no issues, but when it does play it, useless for no reason at all. I have a 26mile round commute and have to carry both batteries as not confident in the pro achieving the trip, caught out a couple of times. I think for future i would buy a dedicated e-bike that has been designed to just work. Novel idea though.”

Posted 4 months ago

“When finally fitted it works well, however due to the crank arm /chain ring configuration, one bike needs the 'pick-up' round the crank set correcting at the beginning of every ride. It can also be knocked out of alignment during a ride. The installation on another bike required the threaded bar (hub) supplied in the front wheel to be filed down from 10mm to 9mm and that is what we were advised to do to make it fit the front drop out. It was rather precise exercise which some people may not want to tackle. Before purchase check your bike for the existing front drop out size, look carefully at fitting instruction and your crank set up to minimise the fitting problems. So a couple of days to resolve our technical hitches - support was available - then we able to cover 30k reasonably before the batteries ran down. Buy a spare if you can to get a good days ride. (i've not found that ability yet)”

Posted 4 months ago

“Delighted with speed of delivery. Just took me a couple of hours to fit to my Brompton. Has made a bit of a difference weight wise but definitely upped my range with the combination. Love it for now but a little concerned seeing battery life. Mine is all good for now….fingers crossed! ;)”

Posted 4 months ago

“Overall this works well and is a good alternative to buying an electric bike. However we didn’t find it easy to set up despite my partner being skilled with bike mechanics. Once the hub is installed it is not simple to interchange back to the original wheel which I prefer for non-hilly journeys/hybrid rides. It also does not come with a tyre/inner tube which is OK as it doesn’t promise this but it surprised me.”

Posted 4 months ago

“The price and general plug and play design of the switch kit made it appealing. It also seems like the MAX was a good choice as far as battery range for my typical commute, which is around 18.5 km one way. The kit is light and when installed with battery pack adds a little more than 2 kilos to my bike's base weight, which is one real problem I have with many dedicated E-bikes. I had a fair amount of trouble with the hub on my particular bike as the fork wouldn't clear and I had to replace the fork, as well as grind the axle on the kit down to fit in the new drop outs. So the kit is not universal, nor is there an engineered solution to every problem, just some DYI instruction. The troubleshooting service was fairly responsive, and Swytch offered to compensate me for the purchase of the new fork. I'm happy with the general function of the kit now that it's working. There's a pedal rotations lag between starting to pedal and the kit's providing boost, but it's fairly fluid and intuitive. I've purchased (but not yet installed) the optional brake sensors, so there's the same second or so lag after stopping pedaling before the boost cuts out. That's somewhat more disconcerting, but understandable in a kit with the sensors it has/doesn't have. A couple of sore points. Range is significantly lower than advertised. I rarely use more than a level 3 boost, and typically stick to 2 (out of 5), but never make it all the way to work on a charge. That is, the battery rated at 30KM doesn't make it to 20KM without crapping out. I'm stuck with bringing my charger to work and back with me to refresh during the day. I also notice that even a few days idleness means the battery pack loses significant charge, which makes me nervous about the longevity of the batteries inside. Second, both the computer and the battery itself have level indicators, which rarely match. The computer will show no battery left (and assist does indeed disappear) while the battery lights are still showing 2 or 3 dots (out of 5). Can't tell if this might be a problem with the computer "protecting" the battery pack from overdrawing. I purchased the throttle, which I regret, as I never use it.”

Posted 4 months ago

“Having decided that this company was the one to use to enable me to transform our folding bicycles we firstly sent pictures and details of the bikes to them. They confirmed that their kits would fit them perfectly as would the seat post adapters. The battery holder does not fit the handlebars nor does the saddle tube adapter, it’s is too small to fit the tube. We upgraded to the led display and control panel but this is also a disappointment for to change down a power setting one has to completely cycle up the settings before it returns to a lower one, this is quite a distraction whilst cycling. On the plus side the motor is quiet and powerful and the battery appears to hold its charge well although we have yet to travel far enough to determine how powerful it really is in normal conditions. I can provide photographs of the above points should the company wish to follow this up but having already sent them photographs of the bikes in the first place I’m not sure they will study them in the detail required now that they have sold two kits that that they confirmed would be suitable.”

Posted 4 months ago

“I was an initial investor in the very first Swytch set and also have a second more modern set with the smaller battery. One is now on a hybrid style bike and the newer one, on one of my Bromptons. Overall I am happy, hence buying two sets. But the drive from the pedals is very unreliable to the point that I have now removed them from both bikes and just use the thumb drive, this actually makes the bikes illegal in the UK which is not ideal. The wait after ordering is ridiculous and the customer communications from Swytch is terrible. However, if you don't mind using the thumb drive and can get hold of a working set they are a joy to use and the battery lasts well.”

Posted 5 months ago

“beau système, autonomie un peu juste!”

Posted 6 months ago

“A great bit of kit if you love your normal bike , was a bit difficult to install on my first bike but my partners was done and working in 20 min, ordering was a bit odd longer u waited the cheaper it was and then on top that price there was some import tax , which wasn’t clear when we ordered it”

Posted 6 months ago

“The power is good but the regular battery is only sufficient for short trips. I would probably need two or more of the bigger batteries for a day's cycling but I have not tested that. The weight of battery and motor on the front wheel create an instability for my less cycling-experienced wife. A quicker-to-operate on/off switch would facilitate conserving battery life on the flat and downhill. A lock on the battery catch would avoid the need to remove it when parked in town. The battery and mount occupy prime handlebar space making it awkward to mount a light, a front pannier and a bell - designing in a mount for a front light would be a boon. Swytch has been a low-cost introduction to the realities of an e-bike allowing us to understand the benefits - speed and power versus the challenges - eg extra weight, centre-of-gravity, range limits. Swytch facilitates 'sweatless' about-town trips, which is ideal when I can't afford to have to shower when I arrive, but the battery has insufficient capacity to help me overcome a long-distance knee problem I experience on long cycles. I appreciate that I could solve this with extra batteries, so this remark is merely to calibrate the Swytch performance in real use.”

Posted 9 months ago

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Swytch Bike is rated 4.2 based on 1,286 reviews