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Swytch Bike Reviews

4.2 Rating 1,286 Reviews

87 %

of reviewers recommend Swytch Bike

Company Reviews

Product Reviews

4.2

Based on 1,286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 4 star review on 24th May 2024

Swytch Bike 4 star review on 21st May 2024

Swytch Bike 4 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

Swytch Bike 5 star review on 17th May 2024

684

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kit is working perfectly except one point : the display device indicates 1 led ON although 3 leds are still ON on the battery . Worse : the motor is not working at all, when the led on the display device is flashing, although 3 leds are still ON on the battery.”

Posted 9 months ago

“Unfortunately the pedal sensor did not fit the bike . Not enough room/ space at the cranks”

Posted 9 months ago

“It works well but I'm in constant fear of a part going wrong because its impossible to get a spare part. Still waiting after 2 months to hear if I can get a spare battery.”

Posted 9 months ago

“i thought it would have been more interchangeable with some easier attachments to the bike, but really impressed by the power the motor gives, dunno if the battery will keep its performance in the long future though. also quite some delays in the delivery, so be patient”

Swytch Bike 3 star review on 27th July 2023

Posted 10 months ago

“I have been struggling with my health. Adding the swytch battery to my bike has meant I can get out a bit more beyond a bus route. After the initial set up, it’s straightforward to use & easy to handle. So far so good 😊”

Posted 10 months ago

“I'm happy about how good is the kit, I ride my bike more often than before, leaving my car parked, and the kit is quite easy to mount, I did it myself. however, there are some cons: 1) I feel more drag as expected, about 20% of my power goes to win the drag when the engine's power is off. Feels awful to ride when the battery is down. 2) The battery range is also lower than expected, with the correct setting and use with level 1. I reach about 9 km with the small kit and 21km with the big one 3) the second kit came with the wrong wheel size, very slow, and disappointing customer care support”

Swytch Bike 3 star review on 14th July 2023

Posted 10 months ago

“Took longer than expected to receive the kit. When it finally arrived it was winter and I wasn't motivated to set the bike up till the weather improved. Waited till spring to get started. Struggled to set up the ring that goes around the peddle crank correctly and online support was slow. Didn't feel like the kit was working for the first few cycles but reattached the peddle ring in a different way and the difference was instantaneous. Like using it now but battery life poor as I waited to set the kit up and only realised at that latter time that the battery should have been charging on and off since received. Better communication would have helped all the issues I experienced.”

Posted 10 months ago

“Incomplete/ with missing parts and wasn’t able to use for weeks almost a month. Still don’t have the part I need to start the motor”

Posted 10 months ago

“Really light motor and battery. Great for the steep hill I have to get home. Pretty easy to install.”

Posted 10 months ago

“This is strange as I already did a review here, referring to my original review on Trustpilot, but I'm not able to see it, so again: 3 Star due to really bad Customer Service (still new, so hope that no hardware problems down the line). Full review at: https://uk.trustpilot.com/reviews/64073063fac635bc34c74260 And also, check the 3, 2, and 1-star reviews (here) as the are very accurate from my experience related to my issue of C. Service.”

Posted 10 months ago

“I like that I am able to convert my regular Brompton into an electric bike. However the pedal sensor is always flaky and prevent the system from functioning well. I wish that configuration is less flaky.”

Posted 11 months ago

“Brompton Kit. The concept is brilliant, and probably a great way to experience electric biking on a larger bike. However, it is flawed with poor quality parts. The motor itself has a significant rolling resistance, I have been in contact with the support team who assure me that this is normal after viewing the video I sent them of the wheel barely freewheeling 2 revolutions (this is after a good running in period). For comparison the Brompton electric motor freewheels the same as a normal wheel. Why worry about the motor resistance, well the battery range is optimistic and with this motor, running out of juice is not something I relish. Their statement of having no drag is misleading! I cycle 6km a day for work, and if I don't charge it every day the battery starts dieing around 10 Km, no where near the 30km range it is supposed to have. This is at moderate speed and level 3 on the assist. My main niggle is the handle bar battery mount, if I dont clean the contacts on a weekly basis, then I get issues with motor sounding like a bag of bolts and loosing power, as it looses one of the drive signals to the motor. To be honest it is a waste on a Brompton as I always use a bag and can easily slip a battery pack into that. The customer service is good, and I have no problems with the company. Would I buy again? No. We have another Brompton to convert, and I have subsequently found other retailers offering conversion kits at a better price. In fact I think we will just order a kit from china and convert it ourselves.”

Posted 1 year ago

“Dont get me wrong. Lovely product however broke within 3 weeks. (after waiting 3 months for it to arrive) Support is what brings it down. Customer service is probably the worst I have ever come across, and the only method of contact is email. To be fair a month of emails and they have identified the issue, a replacement was sent, and it has fixed the issue, but another quirk has occurred. The roads and paths where we live are bad, and in doing so the handlebar bracket twists, stretching the little strap beyond repair. So had to do my own little "patch". Lovely product. But if anything goes wrong, you will be extremely disappointed with the support”

Posted 2 years ago

Thank you for taking the time to share your experience and we are sorry about the situation. However, we are happy to see that you are being looked after by our support team. Feel free to let us know if we can assist at any time! The Swytch Team.

Posted 2 years ago

“I must firstly give the the bad side - when I first ordered my Swytch Bike the delivery time was stated as 10-12 weeks, with ‘customers’ saying that they had received delivery in 10 weeks, which sounded ok. I had to wait 24 weeks, from my order to delivery. The good side is that It is very easy to set it up & works great, really pleased with the whole set up. From Les Hoare”

Posted 3 years ago

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Swytch Bike 3 star review on 7th October 2019

Posted 4 years ago

“Received it in good time but I am missing the charger so have been unable to use it so far. Have written an email but still awaiting reply. Frustrating, and no phone number to call. Will be returning if no reply.”

Posted 5 years ago

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Swytch Bike is rated 4.2 based on 1,286 reviews