Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my swytch bike. I am a 56 year old non 'bikey' grandmother and I must admit I was a tad daunted when starting my conversion - however I followed the instructions and got the conversion done (it did take me a couple of hours). I was however blown away when I did my first test ride and found that it did actually work. I have used my bike about 10 times - the longest trip being a return 14 mile trip to visit a friend on a train strike day. It is great. I probably should also read the manual as I'm not sure what I should be doing re gears and powered assistance however I seem to be getting by ok. I generally have the lowest power level until I have a hill and then increase assistance. My bike is quite old so I have felt ok leaving it at a train station as it doesn't look like an electric bike. I do carry my battery with me when I leave it.”

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Posted 2 years ago

“The Swytch has made me happy in so many ways. I am older, my strength and stamina have waned a little which had affected how much or low long I would bike. The Swytch has enabled me to go on longer rides with ease. I can choose when to turn it on, usually those tough hilly spots, so that I still get the exercise I need. It was easy to put together and the packaging was secure. It was missing a few components, but I contacted the company and they responded immediately without any hassle. The price was very reasonable, much less than a standard electric bike. I also like that it doesn't look any different from a regular bike. I am very pleased with my Swytch and recommend it and the company highly.”

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Posted 2 years ago

“It the easiest way to get peddle assist with a minimal increase in overall weight.”

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Posted 2 years ago

“I don’t know why, I just can’t seem to get a good range with the standard battery. I commute to work which is y 5miles to and from. On my way home, the battery is usually dead. I only use it to pedal on flats and uphills. It also doesn’t matter what setting I put it on, it always seems to run out like it’s on a timer. The speed is great, I just wish it went just a tiny, tiny bit faster. It’s quiet and has extreme acceleration. It makes the biking experience enjoying, especially when I’m using it for a stroll or to exercise. It will take a few months to deliver. With that said, if you are on the edge rather or not you want to have the bigger battery or more accessories, get them. The larger battery will make a big difference and I regret not getting the throttle. Wheel is easy to install but does add quite the weight depending on the size. KEEP the tires inflated, it will improve the battery.”

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Posted 2 years ago

“Although I had to wait some time for delivery I was advised of the arrival date which was spot on . It was relatively easy to assemble and I am now enjoying getting out and about without having to rely on anybody else . It has made a tremendous difference to my mental and physical health . Thank you Swytch .”

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Posted 2 years ago

“An effective, cost-conscious way to make a manual bike electric. At 73 and 70 respectively, I and my wife will be able to really traverse the many hills in our beautiful Minnesota town. We also had need of customer support and were very happy with the company's service.”

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Posted 2 years ago

“The swytch is great, made my commute so easy. Had a little trouble finding a tyre to fit. But has been great since I bought new ones.”

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Posted 2 years ago

“Use the kit on my gravel bike for communting and its perfect to keep you fit but takes tge edge off hills and i dont get to work sweating. Goid value vs a full e bike”

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Posted 2 years ago

“Brilliant! Gave my partner a whole new ENJOYABLE cycling experience”

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Posted 2 years ago

“Friendly and attentive. Solid product. Had to wait much longer than the 6 months but support desk responded quickly.”

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Posted 2 years ago

“Took two hours to convert and has put a big smile on my face. Quality equipment and easy to fit. What more do need to enjoy cycling?”

Swytch Bike 5 star review on 22nd June 2023

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Posted 2 years ago

“I have two Bulls Ebikes with Bosch systems for the wife and I to tour around together, but I still like the freedom and feel of my road bike experience. Now that I am 69 it has been the perfect reuse of my trusty 2013 Trek 1.2 bike with a quick release fork and conventional crank and internal bearings. It was an easy install per the good, provided instructions and with great customer service here in the US for a few technical questions and ordering an extra battery. Responses were always within one day given the time difference. I think it’s the best Ebike conversion around and a great value to add to a decent framerset. I think it basically performs about as good as a $4,000 Scott Addict with a Mahle X35 250w rear hub motor. With some good peddling effort and good gears, the lowest assist level helps get me up my 1000’ climbs with great battery range with no-power descents, and it still feels like my same bike with no noticeable motor resistance. Maybe I would like a fully integrated electric assist road bike someday, but for now it is all I need to keep on riding. I have a few other bikes, and friend’s bikes to Swytch. Thanks”

Swytch Bike 5 star review on 7th June 2023

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Posted 2 years ago

“Kit was good. Fairly easy to fit to my Trek comfort bike once two minor problems were resolved. One problem was the cadence sensor was impossible to mount on my Trek's strong frame. I had to use my modelling skills to make a substitute mounting bracket. Another issue was that the motor wheel supplied had a metric spindle while my US bought Trek appeared to have an English units fork slot. Easily solved with a flat file in minutes. Extremely pleased with the performance of the motor and battery. I live half way up a steep hill so the upgrade makes my cycling so much easier.”

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Posted 2 years ago

“Swytch have looked after me extremely well as a customer almost from day 1 (ordered September 2022) - I say almost because initially I had some issues with payment (card not being accepted) that was quite frustrating and it took them a while to respond because it was in the middle of their new product launch. A simple live chat would have sorted it but they were unavailable. A day later I was able to get support by email - fortunately they were able to honor the original discount price even though it had since sold out due to high demand, hence the frustration at my original payment not going through. But all was forgiven as I got the 60% discount the next day, which was available for delivery in January. Eventually the kit was delivered in February after many order updates which were relatively helpful and explained the short delay. But of course all I really wanted was to get notified when it would arrive! Eventually I did and recieved a UPS tracking number and the kit arrived shortly afterwards. I have absolutely no complaints about the product itself, it has worked as expected right from the start - fitting was simple, using it on a daily basis now feels like second nature and the small size and portability of the new battery is unlike any other eBike I've seen and very handy. The power is just the same as most other eBikes I've used which is impressive because of how small the battery is Definitely would recommend to others looking for a good affordable eBike option, and I regularly do!”

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Posted 2 years ago

“I would like to give different aspects of the Swytch wheel different stars. Overall it gets a 5 star with me. The wait time of getting the wheel is a 3 star because it took almost a year to get it. However, it's a start up company so I understand there are issues. They did a pretty good job communicating the set backs and wait time. 4.5 stars for their customer service. I had to communicate with them several times at the time of purchase and after receiving my wheel. My first communications were extremely fast. It was really impressive. The latest communications were a little slower but for a start up that had just sent out a huge batch of product, they did a pretty good job and took care of my issue accurately and to my satisfaction. The price, I would give 4 stars for the current price but 6 stars for what I paid for, since I jumped onboard early, on I got a great price. The wheel itself I would give a 7 star rating. I love this thing. It was fairly easy to install. I had a few issues cause my bike has a few places that are not the size they designed for. I couldn't use the brake sensors but I found they don't really matter. Once I got it all working, it was like a breath of fresh air. My bike is over 11 years old with thousands of miles on it. It just isn't as fast as it used to be. The Swytch wheel has changed everything. I love this thing. I like to commute to work, about 10.5 miles, and the last two miles are up hill. I used to get to work exhausted. Now, I get to work almost ten minutes faster, still feel I got a great work out, and feel great! I don't feel like laying down under my desk all morning. It really has changed my biking commute in ways I didn't think possible. So glad I didn't have to spend a thousand plus dollars to get a new bike. Thank you Swytch team!”

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Posted 2 years ago

“Amazing video call service - I have never had such a fantastic and easy remote support from a company. They sent a video cal link by email which I was able to click on and easily do a video call with them on my phone - the person on the other end was very patient and carefully explained how to solve the problem I had with installation. I was able to put the phone on the side as I tried to follow the instructions, and they guided me through it and a few minutes later I had successfully fitted the wheel with the disc brake, which was the part i was stuck on. They followed up by email a short while after and I was able to confirm that it had been fitted OK So my review of the customer team is excellent, my review of the kit on my bike is top as well. I am the envy of everyone else in my elderly cycling club (it is just for fun not sport any more!) and I think there maybe be a few more orders coming your way!”

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Posted 2 years ago

“One of the best eBike companies I have dealt with. Swytch's support staff are very knowledgeable when it comes to bikes in general, and of course about eBike motors and batteries. I had many questions before buying to convert my antique peugeot bicycle - all were answered quickly and accurately and I proceeded with the order. As I was watching the pennies I chose to wait longer for a lower price, I then promptly forgot about the Swytch unit entirely and 3 months later I had the pleasant surprise of being notified it was to be delivered the next day. Luckily I was in to receive the parcel! So that weekend I fitted the unit, everything was as it should be and it connected to the bike with ease and I have been riding it since. The power is incredible and the quality of the engineering is very high through out. 5 stars all round!”

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Posted 2 years ago

“The instructions on how to fit everything were clear. It works nicely and is discreet. The new battery is lighter and easier to mount/demount.”

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Posted 2 years ago

“I now use my bike for journeys I would normally think "oh not today" and throughly enjoy the freedom and ease it provides. I can go into town and bring back quite heavy things that would otherwise have needed a car. It was fairly easy to fit to the bike (although I did get someone to do it for me!). I have the older version with a 2kg battery that is quite heavy and would love the smaller phone size battery that is now being sold. Other than the weight of carrying around my battery, as I wouldn't leave it on the bike when unattended, then it is perfect. Once you start pedalling it engages and you can use as little or as much battery power as you need.”

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Posted 2 years ago

“I have been pleasantly surprised by the recent improvement in the response time from the Swytch team. So I am posting an updated review - previously I complained that they didn't respond for 2 days or more - but my last two contacts were replied to with good quality responses within 24 hours, helping me to get my kit working again so I can get back on the road quickly.”

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Posted 2 years ago

Swytch Bike is rated 4.1 based on 1,658 reviews