Swytch Bike Reviews

Name: Swytch Bike
Rating: 4.11

4.1 Rating 1,658 Reviews

86 %

of reviewers recommend Swytch Bike

4.1

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Swytch Bike 5 star review on 29th April 2025

Ruedi Kühne, Sevelen, Switzerland

699

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good product, easy to instal and great customer service. My bike is really fun to ride with this additional e-power. It is great for climbing hills without sweating. I have the small battery so it is only for short rides but also very convenient as it is not too heavy.”

Helpful Report

Posted 2 years ago

“Since the Swytch conversion the bike gets used so much more as it makes cycling so much easier and fun.”

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Posted 2 years ago

“Took longer than expected to receive the kit. When it finally arrived it was winter and I wasn't motivated to set the bike up till the weather improved. Waited till spring to get started. Struggled to set up the ring that goes around the peddle crank correctly and online support was slow. Didn't feel like the kit was working for the first few cycles but reattached the peddle ring in a different way and the difference was instantaneous. Like using it now but battery life poor as I waited to set the kit up and only realised at that latter time that the battery should have been charging on and off since received. Better communication would have helped all the issues I experienced.”

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Posted 2 years ago

“Perfect switch kit for commuting with a step through bicycle- I now often overtake road bike users with ease!”

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Posted 2 years ago

“I’m so glad I converted my bike. I don’t need all the power all the time. I just use the lowest setting to get up a steep hill, on my way to work, with heavy panniers. I converted it myself and it was really straightforward. Don’t be scared - it all works really well….”

Helpful Report

Posted 2 years ago

“As my bike is so old, didn't know if it would work but it seems fine so far. Have a lung disease at 76 but wanted to continue pedalling around town so is allowing me to do that on the hillier bits. Still looks rather old and dilapidated but with the formidable front wheel hopefully disguised by deliberately decrepit look of rest of bike! (Expensive e-bike stolen after 6 months from inside locked facility + tethered by big lock to wall so very wary about getting another). A neighbour installed from the manual - pity to lose my kick stand - and a bit pricey - but it's been great to be able to transform my old Raleigh.”

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Posted 2 years ago

“Everything is wonderful except for the battery capacity, which seldom provides me with a range of 15 km. Mostly less.”

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Posted 2 years ago

“Easy to instal and operate. Pity they did not keep making the former longer range battery…is it’s wiring compatible with the most recent shorter range version? Current price of new 30 km battery restricts having a back up. Owing to demand there Is a product waiting list, however transparency of information from Swytch gave a realistic expectation of delivery. Prices of Swytch as with other world products are however rising.”

Helpful Report

Posted 2 years ago

“Ordering my Swytchbike was extremely easy and the set up of the bike was fairly straight forward. I love my bike now was it has a pedal sensor, so I have to work to get assistance and no power is given unless I pedal. Ideal in my book.”

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Posted 2 years ago

“Fitted really well.”

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Posted 2 years ago

“I am so happy I decided to go down this route and switch as it has made cycling so much more easier and present - I actually look forward now to go via bike instead of getting in the car.”

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Posted 2 years ago

“Works well, was not as easy to install because of some oddly sized parts of my bike frame but everything works well in the end.”

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Posted 2 years ago

“the best product thank you so mach!”

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Posted 2 years ago

“For once a product came through exactly as described and promised! No errors, no mistakes. The installation could not have been easier and the system works perfectly. I rave about it to everyone that asks me about it. Well done Swytch!”

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Posted 2 years ago

“So happy with it...I bought another for an identical bike!”

Helpful Report

Posted 2 years ago

“Helps up the hills”

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Posted 2 years ago

“I bought a Swytch Brompton Pro Kit in November 2021 for £779. The kit was delivered in Dec 2021 and assembled by a mechanic at a bike shop who had experience with the kits to ensure everything was adequately done. Assembling it is not as straight forward as advertised. The warranty was activated after in mid-January and two weeks’ latter I had the first issue where the kit stopped working all together, leading to a few weeks of back and forth email from costumer support, troubleshooting and a first controller replacement. 4 months’ latter, in June, I reported an issue with the battery pack millage range. The Brompton Pro Kit advertised a range of 50km however it consistently delivered 30 to 35km for a full charge on a mostly flat daily commute in London (tested with GPS tracking several times). A couple more weeks of email exchange with Swytch which identified the issue as being related with the controller, once again, and send a 2nd replacement. That solved the issue at the time. I have never experienced a smooth ride and there was always some jerking (turbulent ride) which Swytch support never managed to sort out although at some point there was a query about the weight put on the bike (my weight is 65kg). Eventually I "learned" to live with this by reducing the speed and pedaling slowly. In February 2023, 7-months after the motor started to stop intermittently mid-ride and the battery turned off without any particular reason. I reported the issue, and during March and April went back and forth with emails, multiple troubleshooting and cleaning of parts, which resolved the problem for a couple of weeks. However in the first week of May the kit just stopped working all together. It has been 2-months of back and forth communication, several troubleshooting steps, several parts replaced including the handlebar bracket and the battery bag but nothing changed, the kit is just not working. The final outcome was that a new controller would be required, the 3rd since I bought the kit, however Swytch are no longer keeps them in stock so the alternative is to sell me a discounted Pro Power pack?! As if £779 for the kit, multiple faults in what probably was a faulty original package, and several months of unused kit weren’t enough. I have tried to request a refund and return the parks however in case you aren’t aware there is a 14-day period to test and return the kit, after which there is no possibility of returning a kit. The argument from Swytch is that the warranty has expired, not taking into account the several issues and periods where the kit didn't work, and they have send several parts, hence nothing else to be done. Overall an expensive kit, even with the presumably 50% discount from pre-order, that doesn’t deliver what it promises in quality, a technical support that takes too long to reply, a customer service that isn’t fit for purpose and nonexistent formal complaint system. In the absence of a formal escalation process for complaining with Swytch I have contacted the citizens advise for guidance on proceeding with a formal complaint. My suggestion is avoid Swytch altogether.”

Helpful Report

Posted 2 years ago

“I was warned by multiple cycle shops about installing the swytch kit who mentioned that they did not recommend it at all as it is a front wheel drive and not a back wheel one. I went through with it despite my apprehension, as I love a good bike ride but found hills and busy roads quite tough. I'm happy I did because it's genuinely been such a huge help and the pick up is very smooth despite the power being on the front wheel. I'm not bogged down or intimidated by hills, roads busy with cars or long distances anymore. Quite useful that I don't have to bring the whole bike all the way into the house to charge, as the battery is detachable. Also love the fact that there's 5 different speed modes to suit anyone's pace. Some of the marketing is quite misleading though. All videos and marketing allude to the fact that converting to the swytch kit is as easy as 1,2,3 but it's definitely not. The instructions on switching out the wheels and installing all the parts were not nearly as detailed as they should have been. You have to be a proper bicycle enthusiast or higher to even begin to understand how to do it. I had to watch a ton of independent YouTube videos, but then finally gave up and hired the only cycle shop in my area that was willing to install it. This was an additional £120 on top of the cost of the kit itself. Using the kit and the newly converted bike has been great so far, but I wish the marketing had been more honest and the instructions way more detailed. Another thing I'd have liked is to be able to purchase add ons after purchasing the bike. However, you can only purchase accessories as add ons while pre-ordering the kit itself, and not after. It would have been useful to have used the bike and then understand what I add ons I needed instead of the pressure of having to purchase them before I receive the kit and risking having made a wasted purchase, as these aren't cheap either. I haven't had any issues with the bike yet and overall it's a great product once you get past all the hurdles of getting it shipped and installed, but I hope the customer service team comes through if there is. When I had pre-ordered the kit, it took ages and ages to deliver and there was no response from the team when asked for an update. I finally got a shipping confirmation when I complained on a public post on Instagram.”

Helpful Report

Posted 2 years ago

“I have a Trek FX2. I ordered the default kit but it was too big for my bikes forks. After contact with the support team, I paired the kit down to fit the forks. The support team offered to send a new kit out free of charge, while also confirming that me filing the kit would be covered on warranty, very helpful. I would suggest Trek FX2 users to order a kit with a 9mm width, the 10mm width is too big. Assembly, I found the assembly pretty straightforward. There’s a sensor which picks up when you start pedaling, it’s a great feeling having the motor kick in for the first time. Unfortunately bikes are often targeted for theft, I believe the fact the battery comes with you, after parking the bike, makes the swytch bikes less likely to be stolen. On the whole, I’m delighted with the swytch kit and would highly recommend.”

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Posted 2 years ago

“The main issue with this product is waiting for it... it took almost a year for me bit it was worth it.”

Helpful Report

Posted 2 years ago

Swytch Bike is rated 4.1 based on 1,658 reviews