“Royal Mint orders are always handled promptly and efficiently. I can't comment on handling of returns as I've never had to return anything
My latest delivery was handled very poorly by Royal Mail and has been taken up with them as it was no fault of Royal Mint. The parcel came a day earlier than the notified delivery date provided by them and was left behind my rubbish bin at the front of the house, despite my preferences on the Royal Mail app saying there was no safe space available. No card was left, so it was lucky it didn't rain before it was spotted by a neighbour when we were chatting over the wall”
“Absolutely terrible. I bought a 1 oz Loch Ness and it arrived damaged. I’ve waited 3 weeks for 1 email from customer service and I am still none the wiser. In the one and only response I got, they said I shouldn’t expect perfect coins from them and that it’s normal for them to be damaged. Utterly disgusting company with absolutely zero quality control”
“Absolutely non existent customer service. I ordered and paid for a coin on the 6th February 2026, at the time I ordered the website showed shipping was to be made mid to late February. Here we are a month later on the 5th March 2026, the coin is still showing as available to order on your website with a shipping time within 5 to 10 working days. I still have not received my coin and on the four occassions that I have tried to call, your customer service department is busy and not able to take any calls.”
“I contacted the royal mint regarding an old coin that I own, they have been excellent, prompt,polite and very helpful. I would recommend them to everyone.
I bought the treasure hunt coin and have had great fun trying to decipher the clues, fantastic.
Am looking forward to visiting the museum in the near future”
“The order took more than two months to be delivered, despite multiple contact with customer services. Very disappointing and very worrying given the amount of money involved. Gave me a lot of stress.”
“The Royal Mint web site is excellent in the choices that you are given whether it be gold or silver. Orders are easy to place and delivery is very quick”
“The items received are always exactly as described by the Royal Mint. Sent in good packaging so the item is always arrives in pristine condition. Dispatched in good time. What’s “ not to like “ ??”
“Coin eventually arrived safely, the address was incorrect but my post lady knew where I live.
Happy with everything else and will be looking to order more items in the future.”
“The ordering was straightforward . But there was a delay in delivery . The Royal Mint should have been more better at communicating . Instead it was a few weeks of tension . But it did eventually come and in good order”
English
