“I did not receive my item yet because of issues in the declaration custom form.
I wrote in advance to you to clearly specify that the item is V.A.T. exempt to reduce any delay at custom, but it was not enough. Now the item is still handled by the courier after almost one month.”
“Took too long to dispatch and even then they are supposed to arrive by 1pm today by Royal Mail. It's now 4pm and no sign so every likelihood they won't be delivered today at all even though I waited in for them.”
“A great service , a reasonable delivery time , I will definitely be buying from the royal mint in the near future, the coin I bought is an absolute beauty.”
“Bought the coin - Chinese Lunar New Year of the Snake as it was for my sisters Christmas present as it is the year of her birth. She hasn't opened it yet but I know she will be delighted as it is different from the usual presents !!”
“I still haven't received by order nor do I know where it is. The delivery company you use for Portugal is very bad and I will likely never get me order because they didn't brother to call to clarify my address.”
“I ordered some antiqued 1oz and 10oz Loki bars at 9.07 am on the morning they were released. Royal Mint happily took my money for these, but did not deliver them. Upon inquiring about my order several days later, I was informed that I had received a refund to my Royal Mint balance for the 1oz bars, as these had gone out of stock. However, the order for my 10oz bars had not been cancelled, which was a "good sign". I made a follow-up call a couple of days later to chase up the 10oz bars and was told that my order would be investigated, but that the stock had run out so it was unlikely I would receive my bars. I then received an email to say that the order for 10oz bars had been cancelled and a refund would be issued to my original payment method.
A number of questions for Royal Mint to reflect upon arise from the whole farce and shocking customer service and systems issues:
Why did your systems allow me to pay for these bars if stock had run out?
Why did your systems take orders after mine, which were fulfilled, but mine wasn't?
Why did you not communicate with me about the cancelled 1oz bars order? I only found out because I rang to chase up the order.
You stated in writing that the 10oz bars order would be refunded to my original payment method. I was not, it was refunded into my Royal Mint account. I then had to withdraw it myself and wait days for my bank account to be credited.”
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