“Overcharged twice no apologies. Ordered coins and never received however still waiting for a refund since October . Worse service ever. Now another order paid for still not received. Customer service no help .”
“Ordered coins 6th Dec have only arrived 10th Jan answer to my email weeks later . Phone advisor couldn’t even say when I would get them !
Terrible service”
“Many positive reviews from anonymous accounts. Interestingly, the accounts from real people describe this organisation as appalling. The staff are extremely unlikeable and their approach to handling complaints is completely unacceptable. One's bank card will be debited immediately but the coins will not be dispatched. Then some rude, obnoxious staff member will spout some nonsense in an attempt to excuse their incompetence. This entire operation needs to be shut down.”
“Warning, do not invest in Royal Mint precious metals through your pension!
I've been waiting 4 weeks on the Royal Mint returning the funds to my pension account. They keep making excuses each time”
“The order took long to arrive, more than two weeks. It was delivered by Royal Mail and left in my letterbox, when I was expecting to Sign For on delivery. The coin are well packaged and great for my collection. Please use a different delivery provider. Thanks”
“This particular coin arrived quickly & was well packaged. However, I am still waiting for other coins which I ordered before this one & I have had no updates telling me when to expect delivery. Communication could be better.”
“Excellent and speedy delivery not just for this purchase but for all my purchases cannot fault the service. The coins arrived well packed very happy with my purchase.”
“I bought 4 commemorative 50p coins for the Coronation to give to my grandchildren. The website said there was a very high demand for the coins so they might take 3 weeks to arrive but I was really pleased because they arrived within a few days and actually on the Coronation day so I could give them out at our family get-together. They were all thrilled with their keepsake. Ordering was easy and I was kept well informed about my order”
“Great coins. They arrived safely after I ordered redelivery as I was out on the day of delivery. I love the designs of two coins. Thank you so much. Customer Service were excellent. The price is reasonable. No returns as I am happy with the coins.”
“When i have had positive balances on my account i frequently get messages saying you could not make the investment and the website for little treasurese is not particularly user friendly”
