“Very bad customer support, it took them three months to amend my delivery address, just one word was missing, after numerous emails and messages and even a direct phone call and a written complaint it was finally amended, i missed out on bonus gifts with the coins was ordering and it did not arrive until late january so i missed out on giving the coins as christmas gifts as intended. Customer support did not support this customer.”
“Poor customer service.
Ordered 2x 1oz Britannia coins. One arrived fine, the other turned up with a large scratch on the reverse… upon asking for an exchange it was said to have met their standards. Which I found poor.”
“For the second year there have been issues in fulfiulling my order with the Royal mint. Having regulalry bought from them in the past (usually every few months or so) orders leading up to Christmas are poorly handled. After placing an order and waiting several weeks I am informed that they will be unable to fulfill my order and I will receive a refund. I was later informed that only part of my order would be fulfilled, which might be fine if delivery was expected before Christmas, which it now was not. What is the point in ordering a silver sixpence for it to be delivered in January? Unfortunately, this was due to be a present (as were the other items). I'll keep it for next year, however, I am far more reluctant to reorder directly from The Royal Mint as I cannot trust them to communicate effectivley or fulfil placed orders. Shame.”
“Dear Royal Mint,
Unfortunately, I have not yet received the coins I ordered. The shipping documentation was missing a copy of the order with a detailed description of the coins. Therefore, Italian customs have blocked the shipment.Just yesterday, I emailed a copy of the order to resolve the situation. I remain awaiting receipt.
Best regards”
“Ordered and paid in July. I tried to follow up in October, as there was no communication as to the delay.Many phone calls. Twice filled in request on customer service page. Almost four months after ordering, I received my coin. Two weeks after it arrived I got an email replying to my query. The did apologise for the time it took to reply to my email....a month!! No customer service what so ever. In the final phone call the delay was truthfully explained. I am happy with my purchase, but customer service is shocking.”
“I ordered 3 Britannias and wasn’t happy when I realised I was sent 3 22ct rather than 24ct coins. Also ordered 15 sovereigns and all but 3 were rose gold rather than yellow. I have a feeling rose gold sovereigns are worth less”
“I shall not be buying gold from the Royal Mint.
I bought my first gold online and RM assumed I wanted it kept in their vault. I called the same day and after a very long wait on the phone, I spoke to a man and asked when will my gold coin be delivered. He said in 5 to 7 working days. My purchase did not arrive. He was a waste of my time.
I chased and again after a long wait for my phone call to be answered, Emma answered. She was good and after 5 days, I got my coin.
I did not enjoy my experience and I had enough. No more buying anything from RM.”
“Placed my order and heard nothing for a month. I phoned to get an ETA on dispatch, was told that this wouldnt be dispatched until the end of November and 8 should of read the small print when ordering. The following day the order was sent out for delivery. So why not be honest and say sorry that my order was misplaced.”
“Currently there is a problem with delivery. I was told it is a tariff problem. More information could be offered by RM's web site. I was told to call to make orders. How does that solve the delivery problem?”
“Because you cannot have it delivered the address you want to You could have many properties and one of them is your banking address but it doesn’t mean you live there. Many companies big companies do this you don’t have Apple Pay that silly as well you will behind times.”
“Not happy at all as my package is stuck in customs for three weeks now and nobody from the Royal mint wants to hear anything from me after the sale!!!”
“Having placed my order on 14 March, and paid in full, sadly I am still awaiting delivery.
And the only contact received was the email order confirmation.
Thereafter, I have made 3 phone calls to establish where my order item is, the first call confirmed very little, the 2nd call sadly advised that my item wasn't available yet !.. and no email update.
Thereafter, and the 3rd call last week, finally confirmed that my item should be delivered soon !..
Friday, an email arrived, confirming receipt, but awaiting packaging, to be able to finally send this.
Again... Still waiting many weeks later.”
“When I ordered no where did it state that you would take part of my investment. Also, on the invoice it doesn't show that you have taken part of my investment which I beleive is wrong as it doesn't show the real amount that was invested in the first place.”
“Ordered on 15/01/25 for delivery in 21/02/25 for a birthday. Queried when had 't arrived & told item was being make on 28/02 - that was the first I realised it would be late. Arrived 05/03/25.”
English