“Double charged me on initial order had to organise refund which was actually pretty easy. Got lotr silver coin with caustic features that doesn't work fully whilst it's in its case.
Begs the question what's the point. Disappointed in product. I feel like they needed to change the case for it to work properly but they were too lazy to do so”
“Comunication about order and status online was poor, had to call up to be told items that were listed as instock er not instock and there would be a delay longer then expected. went else where as needed for a gift and got a similar itme next day delivery.”
“La compra y el envío excelente pero el repartidor de la paquetería lo dejó tirado en el patio y mis mascotas lo rasgaron, no verificó la entrega con persona alguna simplemente así lo dejó”
“I am still waiting fotr the other part of my order anfd I need this by 5 June as it is a gift for my husband's birthday and i did not know it would take so long e.g. over a month.”
“Unfortunately, the coin I received for my son was damaged. I would have hoped that an image of the coin would have been sufficient to have received a replacement coin (without the need for the coin to be returned, seeing as the coin is of unacceptable quality). Whilst I have received very polite and helpful emails in response to my emails about the blemmished coin, I now have to organise the packing and return of the coin - with is no nearby Post Office, this is a major inconvenience.”
“A little confused. You claim to only take payment when the whole order is ready. I placed my order 19.02.26 for a number of items and nearly 90% of the value was immediately billed to my card, the balance followed onto the card a few days later. I therefore expected the majority to be delivered soon after but was surprised when a single coin representing the second billed amount arrived. I still await the balance of my order which represents the majority of the cost.”
“I would love to say I have had a great experience, however I am currently on day 12 out of 5 waiting for a response to my complaints.
We have proceeded to begin the exchange on the faulty product but have received no response to the wider complaint.
I cannot even begin an additional return on the same file due to the one that had started.”
“Phone lines and online chat were out of service for over 2 weeks. Delivery for coins ordered took over 2 weeks with little help from customer service email regarding exact delivery. I was told someone would call but never did and eventually I got a text with a tracking code and despite value of product didn't even have to sign for it - which is really surprising...”
“Very bad customer support, it took them three months to amend my delivery address, just one word was missing, after numerous emails and messages and even a direct phone call and a written complaint it was finally amended, i missed out on bonus gifts with the coins was ordering and it did not arrive until late january so i missed out on giving the coins as christmas gifts as intended. Customer support did not support this customer.”
“Poor customer service.
Ordered 2x 1oz Britannia coins. One arrived fine, the other turned up with a large scratch on the reverse… upon asking for an exchange it was said to have met their standards. Which I found poor.”
“For the second year there have been issues in fulfiulling my order with the Royal mint. Having regulalry bought from them in the past (usually every few months or so) orders leading up to Christmas are poorly handled. After placing an order and waiting several weeks I am informed that they will be unable to fulfill my order and I will receive a refund. I was later informed that only part of my order would be fulfilled, which might be fine if delivery was expected before Christmas, which it now was not. What is the point in ordering a silver sixpence for it to be delivered in January? Unfortunately, this was due to be a present (as were the other items). I'll keep it for next year, however, I am far more reluctant to reorder directly from The Royal Mint as I cannot trust them to communicate effectivley or fulfil placed orders. Shame.”
“Dear Royal Mint,
Unfortunately, I have not yet received the coins I ordered. The shipping documentation was missing a copy of the order with a detailed description of the coins. Therefore, Italian customs have blocked the shipment.Just yesterday, I emailed a copy of the order to resolve the situation. I remain awaiting receipt.
Best regards”
“Ordered and paid in July. I tried to follow up in October, as there was no communication as to the delay.Many phone calls. Twice filled in request on customer service page. Almost four months after ordering, I received my coin. Two weeks after it arrived I got an email replying to my query. The did apologise for the time it took to reply to my email....a month!! No customer service what so ever. In the final phone call the delay was truthfully explained. I am happy with my purchase, but customer service is shocking.”
English