“Staff unfailingly courteous and helpful. Busy telephone lines are sometimes a problem, but understandable. Wide ranging numismatic interest
Carol V. Davies”
“I placed my order on 31st July and still have not received the order. In fact when I have checked your web site, status is " in progress " dispatching soon”
“Your so called secure delivery service gave my consignment that was to be signed for to an unknown person at a gate fuzzy photo, you were contacted no response DHL still no response, so who's insurance will cover your failed delivery. So who responsible for the 8ozs”
“i am still waiting for my purchase.royal mail has lost it and royal mint say they will do nothing until it is found.my contract is with royal mint and not royal mail so i expected a lot better service.i would not recommend the royal mint to anybody at this moment.”
“No confirmation of purchase, I had to chase you up wasn’t delivered by ups some old transit poor paperwork no certificate of authenticity of what I bought. Next purchase I will go somewhere else”
“My order made some 3 weeks ago still not delivered, my attempt to buy a 0.5Kg silver bar or 1Kg bar impossible and Royal Mint will not take a prepayment, extermely poor customer service and very disappointing.”
“Bought items and paid for a week later had letter for bill plus £10 late fee disappointing called customer service said ignore letter been paid not even an apology”
“I'm dissatisfied, because after triing to order 5 coins (and 4 of tham were bullion coins) I've got confirmation for only 1 none-bullion coin before appliing payment, and nothing was mantioned about 4 other coins. That cause me to cancel the order. And I have no idea why it is impossible to order bullion coins and send tham to the buyer, because I tried to do that several times and my order was alwais rejected. Vladimir”
“I have not received my silver yet. Is there some hold up at the Royal Mail
I ordered the silver on March 19th
I have still not received it.
But you have taken the money”
“Tried to place order on line & in the end payment taken but items not ordered. Had to call Royal Mint who said payment would be returned in a few days. In the meantime, price of gold increases & I lose out. Ended up oredering over the phone once money returned”
“My order cancellation request was not handled properly. Instead of cancelling the order the coin was shipped. I did not return the coin because the return shipping cost was too expensive.”
“I have not recieved my order. Despite you saying that a note has been placed on my file to ensure delivery is via DHL, you never do this. In my last order which I don't have I specifically ensured I purchased over 2 kilos so that the order could be sent via DHL you did not do this and I dont know is. where my.order is.”
“Before Christmas I enquired about a slipcase for the Ice Age Giants Three Coin Collection and on 8 January Customer services promised to send me one. Unfortunately they sent it to a 3 year old address. I never received it and asked if they could send another. I have had emails confirming that they have removed my old address, but no confirmation that I will receive a slipcase.”
“Overcharged twice no apologies. Ordered coins and never received however still waiting for a refund since October . Worse service ever. Now another order paid for still not received. Customer service no help .”
English