“Pessimo servizio e soprattutto zero interesse che l'ordine vada a buon fine con verifica della consegna al destinatario. Il mio ordine è fermo alla Dogana per non si sa quale motivo o accertamento dal 30 Giugno 2026. A nulla sono servite le mie mail dove chiedevo di controllare e risolvere la consegna, la risposta è stata che non siete responsabili degli accertamenti delle Dogane e che quindi dovevo risolvere in autonomia il problema. Ho chiesto il rimborso dell'ordine e ovviamente non ho ricevuto nulla. Se avessi potuto effettuare il pagamento con PayPal ora il problema sarebbe già risolto! Siete totalmente inefficienti, cambiate mestiere, non siete in grado di gestire ordini on line e tutelate il Cliente!!!”
“placed my first order back in April and still waiting for delivery. I received an email to say that finally the ZSL £2 was available to purchase. I think you need to make things a lot clearer that while you are happy to take my money you are not ready to deliver orders. If you want something special/signiciant for a birthday this cannot be relied apon. A chatbot did offer me a gift by way of apology for the delays which initially was due to ship in July.... you could not make this up.
Very disappointing first experience.”
“I was waiting for delivery the silver Britannia coin I ordered and the was a huge delay. I was patient as it was close to Easter. I then received an email about storage fees with instructions how to set an account.
Horrible. This was my first silver purchase from The Mint and most likely will be the last.
I have to waste my time to sort this mess.
I have purchased silver Britannia coins from other companies and had no issues.
I just to pay for the item ordered the agreed price and get it delivered. Not that complicated.
Horrible,horrible”
“Well if it's an honest review, I feel I have been ripped off. Their markup is too much. Paid £9200 odd and the moment you buy it, the actual value is nearly £800 or so less. They charge so much extra. I thought that should be clear when buying gold. Thats a little unfair.”
“I know there has been problems with orders to the US, I don't hold this again you. But after spending two months and over 45 minutes on a international call I finally got the order placed, everything was verified verbally. Next thing I know the order is sent to my old address that I have not use in over 7 years. After I spent another 40 minutes on the phone a new order was placed. Then DHL notified me that the order was returned to the mint. No reason given. Having spent over $270 in phone minutes i decided to try and contact you online. So far I have not received a response. The item I ordered was not expensive but was a gift for the birth of my Granddaughter. Up till now I have always had good service from the Royal Mint. Please help me solve this, thank you. Dennis Lucker dennislucker@gmail.com”
“I'm sorry, but I've not yet received my order.
It seems that the coins are still in transit since March 19th as they have been stopped by Customs Office.
Please, could you do something about this matter?
Thanks”
“Order crashed just as I was paying, so I went through the order process again. Only realised afterwards the value of the order was taken out of my account twice. I emailed RM and called but it took me over one week to finally get through to anyone. Money was repaid a week later, but it could have been much worse if the amount was more!!! I'm unfortunately put off from using RM again, as I can't afford for that to happen again.”
“While the ordering process itself was smooth, I am not satisfied with the delivery experience.
The order was placed on 17 February 2026, and after a long delay, the shipment was returned by Royal Mail due to being classified as “suspected prohibited goods”. This indicates that an inappropriate shipping method may have been used for bullion.
As a result, the delivery has been significantly delayed, and the issue could likely have been avoided.
I would appreciate more reliable shipping methods for international bullion orders in the future.”
“Absolutely terrible. I bought a 1 oz Loch Ness and it arrived damaged. I’ve waited 3 weeks for 1 email from customer service and I am still none the wiser. In the one and only response I got, they said I shouldn’t expect perfect coins from them and that it’s normal for them to be damaged. Utterly disgusting company with absolutely zero quality control”
“Absolutely non existent customer service. I ordered and paid for a coin on the 6th February 2026, at the time I ordered the website showed shipping was to be made mid to late February. Here we are a month later on the 5th March 2026, the coin is still showing as available to order on your website with a shipping time within 5 to 10 working days. I still have not received my coin and on the four occassions that I have tried to call, your customer service department is busy and not able to take any calls.”
“The order took more than two months to be delivered, despite multiple contact with customer services. Very disappointing and very worrying given the amount of money involved. Gave me a lot of stress.”
“7 to 10 days delivery yet waits 6 weeks+.
Removes saved coins from basket.
Apparently have to do some bs checks before reiving purchased items.
Various colleagues have no clue what goes on
Scamsters that most likely don't have the physical items, or even the gold or silver that you purchased for their safekeep vaults.
Then further bs verification of account because it's been stagnant for a month.
Wtf, scammers.”
“Products and designs are very good but customer care and communication is extremely poor as well as delivery takes ages. Admitting mistakes and providing proper compensation are not available!”
“I bought some silver 7th December, ive still not received it, Ive rung and emailed numerous times to still not get an answer to why ive not received it, I would definitely say to avoid this company at all cost, I will definitely not use them again.”
English