“7 to 10 days delivery yet waits 6 weeks+.
Removes saved coins from basket.
Apparently have to do some bs checks before reiving purchased items.
Various colleagues have no clue what goes on
Scamsters that most likely don't have the physical items, or even the gold or silver that you purchased for their safekeep vaults.
Then further bs verification of account because it's been stagnant for a month.
Wtf, scammers.”
“I’ve always trusted the Mint and have spent a small fortune over the years (mainly commemoratives) but I wouldn’t trust anyone else with my purchases - or gold! Highly recommended.”
“Products and designs are very good but customer care and communication is extremely poor as well as delivery takes ages. Admitting mistakes and providing proper compensation are not available!”
“Poor customer service.
Ordered 2x 1oz Britannia coins. One arrived fine, the other turned up with a large scratch on the reverse… upon asking for an exchange it was said to have met their standards. Which I found poor.”
“Product quality and description exactly as I would have imagined and hoped for. But no 5 star rating? I thought the despatch time was somewhat tardy (being kind) for an internationally recognised brand name. I would certainly be inclined to make another purchase and would have complete confidence in the product.”
“The website where I could access the sttatus of my order was often inaccurate. It was alarming that the order was identified as settled and that it had been delivered, when in fact, neither things were true. This meant that I had to call the Mint to speak to advisers to be reassured that my orderthe valuables had not been delivered to the wrong person. One customer adviser was not well informed regarding how the order would be delivered, and whether proof of identitiy would be required.”
“Fast and efficient service with a huge range of coins or bullion or digital metals to invest in. The only thing you have to watch is that from the time you click to put your purchase in the basket to the time you pay the price can change as it is based on the live trading figure.”
“The offers by RoyalMint are always welcomed and worth consideration. The service provided from purchase to delivery is excellent and customer support is excellent too. I found the staff very professional, customer focused and achieved results without a fuss or any chasing to get results.
Thank you and well done 👏”
“For the second year there have been issues in fulfiulling my order with the Royal mint. Having regulalry bought from them in the past (usually every few months or so) orders leading up to Christmas are poorly handled. After placing an order and waiting several weeks I am informed that they will be unable to fulfill my order and I will receive a refund. I was later informed that only part of my order would be fulfilled, which might be fine if delivery was expected before Christmas, which it now was not. What is the point in ordering a silver sixpence for it to be delivered in January? Unfortunately, this was due to be a present (as were the other items). I'll keep it for next year, however, I am far more reluctant to reorder directly from The Royal Mint as I cannot trust them to communicate effectivley or fulfil placed orders. Shame.”
“Bonjour je suis heureux d avoir un tirage rare j ai donc payé la pièce et des frais de transport je pensez que la déclaration en douanes j ai payé les douanes française la pièce la coûté assez cher en fin de compte mais c est une magnifique pièce de 5 £ freddie mercury a véritablement mérité cette honneur remercier sa majesté le roi et la reine d Angleterre longue vie au roi”
“Love your products but feel that when a limited numbers item is for sale it would be much fairer to use a ballot system where prospective buyers registerto decide who is willing & able to purchase and are then sellected by ballot, instead of a free for all approach used at the moment which favours those buyers who can flood the site, blocking out others.”
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